Customer Ratings & Reviews
- Model:
- NS-RBM11SS2
- SKU:
- 6461499
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the refrigerator's compact size as ideal for small living spaces and appreciate its quiet operation. They also find the bottom freezer design convenient and the price affordable. While some customers have concerns about the cooling performance and a few have reported dents on the fridge, many are pleased with its storage capacity and sleek design.
This summary was generated by AI based on customer reviews.
Beware, it's trash.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR: Piece of Trash sold by Best Buy who wants to charge more to fix it. TRASH. Stops working within 1.5 years when the manufacturer's warranty expires. Then best buy will offer to send someone to diagnose the problem for $125, then god knows how much it would be to fix. Absolutely pathetic.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you’ve experienced with your purchase. It’s disheartening to hear that the product stopped working shortly after the warranty period ended. We understand your frustration with the additional costs for diagnosis and potential repairs. Your feedback is valuable to us, and we will use it to improve our services and product offerings. Please reach out to our customer service team so we can assist you further and find a satisfactory resolution. Keith | Insignia Support
compact and effective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does the job. simple. good size ice cube tray as well
I would recommend this to a friend- Pros mentioned:Capacity, Design, Size
Very Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love this fridge. It does a great job cooling. It looks great and fits great in my space. I love the deli drawer and the bottom freezer. You don't always find a bottom freezer in the smaller sized refrigerator. And speaking of smaller refrigerator, it holds a lot for a smaller fridge. It has more capacity than most. Also, hats off to the delivery guys. They knew the product, answered all my questions and brought into its spot very carefully. They communicated well about their planned arrival time and showed up when they said. They were 100% professional! I would recommend the fridge and Best Buy.
I would recommend this to a friend Nice refidgerator but bad delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this fridge, it isn't as cool as my previous one, but that was expected based on the reviews. The delivery was my issue. This fridge fell when they were taking it off the truck, and I have little confidence nothing was broken. They installed it anyway and told me I could return it. I would've been better off buying it open box and saving $130.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the disappointing experience you had with the delivery and installation of your new Insignia refrigerator. We're sorry to hear that the fridge was damaged during transport and that our team proceeded with installation despite its condition. We understand that this must have caused concern about the product's integrity. We appreciate your honesty and will take your feedback into consideration as we strive to improve our delivery and installation processes. We also appreciate your suggestion to offer open box options to customers, which is something we'll consider in the future. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Poor customer service and poorer Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered with a broken plastic door shelf, “bottle shelf”. When asking to get replacement piece, the wrong door shelf was sent to me. Then I was told the part would not be available until July. Why sell something and not be able to have available repair parts? Why can’t part be taken out of existing warehouse stock of a refrigerator until part is available? I will be buying another brand in the future and it won’t be from Best Buy either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you have experienced with the broken plastic door shelf on your refrigerator. We understand your frustration and will do everything we can to rectify the situation. Please contact our customer service department for further assistance in resolving this issue. Thank you for bringing this to our attention. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a mistake choosing this inexpensive refrigerator. It arrived damaged on the inside. Not sure if that happened in transit or in manufacturing. It took a week for Best Buy to pickup the return. I would not recommend this fridge because the damage to the inside was also noted on another buyers review. It must be a recurring issue. It also made a high pitched noise that hurt my kids ears.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LeeB,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator - White. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Insignia fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful but it doesn't work well I changed two times
No, I would not recommend this to a friendDoesn’t work with GFC outlets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot take a GFC outlet. Had to return both units.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that the units couldn't accommodate a GFC outlet and that you had to return them. If you need any assistance finding a suitable replacement or have any other questions, feel free to ask. We're here to help! Keith | Insignia Support
fridge needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too small gallon of juice and milk no more space, the drawers are tiny and have to swing wide to crack them open
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SmileJESUSlovesU,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Does not cool correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible does not hold the correct temperature, My salads go bad within 2 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, LisR, for sharing your experience. We’re sorry to hear the refrigerator didn’t maintain the right temperature for your food. We understand how important consistent cooling is, and your feedback helps us focus on delivering better performance in future models. Tine | Insignia Support
Makes a high pitch noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged one of these for a replacement. They both make the same high pitch noise when the compressor is running, which is approximately 10 minutes every hour. I had to return the second unit for something else entirely.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator. We appreciate your feedback and are always striving to improve our products and services. Your input is valuable to us, and we hope to provide you with a better experience in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Does not get below 40 degrees on coldest setting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get cold at all, on coldest setting and we are at 40 degrees! Terrible refrigerator
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, JohnD. We’re sorry to hear that your refrigerator is not cooling as expected. Our team is committed to providing reliable products, and we appreciate your feedback as it helps us improve. If there’s anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Poor Customer Care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived damaged. Large dent lower right quarter. As a result it won't sit level. (4) so called customer care phone calls, and (6) useless online chats did not resolve. In fact, each had a different, dissimilar response to the issue, often contradicting the other.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WilliamB, Thank you for taking the time to leave a review of our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Fridge broke after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge for 13 months before it broke. Began making all sorts of rattling noises, wouldn't cool, and started to smell like burned rubber. None of the parts are repairable so the whole fridge had to be replaced. Really liked it otherwise, worked perfectly for what I needed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nick,
Thank you for taking the time to leave a review of our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. We are sorry to hear about the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Refrigerator does not reach right temperature even on the highest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, LizaB. We're sorry to hear that the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator didn't reach the correct temperature and that you had to return it. Your input is valuable, and we appreciate you sharing your experience. Tine | Insignia Support
Not cold enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. Its a nice fridge but it doesnt get cold enough to properly store your food. It wont get below 42 degrees on the coldest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the fridge is not meeting your expectations in terms of cooling performance. We understand how important it is for a fridge to maintain the proper temperature for food storage. Your comments will help us improve our products. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Great while it lasts.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great fridge while it worked - Lasted less than 2 years. Compressor started making a rattling noise and fridge quit cooling. No one will repair the smaller refrigerators (including best buy service).
No, I would not recommend this to a friendRepair on appliances
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy does have warranty. However they expect you to take the refrigerator back to Best Buy to be look at.
No, I would not recommend this to a friendBlatant misinformation when placing order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After checking with the person who sold this to me, and asking multiple times to confirm that a walk up delivery was okay, the delivery guys immediately left when they found out there was no elevator. Maybe it’s a great fridge but I’ll never know.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CassK,
We do apologize for what happened, for any questions you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Screwd over.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a Hotpoint 15 cu ft made in America @ Lowe’s, for $453 delivered, old unit removed hauled away.I paid $570 with delivery only
No, I would not recommend this to a friend