Customer Ratings & Reviews
- Model:
- NS-UZ21WH0
- SKU:
- 6336452
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 21 Cu. Ft. Garage Ready Convertible Upright Freezer, particularly its spacious interior and ideal size for various storage needs. The freezer's overall performance, capacity, convertibility between freezer and refrigerator, and easy temperature control are also appreciated. However, some customers have reported issues with the door not closing properly and the shelves not being adjustable.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Shelves
Not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has glass shelves not worth it dont buy it got freezwr
No, I would not recommend this to a friend Poor thermostat engineering.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the fridge cooled the compressor wouldn’t start cooling until the fridge internal temperature reached 45 even though I had the thermostat set to 35. Who knows how long food sat in the damager zone before being chilled back down to temp. Very dissipating as I loved everything else about this fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello OldmcDolan. Thank you for taking the time to leave a review on Insignia™ - 21.0 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. We deeply apologize for giving you so much issues on this unit. Kindly contact us to check available troubleshooting steps for you.
Mary II Insignia Products Customer Support
Doesn't Maintain Safe Temps
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really is a nice looking into but, after a week, it could not maintain safe food refrigeration temps under 40 degrees. Returned to the store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RechelD,
Thank you for taking the time to leave a review of our Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy unless you like buying new annually
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a reliable freezer then you should look elsewhere. They seem to be manufactured to fail immediately after the warranty expires. My freezer stopped cooling just 20 days beyond the warranty period. My sister bought the same model and within a month of the 1 year warranty expiring hers died as well. Luckily we kept our older Frigidaire in the garage and unlike Insignia they are made to actually last a couple years….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, ScaryTerry, for sharing your experience with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your detailed feedback and understand the importance of having a reliable freezer. Your insights are valuable to us as we strive to improve our products and services. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Please help
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, came without handle mounting hardware!!??
No, I would not recommend this to a friendMy brand new freezer still waiting for the broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very bad experience. I got this freezer on 5/9. But I still waiting for the broken part delivery until now 6/28. Best Buy still doesn’t give me a solution. I called them more than 20 times. They don’t help. Bad service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide. We understand the urgency of having your appliance repaired promptly. We will work diligently to resolve the issue and ensure the broken part is delivered and installed as soon as possible. Your patience and understanding are greatly appreciated, and we are committed to making this right for you. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Best buy doesn't read the reviews that they asked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have already reviewed this item with no response to any of my concerns
I would recommend this to a friendNo Way to Attach Handle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better count the screws for the handle when you unpack it… it takes six months to order the part. It works well without the handle when the door is closed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 21.0 Cu. Ft. Upright Convertible Freezer/Refrigerator! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Bad bad freezer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has a nice-looking face but is not a good freezer, works for only 4 months(use as a freezer). it stop working today. I tried to troubleshoot it 5 times and cool down the system, but still won't work. Called customer service, a technician needs about a week or a month to come out to repair it. Which means my food will dump into a garbage recycle. Not happy, just not happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We genuinely appreciate your feedback and are committed to improving our products and services. Your insights are invaluable to us, and we will use them to enhance the quality and reliability of our offerings. Thank you for helping us serve you better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Don't Buy faulty equipment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. You have 15 days from date of delivery to determine any issues. Then your stuck with something that doesn't work properly. Every time we open the door the power goes off and on. There is a glitch somewhere in the system, and we have to deal with repair now on a brand new freezer. Two of them!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your insights and understand that issues like these can be frustrating. We value your perspective, and it's important for us to hear about your experiences as they help guide any future improvements. Your input is crucial, and we hope to provide you and others with a better experience moving forward. Thank you for taking the time to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Best buy service sucks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up the refrigerator on September 9th 2021 now its February 26th 2022 and its not keeping the proper temperature. I tried to get it fixed, they say they don't have anyone in the area to fix it. The geek squad sent me a email saying I could exchange it if I want to drive 300 miles to get it I would never buy anything else from best buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and will use it to enhance our products and services. If there's anything else we can assist you with, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
I haven't even plugged it in yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me plug it in and then send me a review request
No, I would not recommend this to a friendInsignia freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy does not work called Best Buy could not resolve. Food spoiled. Returned within one week charged me for hauling it back.
No, I would not recommend this to a friendDidn’t last
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a full month before getting so hot it burned my fingers. They are making it right with a new unit but a month wait. It’s not good when a expensive unit doesn’t last this long
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We're truly sorry to hear about the issues you faced with your unit overheating. This is certainly not the experience we aim to provide, and we understand how frustrating it must be to wait for a replacement.
We take full responsibility for this inconvenience and are committed to making it right. While we work on getting your new unit to you as quickly as possible, please don't hesitate to reach out if you need any further assistance or have any questions. Your satisfaction is our top priority, and we're here to support you every step of the way.
Thank you for your patience and understanding. We appreciate your feedback and are dedicated to improving our products and services based on your valuable input. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Handle Broke off completely
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The handle broke off in less than 6months. I’m so sad. Very hard to open even with handle talk more of without it.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke 2 days after I got it. This is the second one I had in a year time both have broken
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you've had a poor experience with not one, but two of our Insignia freezers in a short span of time. We're extremely disappointed to hear that both units broke down, leaving you without a functioning freezer. We understand the importance of reliable and durable appliances, especially when it comes to keeping your food and belongings safe. We're going to make it right. Can you please provide us with more details about the issues you experienced with both freezers? We'll do our best to resolve this issue and provide a satisfactory solution, whether it's a replacement or a refund. Your satisfaction is our top priority. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
JUNK...DOESN'T HOLD TEMP AS A REFRIGERATOR
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is JUNK! Does NOT hold temp in refrigerator mode. I set it at 35 degrees and it stays a consistent 52 degrees. Oh and the "best" part is that there are NO authorized repair persons in this area so yeah....JUNK!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We strive to provide quality products and we apologize that this has not been the case for you. We appreciate your feedback and will pass it along to our product development team for further review. If there is anything else we can assist you with, please do not hesitate to reach out to us. Thank you for bringing this to our attention. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
- Cons mentioned:Door
Hard door , you have to br Hercules
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is tooo hard to open. I dont understand why???
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the upright freezer/refrigerator. I am sorry to read that you are having difficulties with the door. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Dont buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my freezer is not working. everything thawing and a huge mess. BB service is scheduled 4 days from call.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about the trouble with your freezer. We understand how frustrating it can be to deal with thawing food and the resulting mess. It’s good to know that BB service is scheduled, but we apologize for the wait. If there’s anything we can do to assist you in the meantime, please let us know. Thank you for your patience.
Keith | Insignia Support
I just got one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the upright freezer fros free But they delivered yesterday two freezer One was cancelled The one I keep trying to learn how to use it Maybe not bad
I would recommend this to a friend