Customer Ratings & Reviews
- Model:
- NS-RTM18WH8Q
- SKU:
- 5838109
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
Refrigerator came with a missing front dor cap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing front door cap, installing crew asked us to reach Insignia... long journey dialing 1-800's numbers to reach someone to helps us, to date...still not resolved our request...not satisfied.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gama,
Thank you for taking the time to review our 18.1 Cu. Ft. Top-Freezer Refrigerator. I know having a part missing can be disheartening, but we would be happy to work with you to find a possible solution. You can also contact us via e-mail using the link below.
Miguel C.
Insignia Support
https://www.insigniaproducts.com/contact-us
Not cold after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4/2021. The warranty is up and the refrigerator is not cold enough to preserve the food. Do not buy!
No, I would not recommend this to a friendAwful. Overheating.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I was on the phone over an hour since the purchase is still under manufacturer warranty. The refrigerator is abnormally hot on the outside. I emailed Best Buy (Insignia). Don’t recommend at all!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chely.
We are happy to know that our team is already behind the case and to know that the situation is being handled. Believe me that we will do our best to resolve this on the best possible manner for you.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Nice fridge, too small for my house.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much too small for my house. Ive since ordered and received a larger fridge that I love.
No, I would not recommend this to a friendPending refund
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of April 8th my refund for installation is still in progress.they didn’t install corectly this is October
No, I would not recommend this to a friendFridge is not cold enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my garage and the fridge is only at 55° not cold enough to store any kind of food items. Will be returning it
No, I would not recommend this to a friendYou suck!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You suck!! I took my business elsewhere, and got my fridge delivered the day after I purchased it online!!!
No, I would not recommend this to a friendnot cool at all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bueno, had problems in first 2 weeks it turned the temp down by itself and side of refrigerator would get really hot, we sent back and got a different brand a lot better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lydia, We appreciate you taking the time to provide your feedback about our Refrigerator. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
First one failed completely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First refrigerator failed completely and it had to be replaced. I hope the second one works. I lost a lot of food in the first freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you lost food with the first unit that did not worked. Please contact us so we can check for available options to assist you with this matter. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Complain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for removal no removal or installation. Old fridge in front yard now . Needs to be discarded Handles not put on fridge . Very disappointed with the service.
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 they both did the same thing with the temperature set on lowest setting in the fridge it froze my items in the fridge.
No, I would not recommend this to a friendcrap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a dent on the front door of the refrigerator, why didn't the delivery guys have me sign something or at least been left with bill of sale paper work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thanks for sharing a comment about your refrigerator. We are sorry to read about the bad experience you are having with you refrigerator, but we would like to assist you, so please contact us by clicking the link below to review your case. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First day it was delivered I noticed sides were extremely hot and took 24 hours to cool down. This is happening every time the door stays open for couple of minutes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rosie,
Thank you so much for providing us with your review on this refrigerator, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Fridge great Delivery Late and unapologetic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery company ever they were late and rude I would pay double not to use that third party moving company
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi notme33atl,
We apologize for your experience. Your feedback is important to help us improve the quality of our service and our third party.
Insignia Support
Lea
https://www.insigniaproducts.com/
Outer shell emits too much heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apart from the delivery and pick where the workers were exellent professional,the insignia fridge top freezer was a disapointment
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read about this inconvenience, we would like to help you and get this solved. Please contact us at 1-877-467-4289 from 8am to 12pm CT to assist you.
-Grace Insignia Support
In effective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and it’s leaking, currently working on manufacturing warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cheap,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.bestbuy.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
If you want a fridge that looks used this is it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with dents all over the bottom. They offered 5 percent off - really? 25 off for a beat up fridge? Expect better service from Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Top-Freezer Refrigerator. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
RUDE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery Driver so rude and was asking for help when he had another person. it seen to me that they didnt want to come to the back and deliver it
I would recommend this to a friendYou get what you pay for. Corrupt local Store!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PASS on this item. Store being corrupt made the experience very BAD. Lying will not keep customers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator. We are sorry to know that you have a bad experience at the store. Kindly contact us to check on how we can further assist you.
Mary II Insignia Products Customer Support
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Here it is only 18 months old a a few days before Thanksgiving and it had died.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 18.1 Cu. Ft. Top-Freezer Refrigerator. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support