Customer Ratings & Reviews
- Model:
- NS-RFD26SS9
- SKU:
- 6168626
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 26.6 Cu. Ft. French Door Refrigerator for its spaciousness, price, and storage space. It is described as roomy, stylish, and a great value. However, some customers have concerns about the ice maker's durability, fingerprint smudges, potential defects, reliability issues, and short lifespan.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge and 3 days later had troubles with the ice maker. Would not make ice only filled the ice container with water. Inside panel would get hot too. Which is a sigh of poor insulation. Do not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Jjjj.
I apologize about your experience with your French door Refrigerator. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
- Cons mentioned:Defective
Got a lemon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge never worked from the second it came into our house. Had to buy another brand. BestBuy did a good job giving us credit to put towards another option
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 26.6 Cu. Ft. French Door Refrigerator! We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers constantly get stuck or fall out of placement
No, I would not recommend this to a friendFridge breaks down.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, we loved this fridge. Amazing layout, so much space. Then, a few weeks after the one year warranty ran out, the fridge began to die. The lights quit working. The alarm that indicated the doors had been open too long stopped working. No matter what we did, the door prop alarm would not work any more. We even had a Best Buy tech come out. He could not figure it out. Then Best Buy stopped making the water filter. We had to buy knock off water filters from Amazon, in order to have ice and filtered water from our fridge. After a month or so, our fridge began to leak water. All over our floor, ruining the wood-treated panels. They all swelled and got ruined.
No, I would not recommend this to a friendHorrible purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is is second new insignia product that I’ve bought within 6 months and they are both lemons. I’ve had the fridge just shy of 3 months and the freezer already went out and the fridge portion is going out also. Please invest a little more and buy Samsung! Insignia is pure trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mari,
Thank you for taking the time to review this fridge, I understand that this issue that you are having can be very frustrating, no one likes for there fridge to stop working within three months. This issue is very rare but I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Not impressed with this refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are not as adjustable as you would think. Very disappointing in trying to make things fit properly. Good freezer capacity. Overall I would not buy this again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Holly, Thank you for taking the time to leave a review of the french refrigerator. The shelf can be readjusted but since the hooks take up 2 spaces on the rails, this can make it a little difficult. We will add your feed back as a future reference regarding the shelf. Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Defective Cooling System
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator on November 3, 2019, about a month and a half ago I had to throw a lot of dairy and fresh vegetables/fruit into the trash costing my family around $ 200.00. I had set the refrigerator's temperature at 35 F, since then, but come to find out after I had placed a calibrated thermometer that the internal temperature was registering 50 F. This review is just for your information, thank you,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for letting us know about the situation you are experiencing with your unit. This does not seem like normal behavior, so I will like to suggest to get in touch with us at the link below so we can help you troubleshoot the fridge and review what options we can provide you as we know how important the unit is for you.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Meh, it’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was delivered and didn’t get cold. Best Buy did make it right and delivered a second one and it seems to work. Overall it’s an OK fridge for our garage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JWhite,
Thank you for taking the time to review our Insignia™ - 26.6 Cu. Ft. French Door Refrigerator - Stainless steel. I understand that on the first delivery the product that you received did not get cold and that can be discouraging. We are also glad that the second delivery seems to work. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
It’s okk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as cold as I would like it. Even on the lowest setting.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Really Nice Fridge but,,,,,
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker went out on this 2x on ours and we only had it for 3 months...... Now we can't find anything in stock !!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the French door refrigerator. I am sorry to read that the ice maker is no longer working. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Defective
water never worked and wasn't able to repair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return and pay another 250.00 more spend, several trips to house, and never was able to repair
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read that you are having some issues with the refrigerator. Please get in contact with us to check further to the situation that you are presenting. -Grace Insignia Support
https://www.insigniaproducts.com/contact-us
Freezer seal didn't work, twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the fridge itself was amazing. Great space, however, the seal on freezer wouldn't seal. After a technician came and replaced it, it worked for a few weeks, then the seal stopped working again leaving my freezer useless. If the seal worked, it would be the perfect refrigerator. But it doesn't and it is being returned for something else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks for taking time of your day to leave a review about your refrigerator. We are sorry to read about the bad experience you had with your refrigerator and remember that we are always here to help you at any time you need and you can contact us by clicking the link below.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are now on our 4th repair call within 2 years. It is incredibly difficult to get the needed parts and we actually ended up being told to return the first one we had for a new one because they couldn't fix it. Now this 2nd one is on its 2nd repair. It's also impossible to get replacement filters for the water line. I generally don't mind Insignia products, but this one is not worth the hassle. Wish we hadn't bought it.
No, I would not recommend this to a friendPIECE OF JUNK - DON’T BUY
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge died on me after 18months spoiling $500 worth of food out of the blue. 6 months out of warranty. Since I didn’t buy the extended warranty, Best Buy and Insiginia wouldn’t repair it, told me to get a local company to repair. Called a half dozen local Appliance repair places and they don’t me they don’t service Insignia brand stuff. Lemon of a fridge and a lemon of a company. DONT BUY THIS FRIDGE. Piece of junk
No, I would not recommend this to a friend- Cons mentioned:Defective
crap refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had refrigerator six days started not working right eight day stop working at all got my money back
No, I would not recommend this to a friend DO NOT BUY FROM NEW BRANDS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is amazing until it stopped working. Insignia es a brand from Best Buy. Apparently they don’t have replacement parts for this refrigerator so it’s imposible to fix it! I all ready spent 3 weeks waiting for this people to help but they just sent me from one person to other asking for what I all ready did! DO NOT BUY NEW BRANDS, they don’t know how to respond when it breaks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our French Door Refrigerator. I am sorry to read you are having issues to get this unit repaired working properly. I understand this is not what you expected from this product.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Defective
Defective unit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went defective within weeks of purchase. Replaced with LG Refrigerator / Freezer.
No, I would not recommend this to a friend The doors are difficult to handle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l do not recommend this product. The freezer can not hold much.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
Thank you for taking the time to review our 26.6 Cu. Ft. Refrigerator. We appreciate any feedback received, good or bad, as all comments help us to better our products in the future. Please feel free to get in touch with us at: 877-467-4289 for any help you may need with your unit.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep breaking down . This is the second time it has stop working
No, I would not recommend this to a friend Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible! I purchase this fridge 15 months ago and it has stopped working already for the 2nd time. giving codes for the thermostat. we lost all of our food AGAIN. Needless to say the warranty is only a 1 year.
No, I would not recommend this to a friend