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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4706 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 4,706 reviews
  • Rated 5 out of 5 stars

    Fridge purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is just what I needed and works great. It was shipped right when promised and delivery guys were a compliment to your company. They showed up, set up the fridge and got it running very quickly. They were very polite and professional..

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    A slaughterhouse is in my fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a horrible “moo” noise that gets louder the longer you own the fridge (gets to a cow screaming level). I had my first one replaced shortly after it was installed and the second one makes the same horrible noise. I will be arranging with Best Buy to change to another brand of fridge.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi!,
      Thank you so much for writing a review for our 18.1 Cu. Ft. Top-Freezer Refrigerator, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
      Roberto E.
      www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Good fridge for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a fridge fast when our fridge stopped cooling. Great price for a no thrills fridge. Only complaint is it took a very long time to cool waters down when we loaded it full after our other fridge was fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a second refrigerator to be placed in the garage. It is the perfect size to fit drinks and the freezer is a good fit for addl items that won't fit inside. It freezes well and cools properly. It is also quiet which you wouldn't think for the price. This was a good purchase and a great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge only 1 issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fridge overall. Only issue is the wire racks in the refrigerator section are JUST far enough apart that water bottles and cans don’t stand up on them. Huge issue since this is mainly used for bottles and cans.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! Settings are pretty accurate and easy to set ! The problem is the door doesn’t hold gallons of milk like other refrigerators of same size . They need to improve on this ! Who are they to break the good old tradition that milk and juices go on the door ! Lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vampire fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple it starts making weird crying noises I’m not sure but it might be possessed. I’ll have to get in touch with a local priest to see if an excorsism is the right solution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simplicity at its best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a refrigerator for a while now and had all the fancy kind they had out there. This refrigerator is simple and elegant at the same time. I am very pleased, especially how it doesn’t take long for your drinks to get cold.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! It is always great to read a comment from a happy customer. Please keep enjoying your unit and we will keep working to provide quality products for you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Insignia Top freezer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this top freezer. It has 5 settings to keep your food as cold as you want it to be. The freezer made ice from the ice trays quick enough to enjoy in my beverages. The price is just right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had the refrigerator for a couple weeks, not even a month. So far, so good. The gentlemen who delivered it were professional and friendly. If your refrigerator still works, call LIPA about picking up your old one, as you can receive a refund, instead of paying Best Buy to take it away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Right size, right price, EXCELLENT service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a "stop-gap" fridge, our kitchen remodel is in the works and the old fridge died. The cubic feet for the price will work for us as we prepare to redo the kitchen. The delivery was fast, friendly and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent as an extra fridge in the garage !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge amazing quality. very happy with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Little Workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, spacious little work-horse currently residing in our basement, primarily used for overflow and cold beverages. It replaced a broken, old jalopy so I am loving it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, using as a garage fridge. However, I broke the door shelf while trying to remove, but took it to Pacific Sales and without hesitation they removed one from the floor model for me. Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great inexpensive refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually buy Frigidaire for my rental apartments, but since those have gone up in price, the Insignia 18.1 cu ft was the closest equivalent and it was at lower price. I decided to give it a try and I'm quite satisfied with it. I've only had it a few months and everything seems fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good price and REALLY good delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a price I could afford. And almost exactly like the one I needed to replace. I had had the old one for about 20 years when it died suddenly. So hopefully this one will do as well..time will tell. And best of all Best Buy had the fastest delivery time.

    I would recommend this to a friend
  • Cons mentioned:
    Door, Noise level

    Rated 1 out of 5 stars

    BEWARE Do Not Buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator I ever bought. Door didn't completely seal, sometimes it wouldn't cool down enough, it was very noisy, and the freezer would frost up. Also not enough height on shelves to stand a milk container upright. Shelves are not adjustable. Refrigerator completely quit working in less than a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge at an excellent price! We use it as a second fridge in our garage and it has been a real blessing. It’s quiet and it hasn’t made a difference in my electric bill. I’m very happy with it!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    A moaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't see where to select which side door handle could be placed. Makes moaning sounds?

    I would recommend this to a friend