Customer Ratings & Reviews
- Model:
- NS-HW505
- SKU:
- 6520958
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 12-Outlet/1-USB-C/1-USB 3,600 Joules Surge Protector Strip for its many outlets, USB ports, and overall performance. Users also like the surge protection, cord length, and reasonable price. Additionally, customers mention its ease of use and convenient size.
This summary was generated by AI based on customer reviews.
Hood surge protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good value, so far so good, should be good protecting 3 or more electronics. The. Ok or black is ideal.
I would recommend this to a friendGreat!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. It has a lot of outlets space and potential.
I would recommend this to a friendGreat value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, the flat power plug is a mayor plus!
I would recommend this to a friendLot of outlets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok does its job, but i ended up returning it. My only complaint is when you buy this outlet keep in mind what you will plug into it. Since outlets are clustered together, if you have a large charging block, you can only use 5 to 6 outlets at a time. I needed to charge 8 tablets that had larger than average charging blocks. So didnt work for me.
I would recommend this to a friendIt works!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many plugs its overwhelming! Had difficulty using some with certain plugs though.
I would recommend this to a friendGood to do the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it has many connections, could be better quality plastic
I would recommend this to a friendProtected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is adequate for my needs, and that is great. Also that they have available immediately.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tons of outlets for plugs, just wish the cord was a little longer!
I would recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea to have multiple ports to charge is nice but they are so close to each other which means you can only use 5-6 of them and there is 12 which is not usable
No, I would not recommend this to a friendOk but could be better designed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems ok but the way the plugs sit close together its hard to maximize the use of them all
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It boasts 12 outlets but they’re placed so closed together it’s really 7. With the $49.99 price tag it’s not worth it at all. There’s less expensive, and much better options out there.
No, I would not recommend this to a friendFine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine it should have a way to cover unused outlets.
I would recommend this to a friendDo not buy. Does not cover Connected Equipment.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not protect my equipment during a lightning storm. I lost a 65" Samsung TV, Playstation 5, power cord for EERO mesh wiffi, and Cable box. This product does not cover any connected equipment, something I did not realize was important until all my equipment was destroyed. Remove this from your cart and add one that protects connected equipment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 12-Outlet/1-USB-C Surge Protector Strip. We appreciate your feedback regarding the protective features of the product, as it highlights the importance of understanding consumers' needs when it comes to safeguarding valuable equipment. Your insights are beneficial, and we hope you find a solution that offers the level of protection you're looking for in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
Big money sorry product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't purchase this item it only last 2 months and Best Buy will not let you return nor give you a refund. This item needs to be taken off the shelf and stop marketing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that the item only lasted two months and that you were unable to return it or receive a refund from Best Buy. We understand your frustration and disappointment with the product and the return policy. Your feedback is important to us, and we take it seriously as we strive to improve our products and services. Keith | Insignia Support
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My router wouldn’t work after I plugged it in. Spent time trouble shooting thinking there was something wrong with my router. Changed back to using my old extension cord and it worked just fine. Frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear you had trouble with your router after plugging it into the Insignia™ Surge Protector Strip and that it worked fine with your old extension cord. That sounds incredibly frustrating, especially after spending time troubleshooting your router! Please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support
Great idea, poor execution.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this due to my need for plugging in multiple block plugs along with regular plugs. This design looked great. I was sadly disappointed that when I went to set it up, I had no room for anything to plug into the middle when I got the blocks plugged in. Good idea, poorly designed and executed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia™ 12-Outlet/1-USB-C/1-USB Surge Protector Strip. We appreciate your feedback regarding the design, and it's important for us to hear how our products meet your needs. Your insights will help us as we strive to improve and provide better solutions for our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
USB-c 20W or 30W?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online it states that the USB-c port is 30 W, but printed right on the product it shows 20 W. False advertising. Which is it?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the confusion regarding the power specifications of the USB-C port on our surge protector. The correct information is that the USB-C port is 20W. We appreciate your feedback and will make sure to update our online product information to reflect this accurately. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
Not so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after maybe 3 weeks of use. I was very disappointed as its price tag is pretty steep.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 12-Outlet/1-USB-C/1-USB Surge Protector Strip. We appreciate your feedback and understand how important reliability is when it comes to essential devices. Your insights are valuable to us, and they help us in our efforts to ensure that our products meet our customers' expectations. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
False advertising
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why does this model (NS-HW505) say 20w usb-c plug-in and when I ordered it and paid $50, the usb-c port says 20w for the same model??
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for any confusion regarding the specifications of the NS-HW505 model and the USB-C port power rating. If there appears to be a discrepancy between what was advertised and what you received, we understand your frustration. To address this issue, we recommend reaching out to the retailer or manufacturer directly. They can provide clarification on the product specifications and assist you further to ensure you have the correct information and resolution for your purchase. Keith | Insignia Support https://www.bestbuy.com/site/insignia-12-outlet-1-usb-c-1-usb-3600-joules-surge-protector-strip-black/6520958.p?skuId=6520958
WISH I COULD USE IT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not allowed to use it! wish i could, already had two surges.
I would recommend this to a friend