Customer Ratings & Reviews
- Model:
- NS-RTM18SS7
- SKU:
- 5161200
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the size, price, and ample space of the 18 Cu. Ft. Top-Freezer Refrigerator, frequently citing its great performance and sleek design. Many appreciate its ease of use and the fact that it keeps items cold. However, some customers noted that the refrigerator can be noisy and that the door may present some challenges. The overall appearance is also frequently praised.
This summary was generated by AI based on customer reviews.
Energy efficient refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All it really needs to be excellent is a higher watt light.
I would recommend this to a friendhorrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars!!! I haven't even gotten it yet and they keep putting my date off later and later! Once I get the fridge I will never ever buy anything from best buy ever again!!
No, I would not recommend this to a friendDefective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it installed by Geek Squad. There is an approximately 1/4" gap between the frame and the top door seal. The unit is unusable in this condition. Contacted Insignia, they directed me to Best Buy.
No, I would not recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly like a refridgerator, and the freezer works like a freezer
I would recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would love to review this ITEM but both times they tried to deliver it , the product was damaged. Trying to get a full refund but having a hard time trying to return item! DO NOT BUY!
No, I would not recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy delivery service. Delivery men were cold and not very nice. My husband said the rudest delivery service he has ever experienced and he has been around many years.
I would recommend this to a friendWorks great for us in this small house.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the handles it makes it easy to open and keep clean.
I would recommend this to a friendGood Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for 3 weeks now, not things problem. great for garage using
I would recommend this to a friendDoors wrong.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are on the wrong side, they left before I noticed and I can't get through to anyone because of your horrible telephone services and no one on-line. pamela
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pamela,
Thank you for letting a comment on the Insignia Top Freezer Refrigerator. I understand that the doors on the other side can be a big issue. Please, contact us directly so we can offer you the best help.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Bad delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told it would fit in our door. But when delivered it did not fit. And the delivery man did not go the didtance to try to help get it through the door.
No, I would not recommend this to a friendPlastic door shelves not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with the design defect in the short and long shelve on the door. 2 were broke and it takes weeks to replace. Have to go thru Insigna not Best Buy for replacement parts. The shelves do not adjust easily because of their design
No, I would not recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good staff, great Service. Great down stocking of the products.
No, I would not recommend this to a friendAwful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day I plugged in the refrigerator I have fought to keep it cold. The food sweats from not being cool enough and I've had to throw things away due to this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am really sorry to read about this situation with our refrigerator, I understand the inconvenience. At the end you will find the link to contact us, please let us help to check what could be causing the issue, rest assured we are going to do our best.
Alfredo L - Insignia Support
https://www.insigniaproducts.com/contact-us
Horrible appliance
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerature blew up caught on firer!! Not a safe item!
No, I would not recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great staff, great experience. Would recommend to anyone.
No, I would not recommend this to a friendBuy your appliances elsewhere, skip the drama & BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. Very, very, very, very bad service. I am surprised this company still exists.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our 18 Cu. Ft. Top-Freezer Refrigerator. I am sorry to read about the bad experience you have been through with this unit. I would like to learn more about this situation and get you the assistance required.
Please follow the Contact Us link at the bottom of this response, we will assist with your support and warranty needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a biggest mistake of my life by making purchase at Bestbuy. What a bad learning experience I also tell my friends and family not to go to Bestbuy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 18 Cu. Ft. Top-Freezer Refrigerator. I understand it didn't meet your expectations and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. But, if you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying a fridge. Exceeded my expectations!
I would recommend this to a friendCheaply made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for very cheaply made ...had to return as door shelf broke, could not hold a gallon of milk
No, I would not recommend this to a friendDon't buy insignia brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i dont use the icemaker. It was never capped off. It's leaking and I have floor damage from water leaking. calling for over a year now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Refrigerator, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us