Customer Ratings & Reviews
- Model:
- NS-RTM18SS7
- SKU:
- 5161200
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the size, price, and ample space of the 18 Cu. Ft. Top-Freezer Refrigerator, frequently citing its great performance and sleek design. Many appreciate its ease of use and the fact that it keeps items cold. However, some customers noted that the refrigerator can be noisy and that the door may present some challenges. The overall appearance is also frequently praised.
This summary was generated by AI based on customer reviews.
Anger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed since there is a small dent in the refrigerator door; in addition, last Friday no one showed up to switch the doors. I requested to take off $100 off my bill as well. I can’t get geek in the phone to schedule an appointment I’m very dissatisfied.
No, I would not recommend this to a friendNice, but not really reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge, but not reliable. The Fridge's mainboard has failed in 2 years.
No, I would not recommend this to a friend
Do not recommend
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is less than 2 years old and has been nothing but problems. All food in freezer becomes freezer burned and the fridge no longer cools despite being on the highest setting. So disappointed!
No, I would not recommend this to a friendBad doors don't work properly.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are bad. Close the fridge and the freezer pops open. Have to hold the freezer shut when I close the fridge. Sometimes I forget and the freezer stays open all night and things melt.
No, I would not recommend this to a friendAll damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had three different unit delivered, all were damaged. Gave up and keep last one
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Riverjb1,
Thank you very much for taking the time to review our Freezer/Refrigerator. It is always disheartening when a newly purchase product arrives damaged in any way, but to not get the support you need to get it up and running is unacceptable.
Please contact us at 877-467-4289 for your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
The product’s specs needs to be revised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was too tall, so I had to reorder a smaller size refrigerator. The product’s specs needs to be revised, and include the wards after Hinge “and footing” for the height of the refrigerator. So now, I have to wait another month for my new refrigerator to arrive. I am hoping my very old refrigerator will last until that date.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We appreciate you letting us know what information you need to have, and we will gladly check the dimensions on our website to update them. In the meantime, please know that if you have any question, you can contact us on the link below and we will gladly assist you.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
I would not recommend this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is set low and food gets freezer burn. Not happy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for leaving a review on Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be checked and properly diagnose the product issue. Please contact us at Insignia so that you can receive the proper help you need.
Mary II Insignia Products II https://www.insigniaproducts.com/
Ref
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adjusting legs were bent 4or5 little dents to finish Wish I had bought something else
No, I would not recommend this to a friendGreat 18 cu ft Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge to use in our garage, and it has worked out perfectly. I would recommend this product if you're looking for something similar in the 18 cu ft size.
I would recommend this to a friendExcellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my office. Like the sleek front and inside the shelves are glass not plastic. Best Buy delivered on time and were very friendly and professional.
I would recommend this to a friendBad freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer does not work. Constantly dethawing goods and freezing again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 18 Cu. Ft. Top Mount Refrigerator! We understand how annoying is that your unit is constantly freezing and unfreezing. We would love to check this situation with you! Please feel free to reach us by clicking at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Poor Temperature control.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer never maintains temperature. Initially thought we had put too many items in the freezer, but regardless of the amount in freezer, it will lose temp and defrost items randomly without any rhyme or reason. Very frustrating. Refrigerator portion sometimes freezes water bottles even at middle setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 18 Cu. Ft. Top Mount Refrigerator. I understand the freezer doesn't maintain the right the temperature and that can be frustrating. But, we would be happy to troubleshoot it for you and check your options. Please, use the link below to reach us.
Insignia Support
Miguel
https://www.insigniaproducts.com/contact-us
Unit is okay, the delivery was the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was okay however dented in 2 places upon arrival. The delivery service and replacement never did get taken care of. After 4 attempts I finally had to go to the store to pick up part of the order and will be doing the install myself. After repeated promised about calls to make this right so far it hasn't happened.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
We are certainly sorry that you had such poor attention on the side of the delivery service. We hope this situation was resolved on time bu our crew at the store and now the situation has been fixed.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Door
Seems to tilt over when open it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I open door seems ganna fal foward dont recommendation
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Blue,
Thank you for taking the time to leave your review. I am sorry that you are experiencing this with your Refrigerator, this is definitely not normal and it is not acceptable. I would like to invite you to contact my team directly, so that we may get this resolved for you.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Already calling for repair..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost a freezer full of food. Not sure what happened but noticed within a month of purchase it didn’t seem as cold in the freezer or the fridge. Adjusted temp and now don’t trust to keep food at the right temp. Service call already this week...Out of return/exchange time frame by just a few days....:(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-mount refrigerator. I am sorry to read that you are having issues with the unit not cooling. Kindly contact us to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FridgeI arrived damaged am on my 4th Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Everytime best buy sends me a new fridge it comes damaged. I am completely frustrated and disappointed.
No, I would not recommend this to a friendThey don't come to pick my old fridge up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a fridge in Trumbull month ago, they person who delivered it was supposed to take the old one. For some reasons he didn't they called me and told me they were going to come to pick it up the following week. I still got this fridge at home. First experience that.
No, I would not recommend this to a friendTechnician Failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician showed up with refrigerator and ice maker kit. However, technician said he didn't know how to install. Why send a technician with an ice maker kit if he doesn't know how to install when that was part of the order? Also, not included on the order was haul away of the old refrigerator.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and shelf space it will get the job done the freezer is limited but definitely a great overall value
I would recommend this to a friendDamaged goods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had two Refrigerators delivered both of them the boxes were perfect condition and they were dented up in the front. I went back to Best Buy after the second one it just took a discount on it has what’s the use I can’t keep switching them out
No, I would not recommend this to a friend