Customer Ratings & Reviews
- Model:
- NS-SBAR21F20
- SKU:
- 6335126
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and bass of this 2.1-Channel Soundbar with Wireless Subwoofer. Many also appreciate its affordability and the convenience of Bluetooth connectivity. However, some users have noted that the remote control could be improved, and there are some reported compatibility issues with certain televisions. The lack of a display is another minor drawback mentioned by some customers.
This summary was generated by AI based on customer reviews.
Terrible sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I was sold an open box item. The batteries were already in the remote and the power cord to the subwoofer was missing So I called the company just to see if they could send me a power cord out. They suggested I return and exchange it. I will never buy this again. With the current climate I can’t even take it back to get my 90 bucks back.
No, I would not recommend this to a friendInsignia Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, had to return. Was not easy to set up and had connection issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 2.1-Channel 80W Soundbar System with Wireless Subwoofer, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer is not what i expected, It is not loud enough. The TV have the same sound output .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Luis,
Thank you for taking the time to share your exprience with this soundbar, I am sorry to read it did not meet your expectations. We really appreciate your feedback, it is very importan to us to continue doing our best to improve our products for you. Please let us know if further assistance is required, below you will find the link to contact us.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
Not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It automatic turn off all the time. I had returned it
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it 1 star because I had to! Difficult to connect to tv. It wasn’t pairing. Once paired there was no sound. There are no indication lights letting you know it’s on or off. You have to switch the mode but again there is no indication of what mode you’re on. Price was amazing but remember you do get what you pay for.. too good of a price
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you had such a bad time setting up your soundbar with subwoofer. Please know that you can contact us on the link below, and we will gladly help you with this matter.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Does not work with all TVs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is useless. It sounds as good as TV. Cannot pair subwoofer with Bluetooth
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Soundbar System I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow
Roberto E.
www.insigniaproducts.com/contact-us
Not enough control. Poorly featured.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough inputs, sounds boomy, and the most annoying part, is that it auto turns off from inactivity. I’d just like the thing to stay turned on. There is a ton of box noise with the sub. The mids are clear, but it severely lacks details with the highs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BBuyElite,
We are sorry for your experience. Please know that your feedback is important so we can improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I’ve ever did… this product is no good at all… the sound is good when you first turn it on, but the 5 minutes later the bass box goes out and then it come on and go off at the same time. NO GOOD SURROUND SOUND!!!!!!!!
No, I would not recommend this to a friendDefective port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to replacing my existing soundbar and hearing the subwoofer. Unfortunately, the port for the optical connection was defective. If I pushed/moved the cable at the port, the bar sound would go on and off, but never stayed on and I never heard the subwoofer. I had no choice but to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our Soundbar System. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker didn’t work with have the apps, or movies we tried to play. Now the speaker won’t even work. The sound quality was okay, but the fact it wont work is pathetic. I will be doing everything I can to try a return. Haven’t even had it for a month.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michael!
Thank you for writing a review about our Soundbar. We know how frustrating is that your unit is not giving you sound, Michael. We would love to assist you further! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
UNABLE TO CONNECT SUBWOOFER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I TRIED EVERYTHING WITH NO SUCCESS. THE SOUNDBAR AND WOOFER ARE NOT CONNECTING. I OWN AN Insignia 2.0-Channel NS-HSB318 AND IT WORKS FLAWLESS. BEST BUY NEEDS TO CONTRACT A BETTER COMPANY TO MANUFACTURE THIS SOUNDBAR MODEL.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you are struggling with your soundbar system. We know that a quality product is important for you and so, please know that you can contact us on the link below, so we can help you troubleshoot your unit.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well the bass speaker is not connecting to the sound bar so I'm going to return it
No, I would not recommend this to a friendHorrible don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sounds awful work for one week then lost Bluetooth connection never got it back. I called the manufacture they basically told me to take it back to Bestbuy n Bestbuy tells me to send it back to them horrible customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that this situation can be really frustrating for you. Please know that you can contact us on the link below, and we will gladly point you in the right direction, once we have all the information about your situation.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
A Year Later
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost a year after purchasing, my subwoofer has completely lost its bass quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Francis,
Thank you for taking the time to review our soundbar system. I am really sorry to know that
you are having this issue with the bass quality of your soundbar, I know for sure that this
can be really frustrating for you. In this case, I would really like you to give us a chance
to try to help you with this situation, we only need you to follow the link below and contact
one of our experts, they will try their best to help you out.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Can't get it to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I can't get this soundbar to work on my parents television. I bought this as a gift for them. I live out of state and have now traveled back home. I would love to have best buy contact me and arrange to have the soundbar hooked up and functioning. I will be happy to pay for their service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Soundbar System! We know how annoying is when a soundbar does not work as expected with a TV. We would love to assist you further in this situation! Please feel free to contact us at the link below to get assistance with your unit!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
basic home audio - needs improvement - not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not load enuff has to be turned on every time you use it. Not good for PC user
No, I would not recommend this to a friendnot enough power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there is not a lot of bass with this product. not impressed with the quality of over all sound
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
This is the worst!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound, remote non responsive all round not great!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Drew!
Thank you for your comments about our Soundbar System. We understand how frustrating is when a soundbar does not work and does not give you a good sound as expected. Please allow us to assist you further in this situation by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Insignia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, subwoofer stopped working out of nowhere, could be louder too.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the sound bar 80W. I am sorry to read that you are having issues with the subwoofer. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Don’t buy without protection plan
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it 90 days and now the sound cuts in and out. Best Buy only gives you a 60 day return window. I had my last soundbar for several years and it still worked. Gave ut to my daughter when I bought 2 of these junkers
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello rick,
Thank you for taking time to write a review our Insignia™ - 2.1-Channel Soundbar with Wireless Subwoofer - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/