Customer Ratings & Reviews
- Model:
- NS-RBM11SS2
- SKU:
- 6461499
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the refrigerator's compact size as ideal for small living spaces and appreciate its quiet operation. They also find the bottom freezer design convenient and the price affordable. While some customers have concerns about the cooling performance and a few have reported dents on the fridge, many are pleased with its storage capacity and sleek design.
This summary was generated by AI based on customer reviews.
Good product
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really needed a refrigerator, thanks Best Buy …..
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great item for the cost. Got it as an open box item so even better.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but wasn’t as big as I thought it would be it’s a cute apartment size refrigerator
I would recommend this to a friendA good small refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good but to small for a family house, have a good price.
I would recommend this to a friendBest value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing. The inside is built strong and functional
I would recommend this to a friendRECENTLY RECEIVED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING FRIDGE! Haven't had any problems yet. Definitely recommend
I would recommend this to a friend- Cons mentioned:Condition
Damaged product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product came damaged with dents and scratches on it
I would recommend this to a friend STAY AWAY DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor died after two years. Too expensive to fix. A couple repair men said its not worth the cost to fix. Repair men said stick to Whirlpool, GE, and Fridgedare. Best Buy support charges $100 to just look. THROWING AWAY MONEY HERE.
No, I would not recommend this to a friendlike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good best. i like. wonderful. best. likelike like
I would recommend this to a friendDecent fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge, a bit on the smaller side but it works!
I would recommend this to a friendFrustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine, except it showed up with a broken drawer. Its been ove 1.5 months and they still havent replaced it.
No, I would not recommend this to a friendI Regret Purchasing From Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator had a dent in the side when it was unpacked although the box looked fine. (We had picked it up at the store rather than pay $330 to have it delivered.) I called "customer service" and was told I could repack it and return it to the store or bring in a picture. They store is a two hour drive each way. I could not email or call the store-I had to show up in person-"they don't take phone calls." Hopefully it doesn't have any problem, as I have little hope of getting any service out of the 5-year warranty I purchased.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SusanD,
Thank you for taking the time to review our Refrigerator, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
NOT a recommended purchase!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge in May 2022, but didn't install it until August. Immediately I became aware that the refrigerator will not cool below 40 degrees regardless of the temperature setting. When I called for service, I was informed that it isn't a repairable item, and I must return it to the store to exchange it! How absurd! I fully intend to return it to the store, but I won't be exchanging it. I was not informed that it was carry in service only, and I am not willing to chance having to run back and forth with another defective unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator - White We are truly sorry to read your concern with one of our products. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several door shelves were broken. Veggi tray was cracked. Ok otherwise.
I would recommend this to a friendPoor Quality and Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber seal on this refrigerator started to tear within a year. I contacted Best Buy, and they sent a replacement refrigerator. However, after just 13 months, the new one experienced the same issue. Since it was beyond the one-year mark, Best Buy refused to process a return, leaving me with a refrigerator that is already ripping and malfunctioning after just a year. I cannot recommend buying from Best Buy or this particular refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for clarifying. We're sorry to hear about the recurring issue with the rubber seal on your Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. This is certainly not the experience we want for our customers.
We take full responsibility for this inconvenience and want to help troubleshoot the problem. Please reach out to our customer support team directly so we can guide you through the troubleshooting steps and find a solution.
We appreciate your patience and understanding, and we're here to help make this right for you. Thank you for bringing this to our attention. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-white/6461500.p?skuId=6461500
refrigerator w/ freezer on bottom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item should have door handles. delivery appointment needs to be more accurate.
No, I would not recommend this to a friendMotor failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second fridge in a year, and the motor failed, causing water to leak all over my floor again.
No, I would not recommend this to a friendLoud and arrived damaged TWICE! Horrid cust. serv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST EXPERIENCE in retail. Had to exchange it twice. First one made a terrible high pitched squeeking noise and had damage to the inside. Took off work another day to have it exchanged. The second one arrived damaged (a huge dent on the top corner). Driver took pictures and sent thm in. Told me I would receive compensation. Spent an hour on the phone to receive "compensation" and got hung up on. Called back. Another hour on the phone explaining everything over again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator. We appreciate your patience and the time you've taken to provide us with your feedback. It's important for us to hear from our customers, and your insights will help improve future experiences. We hope that your next encounter with our products and services will be much more enjoyable. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-white/6461500.p?skuId=6461500
It’s an Absolute NO for me! Major disappointment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not cold enough for a refrigerator, even on the highest cooling level. It spoiled my food after just a few days (produce, cheese, and most everything in the Deli / produce drawer!!!) Food started to grow MOLD just after a short while and had to throw it all away. What a waste!!! I called best-buy 3 times and finally was told I need to contact the manufacturer. I did that but referred my back to Best Buy for a refund, which is what I want.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello R2022,
Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
http://www.insigniaproducts.com/
- Cons mentioned:Condition
Damaged when delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We called to advise the fridge had some dents on both doors and were advised to contact some other department. We did not notice the debts until days later in different lighting
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 11.5 Cu. Ft. Bottom Mount Refrigerator! We know how frustrating is that your unit has dents on both doors. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us