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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1681 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,681 reviews
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best massage chair I have ever used. The easy operating system; as well as the variety of mode selection is second to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect massage chair for the entire family

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect chair for my entire family. From 5foot me to my 6’3” husband, it works for everyone!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We’re delighted to hear that the chair is perfect for your entire family. It’s wonderful to know that it works well for both you and your 6’3" husband. If you have any other thoughts or suggestions, we’d love to hear them!

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome! Great first massage chair!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice & comfort! Love the full recline setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest investment I ever made i for the black Friday deal. I honestly don't think it's worth full price just bc you can't really control the pressure of the shiatsu balls and the calf is just pressure wish it had the shiatsu balls aswell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great investment. Very versatile. I am 6'1" and 280lbs and still works awesome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Horribly painful

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a medieval torture device, at least for my six foot tall and wide width (2X.) I tried a couple of times a week for a month hoping to get used to it, but it left my tailbone area sore every single time and pinched my lower back repeatedly. I also had to slouch to get the shoulder massage to fit properly. I haven’t used it in months. Even at half price deal-of-the-day, DON’T DO IT!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome Massage Chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome chair, great value, deal of the day purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds every expectation. A great value. Fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great massage chair if you buy it on sale

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthy $1,000 investment on sale. This chair goes on sale all the time so don’t pay more than that. My office has a much more expensive brand and this one is almost on par. I use it daily to help with my neck and back pain.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent massage chair Very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best massage chair ever!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently using it while writing this review! Has so many different modes and even heat option. My whole family uses it to relax.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend this chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good chair, it is a little short on the neck massage as most people say, but we've used it for 2 months now and it works great, it does have an adjustment for the neck height, just so some know. But its still a great massage chair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool chair

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair has been very nice and the delivery guys installed it which was awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for tall people pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm 6'5 wide bodied 270lb for reference and it works pretty good for me! It struggles to get to my neck unless I slouch some and have my legs either out or knees bent(calves out slightly) but still a great chair and I was satisfied that I fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciate the different settings and the pressure is amazing!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi TaraJ,

      Thank you for your fantastic review! We're thrilled to hear that you appreciate the different settings and the amazing pressure of our Insignia™ 2D Zero Gravity Full Body Massage Chair. Your satisfaction is our top priority, and it's great to know our product is meeting your expectations.

      If you have any further feedback or need assistance, please don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Mr. And mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good value for the money. But you can only use the 20 minutes massage. It does not give you options for feet or shoulder separately. Which i like.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Airbags

    Rated 3 out of 5 stars

    Good Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not suited for broad shouldered persons. Airbags stopped working after 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 3 out of 5 stars

    Good chair to buy for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good chair. The only thing is the hand part of the massage is okay not really does much. The back and foot massage is really good. It's worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifechanging

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated buying this chair until it came up as sale of the day for 50% off. I would have been happy to pay full price after using it. I've had lower back problems for almost 20 years and this is by far the best relief I've ever felt. Takes a little getting used to but simply amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality in Good Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Massager at a good price. Previously I bought the brown one which is as good as this one however the brown has a harder roller and this black massager is a bit softer. For grandparents, Black Massager is more suitable. Both have great quality.

    I would recommend this to a friend