Customer Ratings & Reviews
- Model:
- NS-24DF310NA19
- SKU:
- 6247347
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 24” Class LED HD Smart Fire TV Edition TV for its exceptional picture quality, easy setup process, and affordable price. Many customers have praised the TV's display, describing it as "great" and "good quality." The simple setup process has also been widely appreciated, with users describing it as "easy." Additionally, the TV's size has been noted as a positive aspect, with some customers finding it to be a suitable size for use as a computer monitor.
This summary was generated by AI based on customer reviews.
fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light, seems fair for the cost HOWEVER has sharp pungent odor--discussed such with Best Buy. They did not provide help.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
Thank you for taking the time to review our 39" Smart Fire TV Edition.
I understand that it is very disappointing and frustrating for a newly purchased item with this type of issue. W will like to make sure that you get this issue checked by contacting us at the number 877-467-4289, where one of our agents will gladly assist you with any warranty needs or alternative options.
Itzel I. - Insignia Support
Not for computer screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep recommended using this as a computer screen. I was a bit leery about it but I went ahead and purchased it. Not what I expected it’s not good to be use for a computer screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Andrea.
I completely understand the situation, as I personally use a TV as a monitor. However, I see no problems with it apart that you select the Input when you turn it on. It even has Youtube and Netflix integrated on it's system, so your computer can stay off until you need it for working. Also, it's size makes it perfect as a portable.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Still needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this television within the 15 day grace period. Great concept but Apps froze a lot and I could not access my major cable app that would allow me to stream television.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Shida,
Thank you so much for taking the time to review our Fire TV. It's always a disheartening when a new product doesn't work correctly. We have been improving our models by building newer system updates and getting more advanced in technology. If you ever need to validate any information about our product don't hesitate to contact us at 877-467-4289 for your needs, we will be happy to assist you.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Make sure you check it out as soon as you purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you check it out as soon as you purchase it. I brought this for my grandson, nowhere did it say it was refurbished in the ad. Unfortunately the leg was probably and it fell over after I purchased it for him and broke. All that money was wasted. If you’re getting a good deal make sure it’s new and not refurbished.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you experienced this situation with the TV and the stand. We always mention when a unit is refurbished, so if that was not the case with your TV, please contact us so we can check what can be done in your case.
Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best TV I have ever purchased. Bought this for my daughter's dorm room. Setting up cable TV still not working just keeps looping into channel scanning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our 24" Fire TV. I am really sorry to know that you are having this problem with your new TV, but do not worry, our customer service team can try to help you find a solution for this situation. You can get in contact with our agents( via phone or e-mails) following the next link https://www.insigniaproducts.com/contact-us
Carlos O - Insignia support.
Network feature broken.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online feature of this TV has stopped working, and we've only owned it since May. Even though the password is saved, it no longer connect. I have tried re-entering the password, as well as the WPS feature on the router. Nothing works. There are no issues with our network, as all other devices in the home are working fine. Since the point of this is to be able to stream services, the tv is now almost entirely useless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rocko!
Thank you for taking your time to write a review about our 24" TV. We understand how frustrating is when the smart feature is not working, and we are sorry for this situation! Please feel free to contact us at the link below to get assistance with your unit!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just okay. Bought for our kitchen but it didn’t work well with the Alexa as it should. We returned the product after multiple calls trying to troubleshoot.
No, I would not recommend this to a friendBuy only for Streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is poor. You can’t change channels from remote unless you go back to home page abd go thru timely process of scanning multiple boxes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jay.
Thanks to reviews like this you bring to our attention what is important to you. We are open to any feedback when it comes to developments and changes on our products. We are working on making this feature better in the near future. We appreciate your understanding and preference, in the meantime, remember that this TV has Alexa voice commands if you have it connected to the Internet, just by saying "Alexa, go to Channel ABC" could ease the process. If you require further orientation on this, please give us a call at 877-467-4289 for specific troubleshooting on this.
Charles V. - Insignia Support
Poor Service and Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this was my last purchase from bestbuy. I’ll Never buy anything from Bestbuy. I always had bad experience with them. Packaging was just a formality. Can anyone believe TV was just wrapped in bubble wrap and that in a Extremely poor way. Remote was missing and on top of that the product itself was defective. Didn’t work on the first go. I had to return the same day.
No, I would not recommend this to a friendalexa and plex do not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv is ok for the price, the fire tv integration is below par, integration with alexa is broken (you cannot turn the tv on or off, amazon support caanot/will not? help), the plex app is missing, and if sideloaded it installs, comes up but you cannot stream anything
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for your feedback. I'm sorry this didn't go as you planned, every comment counts and is well appreciated for us to improve our products. Please allow me to apologies you had to go through a difficult time and help you troubleshoot the unit.
-Arin A.
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
It was okay. Honestly wanted a bigger one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. I wanted a much larger tv but couldn’t switch it. The store didn’t have any available larger ones
No, I would not recommend this to a friendDidn't like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it difficult to use Roku with it and that was what I wanted to use.So returned it for a Roku ready TV .
No, I would not recommend this to a friendgood product if it was the right one ...?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv came with the wrong remote .. i had to go 30 min from my hosue to pick up the tv and then i get the wrong remote with it and while i was in best buy i asked 4 different workers different questions about different topics noone knew anything about the products in the store and that is also why i returned home with a tv i cannot even use now
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mikey, We appreciate you taking the time to provide your feedback about our TV and its remote. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Big let down and waist of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 41 in Toshiba Fire TV and am able to download Xfinity App no problem. But the Insignia 24 in Fire tv pretends to download but wont work and after a month of trying to trouble shoot I'm told by insignia that there Fire tv is not compatible with Xfinity. NOW THAT ITS TOO LATE TO RETURN. There T V sucks n so does there tech support.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time to leave a review of the 24" Fire TV. I do apologize for the inconvenience that this has brought to you trying to download the Xfinity application. Please contact us to be able to check further to your specific situation. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
Don't buy at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY HAS NEVER FIXED SOMETHING 100% I HAVE BOUGHT GUARANTEE AND THE GEEK SQUAD HAS NEVER BECOME FULLY RESPONSIBLE OF THE DAMAGES. BUY IN OTHER PLACES.
No, I would not recommend this to a friendHas horrible smell like it is burning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a horrible smell like it is burning plastic. Hope it will go away as it in a small room.
No, I would not recommend this to a friendGreat 24” smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUt...I bought (11-16-19) this tv because is coming with a free echo dot 3rd gen on every fire tv’s, but at last I couldn’t get the promotion because the manager told me that I can control the tv as well with out the echo dot only with the remote control. Is posible to get the echo dot or not?? You must be careful with your promotions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Juan.
I truly understand your disappointment. Please, for promotions contact the Best Buy's main line, at 888-237-82893. So we can review if the promotion is applicable for your purchase and we can go above and beyond for you
Carlos V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Great for Amazon people
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for Amazon people and not for rocky users, this one is so slow if you compare it
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Domenika11,
Thank you for taking the time out of your day to give us your intake on this TV, your opinion is valued. We appreciate the feedback that you provided and will take your opinion into consideration. If you have any questions at all, please contact us.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Would be a great tv, if the sound worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just pulled it out of the box, plugged it in, and went through the setup. Clicked on the first show, and nothing. Not a single sound. Turned it off, turned it back on. Nothing. Checked the cord, went through the settings, said a prayer, and then some curse words. Turned it off and on again. Nada. So frustrating.
No, I would not recommend this to a friend4 days of placing multiple orders for tv’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is very hard to use. Takes a while just to change channel. Should have returned item but did not want to burn more gas than I had already. I bought a new tv so that should tell you how happy I was with purchase. Gave tv to my granddaughter my daughter brought it back the next day
No, I would not recommend this to a friend