Customer Ratings & Reviews
- Model:
- NS-RTM18BS8
- SKU:
- 5735000
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the size, price, and ample space of the 18 Cu. Ft. Top-Freezer Refrigerator, frequently citing its great performance and sleek design. Many appreciate its ease of use and the fact that it keeps items cold. However, some customers noted that the refrigerator can be noisy and that the door may present some challenges. The overall appearance is also frequently praised.
This summary was generated by AI based on customer reviews.
Would Never Buy Insignia Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few hours, found water on floor, no drip pan under fridge at all; found freezer frosted at fan. Not at all happy with this product. However, company gave me no problem returning
No, I would not recommend this to a friendbroken plastic shelf!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the plastic shelves received broken! We ordered the silver one, but we received the white one!!
No, I would not recommend this to a friendHorrible support experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a total of 8 hours on the phone for support regarding my purchase, finally got an exchange and then Best Buy cancelled my 3 year support plan.
No, I would not recommend this to a friendWorks just fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for about a month now. No real complaints except the door sounds and feels like it's scraping. Geek Squad is coming out to take a look at it.
I would recommend this to a friendFridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time or money. It doesn’t work well
No, I would not recommend this to a friendNot a happy client
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was never deliver and I spoke with the sales man in the Doral store and he confirmed this
I would recommend this to a friendDoes not last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 5 and one has gone out already a year and a half after purchase and right after expiration of manufacturer warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mark,
Thank you for taking the time to review our 18 Cu. Ft. Top Mount Refrigerator. I understand it has gone out and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Was fine while it worked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here we are, 1 year and 2 months later and it is not cooling/freezing as it should.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sarah,
We're sorry. Please know that your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves cracked no one from Geek Squad following up regarding replacement of shelves.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize for the experience that you had with this Refrigerator. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
Shelves
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door shelves are very flimsy they constantly are breaking and had replaced twice
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that your having issue with the unit door shelves. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Do not purchase a waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge in July 2022 and it has gone out already.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
Does not adequately cool; delivery damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator does not cool adequately. Delivery people damaged new oven and failed to repair, despite agreeing to. Very disappointed!
No, I would not recommend this to a friendUnstable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator had poor quality rollers and the installation was poor too. The door was put on slanted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for taking time of your day to leave a comment about your refrigerator. We are sorry to read about the bad experience you had with your refrigerator and remember that we are always here to help you at any time you need and you can contact us at any time you need to review your case.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working three months into use, the door had a bad seal on it and dented.
No, I would not recommend this to a friendCan’t review don’t have product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be in your best interest to ask for a review after the product has been delivered and used.
No, I would not recommend this to a friendBAD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no clue what’s going on, it keeps making animal noises
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello PB23. Thank you for leaving a review on your Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I know it is concerning hearing unusual noises from the product. Please do not hesitate to contact us through our customer service U.S. and Canada: 1-877-467-4289 to get this issue resolved with you.
Mary II Insignia Products II https://www.insigniaproducts.com/
Shelving not high for milk when evenly spaced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Milk doesn't fit on shelf; if adj. cans won't fit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for leaving a review on this Top-Freezer Refrigerator. We are sorry to fail on meeting your expectation on this model. We understand how inconvenient this must be for you. Kindly contact us to check your options.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Poor Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 2 years of normal use. Would not recommend buying.
No, I would not recommend this to a friendToo cheaply made. Sides are black not stainless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sides are black not stainless! Only one ice cube tray and no bin. No cheese drawer.
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In Less than a year it stoped cooling. Do not buy. Look for more options.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Addie!
Thank you for sharing your experience with our Refrigerator! We understand how annoying is when a product stops working. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us