Customer Ratings & Reviews
- Model:
- NS-RTM18BS8
- SKU:
- 5735000
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the size, price, and ample space of the 18 Cu. Ft. Top-Freezer Refrigerator, frequently citing its great performance and sleek design. Many appreciate its ease of use and the fact that it keeps items cold. However, some customers noted that the refrigerator can be noisy and that the door may present some challenges. The overall appearance is also frequently praised.
This summary was generated by AI based on customer reviews.
Not what I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed. Wish I had spent a little more money for a better one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking your time to write a review about our with our Top-Freezer Refrigerator. We know how disheartening is when a product does not meet your needs. Please allow us to assist you further in this situation, so feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Stopped working after 2 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator stopped working after 2 weeks. No help to be found.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that you must be feeling frustrated with this situation and for us to be able to assist you with your refrigerator, please contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Not purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this item and so I am unable to give you a review
No, I would not recommend this to a friendHate it too many problems on a brand new no soluti
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many problems on a brand new refrigerator and no solutions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Charito.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Top-Freezer Refrigerator since it should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Freezes in fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The frozen food in freezer thaws out and freezes on fridge this is our 2nd one .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Botno,
Thank you for taking the time to review our Freezer/Refrigerator. I am sorry to read about the situation you are experiencing with the freezer varying the temperature from time to time.
Please contact us at 877-467-4289 for your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
fridge damaged in box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product damaged out of the box, multiple times. Do not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Rick.
I certainly apologize about the situation with your Top-Freezer Refrigerator. The unit should arrive in impeccable conditions. However, I understand your situation and I want you to know that you can take advantage of the return period that Best Buy grants you for this product so you can exchange it.
Cesar G. - Insignia Support
Still waiting for it to be delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot give honest review because appliance has not been delivered
I would recommend this to a friendNot a good fit for apartment.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good fit for this apartment. Had to return next day
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that finding the right appliance to fit in your home can be trying some times, but please know that we remain at your service in case you need assistance with any Insignia product.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Hate this store
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problem with the product, but ROCKVILLE , MD store is awful
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Amanda,
Thank you for writing this review. I apologize if you have encountered any issue at the store, please give us a call at 1-877-467-4289 and one of our agents will report this situation. We open everyday from 8am to 9pm CT.
Carlos O - Insignia support.
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carton of milk does not fit on the shelves X '
No, I would not recommend this to a friendTerrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked 16 days after I bought it. Do not buy. Best Buy did not help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Nick.
I am sorry to read about the leaking your product had. As you may know, this unit is covered by a 1 year limited warranty from the moment it was purchased. I would like to provide you with alternative options, this is why I kindly ask you to call us at 1-877-467-4289 so we can better assist you.
Alexander G. - Insignia Support
Horrible!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed and worse thing I ever bought!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Kevrhon4.
I would like to express my concern about your experience with this Top-Freezer Refrigerator. We deeply care about the performance of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
Damage material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came damaged I don’t want it anymore Return my money
No, I would not recommend this to a friendDont know
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for this item to be delivered..
No, I would not recommend this to a friendProduct was delivered with a dent in the front
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top left side of the product had a circular dent when the item was delivered.
No, I would not recommend this to a friendNice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator.The salesman was very helpful
I would recommend this to a friendHave yet to see the parts that were broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid in store and had delivered, 2 shelves where broken when the fridge arived...... still waiting for the parts! NOT HAPPY!
No, I would not recommend this to a friend- Pros mentioned:Cooling, Price, SizeCons mentioned:Noise level
Not quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Makes weird noises. Keeps food cold. Decent size.
I would recommend this to a friend Most horrible experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered and they refused to hookup new water line.. ice maker did not work... everyone kept passing the buck after several calls and a couple of days told them to pickup the fridge.. I went elsewhere to buy a new fridge and will never shop Best Buy ever again .. I have never been treated so poorly.. no one ever called back like they said they would..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you very much for submitting your comments about your experience, I am sorry to read about this and apologize for the hard time you had about this fridge, I am glad that you were able to take advantage of Best Buy's return period to have this solved. Omar S. - Insignia Products Support.
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my refrigerator 13 days ago. I have had 2 delivery attempts, both of which they were damaged & had to be taken back. There is no communication from Best Buy. I had to wait on hold to find out when I will get my next one. The 13th is my new delivery date. Hopefully it won't be damaged. I only put one stAR rating because I had to.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello! We appreciate the time you took to write this comment. I am sorry to see that you had this issues on the delivery of the product. However, I do hope that you have your refrigerator with your and perfectly working. Remember that we are here to assist you. Don't hesitate on contacting us at https://www.insigniaproducts.com/contact-us for support. Regards, Sarah T. Insignia Products.