Customer Ratings & Reviews
- Model:
- NS-HTSB22
- SKU:
- 6429414
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the good sound quality and ease of use of the 2.0-Channel Soundbar. The setup process and size are also appreciated by some users. However, some customers have experienced connectivity issues and expressed a desire for deeper bass. Additionally, there are some concerns about the remote control and compatibility.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Double check the box--
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the remote. So much for "Open Box - Excellent".. Called TT; they've referred me back to the store which sold it to me but couldn't do anything for me.
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Detachable power did not fit the unit. Returned to the store and bought an LG. I’m a happy camper:)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 2.0-Channel Soundbar - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Better off using your phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes it sound like your underwater don’t recommend overpriced
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Buy anything else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible connectivity, terrible sound quality, it’s the most expensive paperweight you can buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi df666,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
- Cons mentioned:Compatibility
Does not work with TV remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not work with my remote. Got for my mom for mothers day. When I found out when it did not work. I tried HDMI, PCM, on my insignia tv with no luck.
No, I would not recommend this to a friend Buy Something Else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with a HDMI cord, my tv speakers are better. Complete waste of money. I wish I could return it but I tossed the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Jayme. I'm sorry to hear that the Insignia™ 2.0-Channel Soundbar didn't meet your expectations. It's frustrating when a product doesn't perform as expected. Even though you no longer have the box, I recommend contacting Best Buy’s customer service at 1-888-237-8289 to discuss your options; they may be able to assist you further. You can also reach out to the Insignia support hotline at 1-877-467-4289 for technical assistance.
- Shiela | Insignia Support
Sound speaker bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound level is poor. I used the best cord for a smart TV. The TV speaker was better sounding and louder than the bar. I switched cords and same result. I ended up taking it back. Waste of my money.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Insignia sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get it to work. A Best Buy in stapler said “you should have gotten a Samsung Sound Bar”.
No, I would not recommend this to a friend Get what you pay for
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good sound then decreased. Should got better brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the sound quality of our product decreased over time. We strive to provide high-quality products and will take your suggestion to consider carrying better brands in the future. We appreciate your input and will use it to improve our offerings. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-0-channel-soundbar-black/6429414.p?skuId=6429414
- Pros mentioned:Sound quality
Don't waste the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 days and it stopped working. Bluetooth would not engage. Sounded good when it worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that your unit stopped working so soon. Please know that you are more than welcome to contact us on the link below, if you need further assistance.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Do Not Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this product! I have other sound bars from this brand and they worked great. This one is horrible sound, remote rarely works,
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Just would not work at all.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work at all no matter what cable I used.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KateS. Thank you for writing a review about our Insignia Channel Soundbar. I apologize that this soundbar could not get to work no matter what cable you used. I know how inconvenient this must be for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound. You have to constantly push power button to turn on. Switching sound choices is also not very good. Overall, disappointed with the sound and also the performance.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Soundbar, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Does not work work will with some apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not that good honesty it does not work well with my Amazon fire tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TariqS,
Thank you for writing a review about our 2.0-Channel Soundbar - Black. We know how frustrating it is that the sound bar is not working properly. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not great the sound bar doesn’t always turn on it take along time of pressing the power button to turn it on I would not recommend this product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Fern. Thanks for taking the time to review our Soundbar, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Compatibility
Not compatible to an older version of tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This insignia sound bar doesn’t work for an older model tv. I had to return it
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only works half of the time and have to unplug and reset
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2.0-Channel Soundbar! We know how frustrating is that your sound bar only works half of the time. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sync is a joke, needs to work without magic. remote does not work on it's own
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2.0-Channel Soundbar! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Compatibility
Do not waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is cheaply made and does not comply with all TV’s .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NazF,
We do apologize that you are experiencing issues with this product. I know that this could be an unfortunate situation. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Only fair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced it with a Yamaha which had e-arc so it would sync with TV that had e-arc. Sound wasn’t as good as I expected.
No, I would not recommend this to a friend