Customer Ratings & Reviews
- Model:
- NS-RTM18WH8Q
- SKU:
- 5838109
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the affordability, spaciousness, size, value for money, and cooling performance of the 18.1 Cu. Ft. Top-Freezer Refrigerator. Some customers have concerns about the noise it makes, the wire shelves, and the freezer door not closing properly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. I would buy it again and again
I would recommend this to a friend - Pros mentioned:Price
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! This was a great price and was a great add on as a second fridge.
I would recommend this to a friend - Cons mentioned:Noise level
Made weird noises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 12/10/2019.(very Busy holiday with family etc) Husband thought it made weird sounds, ran constantly, warm to touch on the sides AND was costing 3xs more in electricity to run than the 20 year old refrigerator we replaced (FPL has a daily and hourly breakdown of power usage) On January 20th I call Best Buy, they have a “appliance repair” company come out and look at the refrigerator, REPAIR man says it needs a new fan. I called Best Buy because in the owner’s manual it says “1 year warranty, manufacturers defects etc” the number it says to call is 888-bestbuy. After “repairman” says it needs a new fan. I call 888-bestbuy again and say “I didn’t buy a refurbished refrigerator, if it needs a new fan then that’s a “Manufacturer’s defect” I want a new refrigerator! The women says “ I’m not sure who authorized a repair man to look at the refrigerator, that’s an Insignia product you need to call them @877-467-4289. (Although I read her the Warranty section of the owners manual) I call Insignia’s 877 number and the man who answered says “Thank You for calling Best Buy” So I tell him the whole story, he says I’m past the 14 day exchange/ return period, I explain and read to him again.. Warranty says “replacement” if there’s a manufacturer defect. After over an hour on the phone with 5 different “agents” most of which don’t know that INSIGNIA is BEST BUYS BRAND, the last one suggested I go to the store, although I purchased refrigerator online (nearest store 20 miles away) So we drive to the store and go to customer service and the woman immediately starts the “return/exchange “ process. We had the new Insignia delivered yesterday and when the delivery man tipped the unit onto the dolly GALLONS OF WATER spilled onto the floor! This wasn’t a fan issue it was a condenser defect. We live in North Florida, I keep my home “dry” if the humidity is high I run the air. But mostly in the winter it’s the heat. The new refrigerator makes a little noise but it’s not constantly running. We have 13 days to decide if we’re satisfied with this Insignia refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I apologize for all the hassle that this situation has caused you. We know that getting help should not be as difficult as you mention it was for you and this is why, I would like to explain that you do have 15 days to exchange the unit directly with the store, but as you mentioned, the One Year Warranty is dealt with us. To contact us directly, you can do it by clicking on the following link and then selecting if you would like to call us or send us an e-mail. Please know that we would be more than happy to assist you if you have any questions regarding your product.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise level
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is perfect for the price. One thing is, the refrigerator makes some nutty sounds that I truly hope I get use to.
I would recommend this to a friend - Pros mentioned:Space
Perfect garage fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for the garage! Surprisingly, plenty of room for drinks and anything extra. Delivery was on time and set up was super easy.
I would recommend this to a friend Nice refrigerator for it's size.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator very much. I somewhat wish I had gotten a larger one. Maybe a 20 or 21 cu, ft. This is because I seem to need more space. Since this is a refrigerator for the garage I was somewhat concerned about our very warm summer temperatures but I only turned it up for about 3 weeks and then turned it back to the original temperature. Working real well now. The unit is very quiet. I would recommend it to anyone.
I would recommend this to a friendFantastic Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous! So much bigger than I realized. So roomy. It is my garage refrigerator! In love with it!
I would recommend this to a friend- Pros mentioned:Size
Average
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is much smaller than I thought. Refrigerator is spacious.
I would recommend this to a friend - Pros mentioned:Space
Very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge for the price. Lots of room for what we need it for. Delivery service was fast and efficient and done professionally.
I would recommend this to a friend - Pros mentioned:Size
Good replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, does what it should do. Purchased as a garage refrigerator. Stays cool and perfect size.
I would recommend this to a friend - Pros mentioned:Size
Nice refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, good size no too tall, is really deep and has good storages
I would recommend this to a friend - Pros mentioned:Space
Great Garage Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge to replace our garage fridge that died. This fridge offers a good amount of space at a really good price. Would definitely recommend.
I would recommend this to a friend - Pros mentioned:Price
Great Basic Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator to serve as a garage fridge and it has performed perfectly. Very good value.
I would recommend this to a friend - Pros mentioned:Size
Best budget fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great budget fridge . works well , no frill simple fridge that does the job without costing too much.
I would recommend this to a friend - Pros mentioned:Space
Great refrigerador and great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerador is excellent ,, it has so much space and it easy to maintain it clean ,, love it
I would recommend this to a friend REFRIG
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY NICE MACHINE - HAS BEEN WORKING VERY WELL NO PROBLEMS.
I would recommend this to a friend- Pros mentioned:Size
Nice little fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my Daughter for college, its a great size and gets the job done
I would recommend this to a friend Availablity had me sold.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator 2 years ago in an emergency pinch for our shop and it still works perfectly. The delivery and install was done seamlessly through BestBuy.
I would recommend this to a friend- Pros mentioned:Price
Great spare unit for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spare (garage) unit for the price. Delivery was on time and safely done.
I would recommend this to a friend - Pros mentioned:Space
So far it’s great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it but less than a month but very pleased so far. Lots of room in freezer & fridge.
I would recommend this to a friend