Customer Ratings & Reviews
- Model:
- NS-PCHDEDS19
- SKU:
- 6153102
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 2-Bay HDD docking station for its ease of use, fast data transfer speeds, and overall performance. The device's compatibility is also impressive, effortlessly accommodating various hard drives. However, some customers have noted concerns about the size, power issues, and loose connections.
This summary was generated by AI based on customer reviews.
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had a sata connection instead of usb. Besides that it works great
I would recommend this to a friendPoorly Thought-Out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hadn't taken into consideration the vertical position of the hard drives not good for spindles of hard drives. Vibration is awful, poorly thought-out design and engineering.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ohwell,
Thank you for the review. I do apologize if you did not like the product. If you want further assistance please call 888-237-8289.
Insignia Support,
Renee
If you have to get it get a replacement plan too
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked twice and died, thankfully the data I really needed to transfer was on the first drive. I wouldn't recommend this to anyone.
No, I would not recommend this to a friendDefective, Best Buy refused return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, would not work. I received assistance from a computer expert, and after extensive testing determined the unit was defective. (Best Buy refused to accept return)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the unit was defective and that you had a negative experience with the return process. Your comments are important to us, and we are committed to improving the quality of our products and services. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT or email us at insignia@bestbuy.com.
Keith | Insignia Support
Broke??
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to be able to move old files from a previous hard drive and it just wouldn't do it. I hooked it up into my new computer via usb cable and it would never find any files. it would say the hard drive had 40% left but nothing found so i know the hard drive was not corrupt. then i tried an old ssd drive and it froze up my computer!! the dock itself is very cheaply made, i bet 1 drop and it would be shattered
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello discoduck1977. Thank you for taking the time to leave a review on Insignia™ - 2-Bay HDD docking station. I understand that you are disappointed with the current performance of the unit. Kindly contact us at 1-877-467-4289 to further assist you. Or you may visit our website below.
Mary | Insignia Support | https://www.insigniaproducts.com/contact-us
Do not buy the dock DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had one of my SATA docks bite the dust so I went to my local BB and bought this shoddy piece of garbage I've used multiple docks over the years, I have an iMac with a small SSD, I have two 8TB drives to hold my data one is a primary drive the other a backup, I plugged in the new insignia used the same usb cable that went to my iMac DOA swapped out the usb cable DOA. The drives spun up but no icons appeared, never any more insignia cross my threshold ever ever
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 2-Bay HDD Docking Station. We appreciate your feedback and are sorry to hear about the issue you encountered. Your comments are important to us, and we will use them to improve our products. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We are here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-bay-hdd-docking-station/6153102.p?skuId=6153102
I want this to work so bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was stoked when I first saw this. I am on my second one the first giving me tha same problems.. It worked great for about 2-3 days then I'm still willing to blame trolls or gremilins but .....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you for your feedback on this HDD Docking Station. Please let us help you by contacting us at https://www.insigniaproducts.com/contact-us. and we'll go up and above for you. Hector S. Insignia Support
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may have just got a bad one but it would not connect to my computer. It kept losing connection and would not stay connected for very long. The drives fit very loosely in the socket which may be part of the connection problem.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, mike.
I am certainly sorry to read that you had this experience with your HDD Docking Station. Nevertheless, the unit should work without no problem. This is why I would like for us to review your situation and I ask you to reach us at https://www.insigniaproducts.com/contact-us.
Alexander G. - Insignia Support
Not impressed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was much more complicated to use than I was led to believe. I would not have purchased it if I knew what it was really going to be like. You win some, and others you just don't repeat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the HDD docking station. We appreciate the feed back. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Loose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive fit loose and my pc didn’t pick up the drives the next time i had connected it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CrazyMonkii,
Thanks for taking the time and effort to leave a review about our Insignia™ - 2-Bay HDD docking station (NS-PCHDEDS19). We're very sorry to read you are experiencing this issue with one of our products. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service via email or contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST for further assistance.
Shai | Insignia Support
https://www.insigniaproducts.com/
Broke My Hard Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this. I inserted the hard drive in the docking station. When I hooked it up to my computer, my computer would not recognize this. I read the instructions over and over again but could not get this to work. When I ejected the hard drive, I noticed this docking station broke off a piece of my hard drive and now Im unable to use it. Im beyond upset and will NEVER buy this product again. This is the second time I had an issue with this brand. I dont recommend anyone buy this brand
No, I would not recommend this to a friendHDD docking station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work out for me. Had to return it. Wish it was easier to work on
No, I would not recommend this to a friendDied after two months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device worked fine when it worked. But after two months it began doing odd things. Drives would disappear at random. Finally they disappeared for good. All the lights are on but the drives disappear after a minute or two of connection. My old single bay dock still works great connected to the same usb port.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello j7d7,
Thank you so much for taking the time to give us your feedback on this docking station, the fact that the drive disappear at random is not normal at all. In this case I do recommend that you contact us as soon as possible so that we can guide you on the right path.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Unnecessary recommendation from GeekSquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My external hard drive data cable plug broke. Geek Squad told me this $50 item was required to get to my data (or I could pay them more money to transfer it for me). Learned from 2 others who work in IT that all that was needed was a simple cable that cost a few dollars. This has happened before at Best Buy. My new TV does not take RCA jacks. Best Buy Geek Squad does not carry nor recommend the inexpensive cord adapter to deal with it. . They only carry the $50 solution and do not mention that you could purchase something for a fraction of the cost elsewhere that works.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the info to transfer from a hard drive in the docking station over to my computer. I am not happy about this!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - 2-Bay HDD docking station. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
HORRIBLE! DO NOT BUY!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is garbage. Destroyed my hard drives after tsking HOURS of waiting for it to get done tranferring. Save your money and buy a name brand. This is just pure trash. I lost several hundred dollars in it destroying my hard drives.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 2-Bay HDD docking station. We genuinely value your input, as it plays a crucial role in helping us improve our products and services. We're committed to enhancing the customer experience and appreciate your insights on what has not met your expectations. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-bay-hdd-docking-station/6153102.p?skuId=6153102
DO NOT BUY. FRIED MY SSD.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly started a fire, fried my SSD. Everything is gone. I reached out for support but got nothing back. I absolutely hate this company, along with Best Buy for not reaching back out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia 2-Bay HDD docking station. We're truly sorry to hear about your experience and the impact it has had on your data. Your feedback is valuable, and we are committed to continually improving our products and support services. We appreciate your insights, and if there's anything more, you'd like to discuss or any additional assistance you need, please don't hesitate to reach out. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2-bay-hdd-docking-station/6153102.p?skuId=6153102
Make sure the disk you want to copy fits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have stated the age of my Disks that I wanted to read. Turns out the was a waste of money and effort. I assume the device works with more recent hard drives
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Doug.
I know the feeling of not being able to get something to work easy and seamlessly. This device is for 3.5 inch and 2.5 inch SATA discs. Currently we do not have an IDE Hard Drives reader. We are always here to help you and thanks for your comments and feedback.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Blah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for the express purpose of retrieving my data from a damaged WD storage unit. Would not read the memory card no matter how much I tried. Ended up turning.
No, I would not recommend this to a friendFaulty and poor instructions.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not perform as expected. Put a lot of time into multiple configuration. Technically out dated.
No, I would not recommend this to a friend