Customer Ratings & Reviews
- Model:
- NS-MGC300BK1
- SKU:
- 6405497
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.
This summary was generated by AI based on customer reviews.
Massage chair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed by the range of intensity offered by this chair In using the modes of massage I found the intensity to high for my comfort I wish I had the chance to test the chair at a store I also am disappointed in the return process The company that came to pick up the unit refused to take the packing materials I definately consider this with purchasing other large items
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that our 2D Zero Gravity Full Body Massage Chair didn't meet your expectations. We understand that the intensity of the massage was too high for your comfort, and we appreciate your feedback. We also apologize for the inconvenience you experienced with the return process, and we're sorry that our pickup team did not take the packing materials as expected. We'll take your comments into consideration to improve our product and services. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Broken after 1 year and 2 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 1 year and 2 months. Arm and leg air compressor stop working.
No, I would not recommend this to a friendChair works for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chair massager is great! Only comment is it gets "warm" because of the design of the chair. Needed to get a fan to have the air move around
I would recommend this to a friendManufacturing issued problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks my chair stop working n gave me code manufacture issued , so contacted insignia and report issued n they said they call back 3 to 5 days 3 week later call back n they said my claim was close .. didn’t give me reason or explanation. Representative escalated my claim supervisor n never got call now last option going Best Buy see if they could help .. DONT BUY THE CHAIR
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FelixManzueta!
Thank you for sharing your thoughts on our Massage Chair, we're very sorry to read you had this experience, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and help you address this situation:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great chair for the price but I wish the directions were a lot easier for saving the settings that you prefer
I would recommend this to a friendIf I could give negative stars, I would
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this chair little over a year ago and the air tanks have stopped working and the foot massager makes an awful racket. If you're looking for something that will last longer than your payments for it, look elsewhere!!!!!! You will be left extremely disappointed with this chair!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your experience with the chair. We understand how disappointing it can be when a product doesn't meet expectations. Your comments are important to us, and we'll use them to improve our products and services.
- Carl | Insignia Products
Insignia - 20 zero gravity full body massage chair
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this massage chair and delivered on 12/2022 and (10months later) the air pressure stop working on 10/23 and got a new replacement massage chair on 11/2023 per the warranty and on 3/2024 (4months later) the foot roller stop working and per insignia customer service they only honor the 1 year warranty on the original purchased date which is 12/22 meaning the new replacement has only 1 month warranty (expired on 12/23). Now I have a massage chair with the foot roller broken.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've experienced with your massage chair. It's frustrating when products don't meet expectations, especially when it comes to essential features like air pressure and foot rollers. While the warranty situation is indeed disappointing, we understand your concerns. If you haven't already, it might be worth reaching out to customer service again to see if there are any additional options available. Sometimes, companies can offer goodwill gestures or alternative solutions to assist customers in situations like yours. We hope you're able to find a satisfactory resolution soon. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality over absolutely nothing premium about it other than the price tag when I tried returning it online they won't come to pick up and i have to bring it to the store which is not possible and inconvienence so now i have an unhappy chair
No, I would not recommend this to a friendSimple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is too simple so not comfotable to use it and do not have lots functions to use it
No, I would not recommend this to a friendFull Body Massage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The full body massage is being used but we are debating if it is to aggressive for our liking. Still on the fence about returning.
No, I would not recommend this to a friendit was alright until...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was okay at first but then suddenly the air pressure stopped working completely... we don't know why that has happened but it is still a pretty good massage chair if it weren't for the air pressure to stop working randomly
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Does good right fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deal of the day $999 is worth it. That’s the only way it is though.
I would recommend this to a friendDO NOT PURCHASE BESTBUY PRODUCTS!!! Zero star!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY BESTBUY PRODUCTS!!! GOT THIS MASSAGE CHAIR AND AS SOON AS THE 1 YEAR WARRANTY ENDED, IT HAD ISSUES WHERE THE FOOT MASSAGE MADE LOUD SOUND. THEN BODY MASSAGE DID THE SAME AND EVENTUALLY STOPPED FUNCTIONING! CALLED BESTBUY TO INQUIRE ABOUT REPAIRS/SERVICES AND I WAS DENIED OF SERVICE BECAUSE IT'S PAST THE WARRANTY DATE! NEVER BUYING AT BESTBUY AGAIN!!! IT ONLY WORKS WHILE IT HAS THAT 1 YEAR COVERAGE THEN AFTER THE WARRANTY, IT WILL START ACTING UP AND YOU'LL BE TOLD THERE IS NOTHING THEY CAN DO ABOUT IT!!! SCAM!
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote replacement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If u damage your remote control, there’s no replacement part. Talk to insignia, there’s none
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 2D Zero Gravity Full Body Massage Chair. We appreciate you taking the time to share your experience and understand your concerns about the remote control. Your insights are valuable to us, and we are committed to continually improving our products to enhance customer satisfaction. Please don’t hesitate to reach out if there are any other thoughts you'd like to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Needs repair after only a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working just fine and now I need to calm for repairs so I’m not happy at all.
No, I would not recommend this to a friend5th chair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought didn’t work then returned, had to re purchase and also didn’t work
I would recommend this to a friend- Cons mentioned:Warranty
Rockaby baby
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was returned after reading all the negative reviews on how long it last. The warranty is only good for a couple years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
It is important for us to hear your feedback about this product, we always consider our customer's feedback so we can continue to create and reliable massage chair. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Massage quality
Too Harsh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for ! It’s too harsh on your back especially when your in the zero gravity position. Spend more and get one that gives a betrer massage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ Full Body Massage Chair. We appreciate your feedback and are sorry to hear about the discomfort you've experienced. Your comments are valuable to us, and we are committed to improving our products and services. Please know that we are here to assist you and ensure you have a positive experience with our brand. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
- Cons mentioned:Remote control
Not a good chair.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chair stop working. Remote control didn’t work anymore and the chair is useless without it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2D Zero Gravity Full Body Massage Chair! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Broken, defective, never worked, beware Total Tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This very poorly made item arrived defective. Good thing we bought Total Tech, right? Not so much. Took a guy weeks to get here, and he had no idea what to do with it. I continuously/councidentally keep getting dropped froma the call or chat, but hey, they have a 95% effective rate— isn’t that something. Steer clear of Insignia AND Total Tech.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MonicaK,
Thank you for the review. I do apologize if the product did not last. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee