Customer Ratings & Reviews
- Model:
- NS-DD10PDVD19
- SKU:
- 6265752
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers value the large screen size and ease of use of the 10" Dual Screen Portable DVD Player, frequently citing positive experiences with setup and operation. Many also appreciate the sound quality and find it provides great entertainment, particularly for children on trips. However, some customers express concerns about the remote control, volume level, and the player's reliability. Issues with the headrest mounts and battery life were also noted.
This summary was generated by AI based on customer reviews.
Already one doesn’t work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally speaking I like these but one has already ceased working and it came with two “b” players which meant only one remote worked and my kids, while they’re working on their sharing skills, have to pass this one remote back and forth which involves a lot of yelling. Will be going back for an exchange. When I can actually find the time.
No, I would not recommend this to a friend- Cons mentioned:Dvd player
Did not work good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this dual screen portable DD player for my grand kids but it did not work. There were some parts missing. So I decided to return and not purchase.
No, I would not recommend this to a friend Poor quality on second screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was clearly an issue with the cable that allows you to watch the same DVD on both screens. No matter which was the primary screen (playing the DVD) and which was the secondary screen, the video and audio quality was extremely poor on the secondary screen. I tried first calling the manufacturer and they told me the only recourse would be to return the item. I would have really hoped they could have sent me another cable, and this suggested to me that they are aware there is an issue with the cable. We returned them and the person at the counter said they have seen several of these come back due to this issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you for sharing with us your experience with this portable DVD player. I am sorry to read that this product did not worked as expected, but rest assured that we take our customer's comments in consideration to improve the quality of our products. Thank you for giving us a chance and we hope that you can take another chance with one of our products.
Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us
Dual dvd set for car
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Bought these and in less than a year one of the screens went out. The store gave us a new set since it was less than a year of buying under warranty and it happened again about 6 months later with the new screens. So now we're out over $200. And of course my kid are upset about this, would definitely not buy this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lucy,
Thank you for the review. I do understand that it can be upsetting. For us to assist you further you may call 88-237-8289.
Insignia Support
Renee
Luckily 2 came in a box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One doesn’t work more than half the time so at least I have one good one that works. For how long I don’t know. Not good quality at all. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Sam.
I apologize about this situation with your Dual Portable DVD player. I would really love to provide you with alternatives for your product. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Don't buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless after 6 months and not user- friendly...
No, I would not recommend this to a friendVideo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. Not real early to step up. Actually, never did set them uo
No, I would not recommend this to a friendPurchased twice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first purchased I returned to BB within 3 days, the adapter let off a spark. Now I'm questioning if I purchased a refurbished item. The adapter again, one cord doesn't work and let off a loud sound when I plug it into the dvd player. The other cord tou have to adjust for it to come on. The dvd players has a play button on them, that doesn't work. I have to use the remote control in order for it to play. Waste of money.
No, I would not recommend this to a friendKinda sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved it for the first month. Then one of the screens stopped reading discs, no biggie as theres 2 screens that read dvds. Then month 4 the second screen stopped reading discs everyonce in a while. It makes noise like something is hitting the disc but everything is fine. When we bought it, the guy told us there was no warranty for it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NoahB
Thanks for taking the time to connect with us about your concern with your Insignia™ - 10" Dual Screen Portable DVD Player - Black. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
Tv on the road
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these devices and had to take them back after a week of using them. One if them completely stopped working. I would not by again. I did purchase the warranty and best buy refunded what I paid for them plus the insurance, so I didn't lose anything.
No, I would not recommend this to a friendMore trips to return DVD player
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The origional portable dvd player was purchased for my children. It had to be returned. 1 of the 2 tvs would not play. I think I have now returned 2 or 3 times. I was on vacation in Florida when this set was exchanged for a new one. I will be returning these because one if them will not play. Maybe its bad equipment for this model. But I am done. I really wish I could give a better review. But this model is not good .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there! Thank you for writing a review about our Screen Portable DVD Player. I know doing multiple returns for the same product is really inconvenient for you. Kindly call our customer service U.S. and Canada: 1-877-467-4289 and we will be happy to check this issue with you. Mary II Insignia Products II Please visit https://www.insigniaproducts.com/
broke a month after warranty ended.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year.... one month after the warranty ran out the picture on the main screen died. Tried everything and nothing worked. What a shame.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our 10' Dual Screen Portable DVD Player! We know how annoying is when a device stops working. We would love to check this situation with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Ok for the trip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons on the DVD player didn’t work. My 5 year old dropped the remote under her back seat so couldn’t use her till we stopped and found
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that the buttons on the unit are not working. Please know that if you still need our assistance, you can contact us on the link below and we will gladly help you with this matter. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Dvd player
Not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just opened my dvd trying to set it up and one of them isn’t working smh and it’s past the return policy. Waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Chandy,
Thank you for taking the time out of your day to give us our review on this DVD player. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
- Cons mentioned:Battery life
It’s not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No battery, really crappy everything. Thinking about returning but haven’t decided yet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JustUs,
Thank you for the review.I understand and read you are having issues with your portable DVD player. I know how inconvenient this must be for you. Rest assured I will make every attempt to guide you through this issue please contact www.insigniaproducts.com/support.
Insignia Support
Merjorie
www.insigniaproducts.com/support
- Cons mentioned:Battery life
sad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed that I couldn't use these without them being plugged in... overall disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 10" Dual Screen Portable DVD Player. I understand you wanted to use them without being plugged in and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns about it, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
dont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the cords linking the two screens are very short and hard to find correct fitment. the 12v power plug came defective and never worked. i was able to get the screens to power up using my 110v converter but it was a hassle. the volume on these dvd players are minimal and you can only hear them with headphones. lousy product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that your unit came defective. In this case, I would like to ask you to contact us so we can check for available options for your case. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cords hanging everywhere. The attachments to hold on to seat are flimsy Velcro. The remote doesn’t work.
No, I would not recommend this to a friend No rechargeable battery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can only use this player while your car is running.
No, I would not recommend this to a friend- Cons mentioned:Dvd player
DVD players
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One player keeps messing up and not playing the movie. This is the replacement too.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We understand that you just want to use your portable DVD player with no issues. We would love to assist you if you contact us on the link below.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us