Customer Ratings & Reviews
- Model:
- NS-HTSB22
- SKU:
- 6429414
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the good sound quality and ease of use of the 2.0-Channel Soundbar. The setup process and size are also appreciated by some users. However, some customers have experienced connectivity issues and expressed a desire for deeper bass. Additionally, there are some concerns about the remote control and compatibility.
This summary was generated by AI based on customer reviews.
Better off using your phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes it sound like your underwater don’t recommend overpriced
No, I would not recommend this to a friendNo volume. Poor sound. Returned for refund.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't care for it, so I returned it. Had to turn the volume almost all the way up, and it still wasn't as loud as the TV's built in speakers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, racar62. We appreciate your honest feedback and regret that the soundbar did not meet your expectations. Your input helps us improve our products and services to better serve our customers. We hope to have the opportunity to provide you with a better experience in the future. Tine | Insignia Support
- Cons mentioned:Connectivity
Not worth it.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is not worth the $ spent. It has poor connectivity.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the connectivity issues with the sound bar. Your satisfaction is important to us, and we strive to provide products that meet high standards of performance. Please contact our customer service team so we can assist you with troubleshooting or explore other solutions to ensure your satisfaction. We appreciate your input and aim to improve our products based on customer feedback. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every single method but the sound bar doesn’t not connect to 3 tvs. Looks like it connects but no sound on both tv and sound bar. I’m thinking to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the sound bar. We understand how frustrating it can be when a product does not work as expected despite trying multiple methods. It's good to know that you are considering returning it. Your satisfaction is important to us, and we are committed to providing products that meet your needs.
Keith | Insignia Support
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not as clear as my last sound bar. Not easy to work.
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t go as loud as I would want i ended up switch to LG
No, I would not recommend this to a friendQuestionable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would probably be great if I could get it to work
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good but not with Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is not compatible with my Samsung Series 8 TV. I returned it finally got an LG soundbar that works with the Samsung TV. Sound was fine in the store. And price was very good, if it works with tour TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 2.0-Channel Soundbar, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this soundbar. If you want an additional speaker than this is perfect. However, I have another soundbar of equal price that is much more like a theatre sound. I wish I had just purchased another one of those.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Kkirby,
I am so sorry to hear that your experience with our Insignia™ - 2.0-Channel Soundbar has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Buy Something Else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with a HDMI cord, my tv speakers are better. Complete waste of money. I wish I could return it but I tossed the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Jayme. I'm sorry to hear that the Insignia™ 2.0-Channel Soundbar didn't meet your expectations. It's frustrating when a product doesn't perform as expected. Even though you no longer have the box, I recommend contacting Best Buy’s customer service at 1-888-237-8289 to discuss your options; they may be able to assist you further. You can also reach out to the Insignia support hotline at 1-877-467-4289 for technical assistance.
- Shiela | Insignia Support
Sound speaker bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound level is poor. I used the best cord for a smart TV. The TV speaker was better sounding and louder than the bar. I switched cords and same result. I ended up taking it back. Waste of my money.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Detachable power did not fit the unit. Returned to the store and bought an LG. I’m a happy camper:)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 2.0-Channel Soundbar - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Remote control
Double check the box--
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the remote. So much for "Open Box - Excellent".. Called TT; they've referred me back to the store which sold it to me but couldn't do anything for me.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Buy anything else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible connectivity, terrible sound quality, it’s the most expensive paperweight you can buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi df666,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Get what you pay for
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good sound then decreased. Should got better brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the sound quality of our product decreased over time. We strive to provide high-quality products and will take your suggestion to consider carrying better brands in the future. We appreciate your input and will use it to improve our offerings. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
- Cons mentioned:Compatibility
Does not work with TV remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not work with my remote. Got for my mom for mothers day. When I found out when it did not work. I tried HDMI, PCM, on my insignia tv with no luck.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Just would not work at all.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work at all no matter what cable I used.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KateS. Thank you for writing a review about our Insignia Channel Soundbar. I apologize that this soundbar could not get to work no matter what cable you used. I know how inconvenient this must be for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Connectivity
Insignia sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get it to work. A Best Buy in stapler said “you should have gotten a Samsung Sound Bar”.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Don't waste the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 days and it stopped working. Bluetooth would not engage. Sounded good when it worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that your unit stopped working so soon. Please know that you are more than welcome to contact us on the link below, if you need further assistance.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Do Not Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this product! I have other sound bars from this brand and they worked great. This one is horrible sound, remote rarely works,
No, I would not recommend this to a friend