Customer Ratings & Reviews
- Model:
- NS-RTM18SS7
- |
- SKU:
- 5161200
Customer reviews
Rating 4.4 out of 5 stars with 3751 reviews
(3,751 customer reviews)Rating by feature
- Storage Capacity4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the size, price, and ample space of the 18 Cu. Ft. Top-Freezer Refrigerator, frequently citing its great performance and sleek design. Many appreciate its ease of use and the fact that it keeps items cold. However, some customers noted that the refrigerator can be noisy and that the door may present some challenges. The overall appearance is also frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Cool Food Storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the refrigerator to replace a dying one. Nice size for the condo and does a good job in keeping the food cold and fresh.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend Rated 1 out of 5 stars
Not a functional fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I puchased this fridge with budget in mind. The cost is the reason I bought but however I regret this purchase. Here are some of the few things I disliked: The fridge (like others) makes a motor or humming noise. The shelve configuration is impractical, no matter how you arrange the items they never seem to be accessable. There is no special compartment/pull out tray "meat keeper" for cheese or deli meat. I already had one of the middle door shelves break on me (cracked plastic). Cost to replace 40 dollars each. The last thing that I dislike is the door opening method, I much rather prefer a handle. One nice thing is that the Ice maker is optional and you can purchase separately at your discretion. I prefer not having the Ice maker because they can break down and cause problems over time.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Delivery took too long! Months!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have my records at home. But, from order placed until delivered took well over a month.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendRated 2 out of 5 stars
Operational problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a service call on this refrigerator because it runs very frequently. Even if the door hasn't been opened or new food put in, the unit runs a lot. Maybe the freon was't charged properly. Also, the damper that controls the airflow from the freezer seems to open and close continuosly sometimes. John Siegfried 952 239 3036 Thank You
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, teaka.
Thank you for taking the time to share this review with us. I truly apologize about this situation and I would like for us to provide you with the correct options for your Refrigerator since it should work properly. Please reach us at https://www.insigniaproducts.com/contact-us where we will properly assist you.
Cesar G. - Insignia Support
- Pros mentioned:Space
Rated 5 out of 5 stars
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely happy with this fridge. It is not only sleek and beautiful, but also very spacious. I am very happy with it!
I would recommend this to a friend Rated 3 out of 5 stars
Garage Refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for what we wanted, a refrigerator for the garage. Temp control sometimes difficult
No, I would not recommend this to a friendRated 3 out of 5 stars
Refrigerator temperature problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator doesn’t get as cold as it should be, bought it as a return and I see why
I would recommend this to a friendRated 2 out of 5 stars
Icing up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went through two of these models and both had freezer icing problems
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I truly appreciate you sharing your experience with us. We are committed to provide the best products and service, this is why I kindly ask you to give us a call at 1-877-467-4289 so we can provide you with further assistance.
Alexander G. - Insignia Support
- Pros mentioned:Size
Rated 4 out of 5 stars
Good Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked my fridge. Does the job and it's a good size that I can fit everything in.
I would recommend this to a friend Rated 3 out of 5 stars
Insigna refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 appointments week apart to have refrigerator installed
I would recommend this to a friendRated 2 out of 5 stars
Issues: Broken shelves and no owner manual.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two of the shelves were broken when the delivery crew installed it. They told us that they would request that the shelves be replaced. Also, the owner manual that came with it is in Spanish. The delivery crew said they would report it.
No, I would not recommend this to a friend- Pros mentioned:Space
Rated 2 out of 5 stars
Back up fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the space.... but freeze my food, vegetables:( had to lower the temperature.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
make sure you check it when it comes in!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is loud and noisy and when i opened from the package when the construction was done I found dents and dings all over it but of course it was to late to return it....Make sure you unpack it right away and see what shape it is in.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!,
Thank you so much for writing a review for our 18 Cu. Ft. Top Mount Refrigerator, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Rated 3 out of 5 stars
Loaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge as a loner until the one i originally ordered came in. It did it's job but too small for a family of 4.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! I'm glad to hear that this refrigerator did it's job and it worked as supposed to for the time that you had it. -Elsa A. Insignia Support
Rated 3 out of 5 stars
Good for what it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a small ding on the side when we received it. Not a big issue as its now our garage fridge. Serves its purpose.
I would recommend this to a friendRated 2 out of 5 stars
Low quality Fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped closing properly after less than 60 days .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mega,
Thanks for taking the time to leave your review on our Top-Freezer refrigerator. We truly appreciate your comments, we know this is important for you so it can certainly be disheartening to have this happen after a few months. For this reason, we kindly invite you to contact our team. We will be happy to provide you with a resolution on this.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Rated 2 out of 5 stars
Close door tightly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great if the door is closed. The door doesn’t seal on its own like most refrigerators so if you do not push on the door then your fridge will be 70 degrees when you come home and your food and breast milk will all be spoiled. Some completely not replaceable.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this fridge for less than 2 years. The door on the butter shelf broke and no replacement is available. Other door shelves have cracked. And now the motor has stopped working. Pay more and get something that will last.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
No, I would not recommend this to a friend- Pros mentioned:Space
Rated 4 out of 5 stars
works goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product work very well. enough storage room. freezer had large space.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White
I would recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
This is not a good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good refrigerator. I've been having trouble with it, since day one. I can't get in touch with anyone to help me. The refrigerator makes a lot of noises. It is very ignoring. Paying almost $800.00 for this piece of junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our refrigerator. I am really sorry to know that you have been having issues with this product since day one, I understand that this can be really frustrating for you.
In this case I would really like you to get in contact with us, you can follow the next link and send us
an E-mail.
In case that you have questions please contact our team in the link below.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us










