Customer Ratings & Reviews
- Model:
- NS-FWM27W1
- |
- SKU:
- 6400707
Customer reviews
Rating 4.2 out of 5 stars with 168 reviews
(168 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the compact size, large capacity, and quiet operation of this stackable washer. Many appreciate its ease of use and the efficient performance, noting that it cleans clothes well. A few customers mentioned challenges with installation and longer-than-expected wash times. Overall, the positive feedback on size, capacity, and quietness outweighs the negative comments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 4 out of 5 stars
Small washer, big impression.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done, but obviously takes longer. It gets the job done. AMachine is noisy and vibrates a lot. I had to get this size so there weren’t many options. I’m happy with my washing machine. It just takes about 1/3 of what a regular machine takes. So laundry lasts all day.
I would recommend this to a friend - Pros mentioned:Ease of use, Performance
Rated 5 out of 5 stars
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall easy to use an does exceptional job settings work well an easy to program
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Happy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the machine and its performance. Still need to get more used to it as it's so very different from my last [12-year old] machine.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Good washer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install. It is a quiet machine. No any problems after 2 month of usage.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your positive experience with the Insignia™ 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer. We are thrilled to hear that you found the installation process easy and that the machine operates quietly. It's great to hear that you haven't experienced any issues in the two months since purchasing. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Thank you for choosing us and have a great day! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-2-7-cu-ft-high-efficiency-stackable-front-load-washer-with-energy-star-certification-white/6400707.p?skuId=6400707
Rated 4 out of 5 stars
buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it would be nice to have installers speaking English in the United States of America...
I would recommend this to a friend- Pros mentioned:Capacity
Rated 1 out of 5 stars
Drain hose too short
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars for customer service and drain hose design. I bought this W/D set for biggest capacity of all compacts. Looks lovely, could not use. Washer drain hose is 5' and attached at rear lower right corner. 1' short of my drain pipe on the other side. My plumber could add extension hose, which seems risky, plus extra cost. Geek Squad won't do it. Matching dryer arrived without "included" stacking kit and Best Buy refuses to get me one despite hours on phone (see my review under dryer). I can't use without stacking kit so they're going back. Really sad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sjp10,
Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer, we're very sorry to read you are experiencing this issue with one of our products,
We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Rated 1 out of 5 stars
Best Buy Doesn't Uphold Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started leaking after 60 days. 4 canceled apts, 2 weeks of calls, being mocked/hung up on, my washer still doesn't work. The washer is nice but Best Buy treats their customers like a joke.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KatK,
Thank you for taking the time to review our Insignia™ - 2.7 Cu. Ft. High Efficiency Stackable Front Load Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Rated 1 out of 5 stars
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is very small. It does balance the cloths very well. The washer is extremely loud and unstable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne














