Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Clearance
$799.99
Save $1,700
Comp. Value: $2,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1680 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,680 reviews
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Excellent massage chair

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair was one my best purchase of the year. It is amazing. I used to have a Sharper image massage chair that I gave to my parents about 7 years ago. I thought it’s time for me to get another one for me and this one exceeded my expectations. On a day where I’m very tired, this chair relaxes me and puts me to sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Excellent massage chair

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw it during sale and I grabbed the opportunity! I didn’t regret buying it. My spouse and I loved it..not just helps ur back but also relaxes your body. Wife loved the foot roller and how it reclines. Husband drives a lot for work and it helps his back really good. We had only it 3 days and so far we’re satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Very Satisfied Customer

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing chair! Glad we got this on sale because we are in love with it

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are thrilled to hear that you are in love with the chair and that you were able to get it on sale. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    I'm all shook up !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on sale , this is a luxury liner , a dream come true, a chair you want to wear ! It has all the tools you need to obtain a awesome massage right in you're own home ! It massages from your head too you're toes , program what body parts you want it to do ! Best Buy / Best Chair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended investment for Self-Relaxation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attention workers who are standing all the time, working hard, or busy with the jobs or tasks, this is for you. This would be a Best Buy to treat yourself for ultimate relaxation. This is a one-time investment that you would not regret. Easy to use with power on, adjust your seat level, make your choice Comfort, Relax, Energize, Waist & Buttocks, Neck & Shoulder or Full Body. Or choose another mode setting Fixed position. The initial time setting is 20 minutes and a maximum of 30 minutes per session. Turn on your headphones listen to soothing soft music and you are in Cloud 9. For further mechanical details read the user manual for guidance.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Insignia 2D Zero Gravity Massage Chair - Good Deal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the massage chair at $999.99 at the Black Friday sale for half off the normal retail price. I got together with my other 2 brothers and pooled the money to buy it as a Christmas Gift to our parents. They absolutely loved it. Pretty good deal!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good massage chair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the custom option mostly to target certain areas as i am 5 ft 11 in and feel that preset options dont pay much attention to neck. Would be nice to eliminate the loud beep with every button press (which I push about 50 times while customizing massage to areas i need during 20 minute session). Considering opening remote and removing speaker. The air bags on the calfs and forearms are just ok but the foot airbags and rollers are amazing. I think the overall power of main massage track is adequate. No prior massage chair experience but at $1000 i think this chair provides its value (spouse and i use about 2-3 times per week). Only had for 1 month though, so not sure of durability. Once unpackaged, was able to tightly squeeze through 29.5 in door with a only a little scuff on the sides. Be sure to remove any metal on the door frame that could cut the faux leather

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% recommended.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like about the chair is the footrest doesn’t go down when the programmed massage is done. You have to press and hold the power button, but that is in the instructions, so I can’t complain too much. We absolutely love having this to supplement our in person massages. It is pretty heavy, and obviously bulky, but we managed to get it up a set of U-shaped stairs. Might be worth hiring a couple of movers for this if you have any health issues.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best deal, great massage chair.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massage chair was delivered in good condition, but bestbuy agents didn't assist in the installing it. The complete box didn't fit in the door, so there was not other option but to leave it in garage. Later I had to do it by myself. Product was worth the deal, but disappointed with bestbuy delivery service.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Chair

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got all the features needed. Can’t get better than this for the value

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      It sounds like the Insignia™ 2D Zero Gravity Full Body Massage Chair is a fantastic addition to your home, AhmedF! With all the features it offers and its great value, it seems like a perfect choice for relaxation and comfort.

      If you have any questions about using the chair or need tips on getting the most out of its features, feel free to ask. Enjoy your massages! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent Chair

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Easy to use. Has wheels so can be moved fairly easily if needed. Pretty big and ugly so you need to have a large enough area to tuck it into. After a few months no issues yet, still works like day 1. I would recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Restful afternoon

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this massage chair, very restful after use of it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Insignia Massage Chair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting a massage chair like this for years. So I finally made the purchase. Great chair, Great price, Best Buy ever. I truly love it!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Beautiful Masterpiece

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing masterpiece! This massage chair changed my life. Thank you for this life changing experience. Best Buy always provides the best in all they sell to their customers.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best massage chair!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. We pretty much use it every day. We got it on sale too.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi ShielaB,

      Thank you for your fantastic review! We're thrilled to hear that you love the Insignia™ 2D Zero Gravity Full Body Massage Chair and that you're using it every day. It's great to know that you were able to get it on sale too!

      If you have any further questions or need assistance, please feel free to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great pressure. Good deep tissue massage. Husband uses it every day. Bought over 2 years ago and still works as it is brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great massage chair

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for a gift and have had it for a few weeks. It was on sale when my dad bough it. I would recommend at the discount price. I use the reset button and I have a setting that I really enjoy. It does a great job but I probably still go to a massage place to get my feet done.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great chair

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is the 2nd chair that I bought because of the well built and the price is amazing. If anyone who are looking for a affordable massage chair, this is the one I am highly recommended. When you placed an order, they will ship and bring inside the place you want to put. The delivery was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Nice after work break

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this chair. The only thing that would make me change my opinion is if it were to break. This chair is every bit as nice as the $5000.00 chairs I have seen. I bought this for $1000.00 and I don’t regret it at all.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the full body massage chair. I am very glad to know that you are enjoying the unit. Kindly contact us if you have any questions or concerns.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    life changer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this massage chair so much, i always wanted one my whole life and I finally got this one on sale during black friday

    I would recommend this to a friend