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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1013 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the 24" Class F20 Series LED Full HD Smart Fire TV's excellent picture quality, ease of use, and compact size as significant strengths. Many appreciate its affordability and the convenient smart TV features. However, some users experienced issues with the remote control's functionality and occasional app performance problems. A few also reported slowdowns or interruptions during streaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,013 reviews
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some times it won’t come on , then it comes on and I can’t get sound I have to keep messing with it to work , not happy with it at all

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there. Thank you for taking the time to leave review on Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand that you are upset with the current performance of the TV. Please check the Input source that your TV is being connected to. If it is securely connected to the port. If you have any further questions, please feel free to reach us via phone or email. You may also visit our website for more product information: https://www.insigniaproducts.com/.
      Mary II Insignia Products Customer Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Company Poiicies

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a belated Christmas gift that wasn't opened until February but it wasn't what wife wanted. Now because of short return policy, I'm stuck.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi CompanyPolicies,

      Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We apologize that our product did not satisfy your wife's expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is so bad that I have to pack and stuff it in the basement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Degusted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Stinks after using it it suddenly stopped working and I can't return it. not even a month old

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to navigate and slow. Couldn't wait to get rid of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not use with a PC

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to use a TV and monitor and the color was so bad I retuned it in 2 days.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Patrick,

      Thanks for taking the time and effort to leave a review with our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Buffering problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a problem with buffering. Geek Squad was here today. Will get another TV to replace this one.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Fussyuser,

      Thanks for taking the time and effort to leave a review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We sincerely apologize for the inconvenience of this product have caused you. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malfunction right after 20 days. Sleep mode stuck at 5min constantly turns off will not reset

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Veronikka,

      Thank you for your feedback, it helps us to improve the quality of our products and provide you the best one.

      Insignia Support
      Lea
      https://www.insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor TV!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible tv and very slow processing speed. Takes forever to come out of “sleep” mode.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand it can be frustrating that the tv process slow. We are continuously working to improve our products and their designs, so we definitely appreciate your feedback. But, if you have any more questions or concerns, please, use the link below to reach us.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst TV I ever owned. Would not recommend it. Zero stars if they would allow it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Mike,

      Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Cheap tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for its cheap and you will notice as soon as you turn it on.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Hubert. Thank you for taking the time to leave a review on Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I know how concerning it is to get a product that is showing issues right after you turn it on. We want to check this issue with you. Kindly contact us and we will be more than happy to accommodate you.
      Mary II Insignia Products II Please visit https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crappy tv, super slow response, not worth the money.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Disappointed,

      Thanks for taking the time and effort to leave a review with our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Insignia Products
      Lisa
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Probably good, but I could not set it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much to set up for a person without Technology smarts

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Marie,

      Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Keep looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low quality I bought two sets one 24 and 32” both garbage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Picture not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several days after purchase, the screen stop working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sharper Cable Box 1080i picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're using a cable box which outputs 1080i resolution the fine details are sharper in the "Game" Picture Mode. This takes away the raster lines from peoples mouths, small pop up boxes etc. I'm fussy about picture quality. As others have mentioned Roku is a much smoother platform to use than Fire, plus Roku also now has the Spectrum / Charter app. Other than that it's an excellent TV. Insignia offers a lot of features for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 5 out of 5 stars

    Great Buy - Very happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a replacement - This is SMART TV - So basically Amazon Fire Stick "Built In". Well packaged and easy set up (Please note: I wall mounted, so no idea about stability of stand). TV booted great - Found my wi-Fi, then did a software download - Took a while, but that is OK. Worked like regular TV - Local channel scan found all local over air channels. I use Hulu and it was Hulu ready. I also use MLB TV - I think I had to load, but perhaps it came with MLB TV (But works great). 5 Stars !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A work in progress

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv to begin the process of cutting the cable service in the future. There are not many 24" HD Smart tv's to choose from. So far I have loaded multiple aps to enjoy this set in a cable free manner. I have noticed that there are times when the home screen does not load fully and the ap images are not visible. I need to unplug the set and replug it in to see my aps. This is a small but annoying problem. Additionally, the picture quality on some channels is subdued, rather than vibrant. If there are solutions to these issues I would like to know. The sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Insignia 24" Class F20 Series Full HD Smart TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV died. Went to Best Buy to buy a 24" Smart TV and it has been working great. The sound is phenomenal with 2 stereo DTS speakers. Screen is fantastic and the clarity is incredible. Easy to navigate to all the apps. Setup was easy with the help of a Geek Squad Associate. Bought the two-year warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 4 out of 5 stars

    A satisfactory purchase that I would do again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent purchase for me. I needed a small TV to watch while confined to bed and it filled the bill. I love having built in FireTV because all it required was a place to plug it in.

    I would recommend this to a friend
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