Customer Ratings & Reviews

Big dent on the door, Best Buy is sending a new one. No problems with Best Buy.

This is constantly beeping with an error code. Now it’s discontinued….

Very disappointed last 8 months and no longer worksd

We purchased this wine fridge to have a matching pair in my husband's wine room. In just two days of being plugged in, we started smelling something electrical -- and when I went to pull out a bottle, it was room temperature -- the smell was coming from the fridge. We immediately turned it off and will be returning it. Note: This was an "open box" item....red flag...I'll never buy "open box" again.

Not sure what happened but the temperature settings is now stuck at 50 and cant change it back

Purchased on line and picked up at Sherman Oaks, and hauled it home. Very soon after opening the box it became obvious that this was a customer return as it was missing parts, as well as the instruction manual. Called the store and manager told us that they never sell a defective product and did not want to take it back! Finally decided to replace it with a brand new unit which worked fine

Received severely damaged ...no compensation for damaged product and can't reach anyone due to COVID stuff

Has major sweating issues. Is ruining my labels. LED display also does not work. Would return it in an instant if I could. Do not buy.

Fridge came busted and best buy wont replace the door

This cooler does not seem to have any humidity control. My wine bottles started to get covered with mold, so I put in a humidity sensor and the humidity would get up to 90%.

Temperature stayed at 50 degrees and wouldn't change. Best Buy sent me another and the same occurred, with three dents on three sides of wine cooler. Terrible product and worse customer service from Best Buy

1st came damaged, returned it..ordered it again, came damage, again.. ordered it last time and guess what it came damaged again. Try upping your quality control because obviously what you have going isn’t working!!

We purchased one.The board to change temps. did not work. called Insignia support. we were transferred to Best Buy support. They determined it was fault and replaced with a new one. Again same problem. We are returning it again. Poor Quality control from Insignia. We will pick another brand.

Controls did not work well. Unit would not maintain constant temperature. Continuously fluctuated over 15° - controls were not consistent with actual temperature. Returned item for refund.

For about 4 days it was a jewel, then we noticed the unit was awfully silent. We thought it was normal until we placed a thermometer overnight and the temp reading was 66 when it should have been 45. What a disappointment.

Immediately after purchase it started making a buzzing noise that rook me an entire day to figure out where it was coming from in the apartment. After googling it appeared to be a faulty coil.

I had shipped to the house since the size and weight. It came with the door hinge broke and cooler dented. Could not even open the door. Had to load in my suv and carry back to store. And now the store is out of stock. Very disappointing.

Worked fine for 5 months no issue. Now displays and E4 error on the front and beeps all day, customer support has been contacted and will update pending results.

Arrived with a dent on the side but the main issue is how loud it is. I can hear this fridge on the third floor of my home and I have it on the second. So annoying that I may be forced to return it.

I’d give zero if possible. Using two temp probes not only was setting off by 8 degrees the top and bottom had +6 degree Temp diff. That should not happen in such a small unit.