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Customer Ratings & Reviews

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$799.99
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The comparable value is $2,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1681 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,681 reviews
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast shipment. delivery guys were professional. verry pleased with the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome chair well worth the money full body experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made. Massage settings are easy to operate and work very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for price. It's cheap so can't complain about quality. It works great but not for small size.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does it job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know how to feel about this massager, it’s functioning well but after couple of months we heard like weird noises from the foot part, but overall it does it job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend was mad I bought it until she sat in it. I use this chair every day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a repairable product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little over a year after I purchased the massage chair, the air pump went out. Best Buy did not have a replacement part. I was told that Best Buy did not have any information about what type of air pump to buy for replacement, or where I could get one to replace the broken one. The Best Buy representative said, "our Insignia massage chair is not a repairable product." I am disappointed in the response. Best Buy should have a way of allowing its customers to order parts through Best Buy, or at least directing its customers to a source for replacement parts. By the way, I inspected the air pump and it appears that the bearings went out. It is doubly disappointing to me that a one dollar cheap part disabled a two thousand dollar machine with no practical way to repair it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We appreciate you taking the time to share your experience with the Insignia 2D Zero Gravity Full Body Massage Chair. We're sorry to hear that the air pump went out after a year and that our store was unable to assist with replacement parts. We understand your frustration and will pass along your feedback to our team, as we strive to provide better support for our customers and consider ways to improve our parts availability and repair options. Jeth | Insignia Support.  https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Save your aching back!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this chair, back never felt better! Do your back a favor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Message chair for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product I use daily, well built and is like a dream to be in after a stressful day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chair for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a great massage chair. It covers your whole body including your arms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heaven sent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome chair to relax in. I no longer go see a masseuse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and Relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazingly! No assembly needed out of the box, just plug in and go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described so far. Just hoping it doesn't break down.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too rough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chair is ok. It hurts the feet and can get too rough on the back. My gf liked it but I couldn't justify paying 1.3k on something that hurts me. The chair also doesn't automatically go back to sitting position even done

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great massager! Works great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice massager. Works well and very sturdy. Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Got it on sale, we use it daily. its helped my back immensely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best message

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my chair. Very stiff in morning, my chair is my best friend! Very relaxing at night.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    relax

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great,no issues easy set up works th body over

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best of massage chair vs the price range. We are going to love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it does a good job very satisfied must but

    I would recommend this to a friend