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Customer Ratings & Reviews

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$799.99
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Customer reviews

Rating 4.5 out of 5 stars with 1681 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,681 reviews
  • Pros mentioned:
    Zero gravity

    Rated 5 out of 5 stars

    Great investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great massage chair. It has different features and settings to customize your own massage experience. The zero gravity makes you feel relax.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Massage Chair

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a solidly great massaging chair. Probably can be compared to the ones that are over 5k-6k chairs..

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for your fantastic review! We're happy to hear that you're enjoying your Insignia™ 2D Zero Gravity Full Body Massage Chair. It's great to know that you find it comparable to higher-end options. If you have any specific features or any feedback to share, we’d love to hear more. Your satisfaction is our priority! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Good massage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good chair especially to get those tight knots. Been using every other day when i get out of work

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      It's great to hear that you're enjoying your massage chair! Regular use can really help with relaxation and relieving tension in the body. Keep enjoying those massages after work!- James | Insignia Support |
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good chair, once you get use to it,and all the settings you will like,takes a little bit, but will happen. Got on sale for 900.could not pass up.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great value, using it everyday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with mine for the value, can't control the foot roller/air bag pressure as much as I'd like but for the price, very relaxing and great massage. Got delivered early too, Best buy brought to master bedroom 2nd level, easy to unpack myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very affordable massage chair that works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this chair on sale not expecting too much. I must say the back and hip massage works great This SL track massage chair has excellent features. Only two features are missing from this chair that are found on much more expensive chairs: Leg Stretching and Bluetooth speakers

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great Chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have ever made. Was worried for a bit. Had it for a full month and love it. The whole family uses this chair. It does a great job or relaxing the muscles. Only con is i wish the remote had a preset to get it back to upright so i could quickly get up when done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this since Xmas 2024 (Now 06-11-2025) and we love it! Even our kids use this machine for some relaxation

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for sharing your positive experience! We’re delighted to hear that you and your family are enjoying our product. Your feedback truly brightens our day! If you have any more thoughts or suggestions, feel free to share them with us. - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    LOVE IT.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent massage chair, I love it. I don't have to run to the massage shop any longer. I am very happy with my chair I use it every day. Is the best investment for myself that I ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than I expected.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy this as a surprise gift for my wife fearing she may not like it. She loves it! One of my best gifts thus far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great massage chair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great chair for the price. Got it at $500 less than listed price. It hits all the sore spots. Has 6 program functions but also has the option to focus on a specific area. The timer is set to 20 minutes by default but has the option to extend. Just hope it lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time delivery and easy set up and performs as expecred!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Relax your wife

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someday I found a Independence day deal from Best Buy. And I was also looking for my wife bday present, so I ordered it. My wife was satisfied 100% on this massage chair, that's what she really want to have. I am so happy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Massaging time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent chair at great price. The built-in programs works extremely well. The chair is a bit difficult to move from one spot to another so decide where you want it in advance. Bear in mind that this is a massaging chair so not relaxing as a recliner. Great buy at best buy/

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing massage chair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this massage chair open box from magnolia was lucky enough where I was able to try it before I bought it! It was impressive and the wife loves it. I wish they sold an extended warranty for this specific chair!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanksgiving present!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair was everything I had hoped it would be. Obtained it on sale which meant a lot. After a series of mishaps in purchasing and delivering, finally got char day before Thanksgiving. A big thank you to the Staten Island Store manager Louis for all his help

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect massage chair!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first massage chair I bought for my parents and they totally love it! It was affordable for our family because Bestbuy had it on-sale. Thank you so much Bestbuy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great chair, great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was good. The chair is great. We love it. Got a great deal on it as well. There are better chairs out there but they’re way more expensive. My gals don’t like the foot rollers. I don’t mind them. We wish there was more pressure in the arms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great chair for the price. I wanted a 3D chair because i wanted to be able to control the intensity of the rollers and not just the air pressure but I settled for this. I was worried the roller intensity would not be strong enough but I took a chance on this chair and I was not let down. This chair is strong, it almost hurts at times but it’s a good hurt. I’ve had it a couple months and so far the only “problem” I’ve had is just having to reset it in the back because it wouldn’t power on but not a big deal to me. It would be nice to be able to control the legs recliner part separate of the back recliner but I knew I couldn’t before I bought it so I can’t knock it for that. You can pinpoint any part of your back with different massage styles and adjust the width to get the right spot. I don’t know what else to say. Quick, free delivery and they brought it up my stairs. I Can always trust buying from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and free delivery and set up this was a great purchase and works wonders on back pain. I could sit in it for hours if the room I had it in had a TV.

    I would recommend this to a friend