Customer Ratings & Reviews
- Model:
- NS-HW505
- SKU:
- 6520958
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the 12-Outlet/1-USB-C/1-USB 3,600 Joules Surge Protector Strip, particularly its many outlets and USB ports. Users appreciate its overall performance and surge protection capabilities, as well as the convenient cord length. The product's price, ease of use, and size are also well-received.
This summary was generated by AI based on customer reviews.
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My router wouldn’t work after I plugged it in. Spent time trouble shooting thinking there was something wrong with my router. Changed back to using my old extension cord and it worked just fine. Frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear you had trouble with your router after plugging it into the Insignia™ Surge Protector Strip and that it worked fine with your old extension cord. That sounds incredibly frustrating, especially after spending time troubleshooting your router! Please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support
Big money sorry product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't purchase this item it only last 2 months and Best Buy will not let you return nor give you a refund. This item needs to be taken off the shelf and stop marketing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that the item only lasted two months and that you were unable to return it or receive a refund from Best Buy. We understand your frustration and disappointment with the product and the return policy. Your feedback is important to us, and we take it seriously as we strive to improve our products and services. Keith | Insignia Support
Great idea, poor execution.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this due to my need for plugging in multiple block plugs along with regular plugs. This design looked great. I was sadly disappointed that when I went to set it up, I had no room for anything to plug into the middle when I got the blocks plugged in. Good idea, poorly designed and executed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia™ 12-Outlet/1-USB-C/1-USB Surge Protector Strip. We appreciate your feedback regarding the design, and it's important for us to hear how our products meet your needs. Your insights will help us as we strive to improve and provide better solutions for our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
Not so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after maybe 3 weeks of use. I was very disappointed as its price tag is pretty steep.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 12-Outlet/1-USB-C/1-USB Surge Protector Strip. We appreciate your feedback and understand how important reliability is when it comes to essential devices. Your insights are valuable to us, and they help us in our efforts to ensure that our products meet our customers' expectations. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
USB-c 20W or 30W?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online it states that the USB-c port is 30 W, but printed right on the product it shows 20 W. False advertising. Which is it?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the confusion regarding the power specifications of the USB-C port on our surge protector. The correct information is that the USB-C port is 20W. We appreciate your feedback and will make sure to update our online product information to reflect this accurately. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
False advertising
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why does this model (NS-HW505) say 20w usb-c plug-in and when I ordered it and paid $50, the usb-c port says 20w for the same model??
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any confusion regarding the specifications of the NS-HW505 model and the USB-C port power rating. If there appears to be a discrepancy between what was advertised and what you received, we understand your frustration. To address this issue, we recommend reaching out to the retailer or manufacturer directly. They can provide clarification on the product specifications and assist you further to ensure you have the correct information and resolution for your purchase. Keith | Insignia Support https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
WISH I COULD USE IT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not allowed to use it! wish i could, already had two surges.
I would recommend this to a friend- Pros mentioned:Outlet count
Extension cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Serves its purpose. Affordable and outlets are spaced out to accommodate for bulky plugs
I would recommend this to a friend Power Strip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what we needed in a power strip.......
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're glad to hear the power strip met your needs and worked perfectly for your setup. It's always great to know our products are helping make everyday tasks more convenient and efficient.
Keith | Insignia Support
- Pros mentioned:Surge protection
Wardlord68
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great surge protector,recommended to all.have a turn off switch for turn off.
I would recommend this to a friend Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, fits under my couch great to run all of the mechanical functionality.
I would recommend this to a friend- Pros mentioned:Usb
Great buy! USB-C port is a lifesaver.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Charged my fiancé’s phone without the need of an extra adapter.
I would recommend this to a friend Gets the job done!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This outlet is super easy to set up and use. works perfectly
I would recommend this to a friendPerfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what it is but the plugs could be a little further apart.
I would recommend this to a friendInsignia surge protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surge protector is working well! very reliable I bought it a week ago to replace extension cord.
I would recommend this to a friend