Customer Ratings & Reviews
- Model:
- NS-MGC300BK1
- SKU:
- 6405497
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Massage quality, PriceCons mentioned:Size
Best Value in entry-level SL track massage chairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 2D Massage Chair (NS-MGC300BK1) is made by iRest, the same as the “iRest A303 SL Track”, with the following differences: The Insignia only comes in black. Does not have the waist airbags. Does not have Bluetooth speakers. Does not have the blue LED lights on the outside. It does not have the quick-access armrest mounted buttons (only duplicates a few remote buttons). It does add a user preset memory, which the A303 does not have. The best price, on-sale, is $900. The best on-sale price on the A303 is about $1350. I have both chairs, they massage very well, with a strong intensity. If too intense, add a folded towel or blanket between you and the chair. Lots of adjustments you can make. These two chair models are the best-values out there for an entry-level SL track chair. The SL track means that the massage mechanism curves behind your glutes (it goes below your lower back). I have had the iRest branded chair for over a year, use it very often, no problems. The Insignia I only have for a few weeks so far. It would be nice to have illuminated remote buttons. Probably too small for you if you are much taller than 6Ft, or a “real big” person……
No, I would not recommend this to a friend Now I know why it was on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable design. Once you’re in it, it’s very hard to move in. Also awkward to get in and out of. Would be nice if it just had a pulsating option also
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your feedback on the Insignia 2D Zero Gravity Full Body Massage Chair. Sorry to hear that the design is uncomfortable for you, making it difficult to move in and out of the chair. We understand how important it is to have a comfortable and accessible massage experience. We'll take your suggestion for a pulsating option into consideration as we continue to develop new features and improvements for our massage chairs. Thank you for sharing your thoughts, and we hope to have the opportunity to improve our product to better meet your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Bad Product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very dissatisfied with the NON-OPERATIONAL chair. ALSO, delivery was not complete because it should have been completely powered up and operational before they left Much to be desired from poor response from uninformed GEEK SQUAD staff. Returned for refund.
No, I would not recommend this to a friendWas great, but broke after the warranty ends
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and 1 month, it stops working now. Broke just right after the warranty end…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing experience with your Insignia™ 2D Zero Gravity Full Body Massage Chair. It's unacceptable that the product stopped working just after the warranty ended, leaving you without the expected comfort and relaxation it was designed to provide. We understand that this must be frustrating and inconvenient for you. We take full responsibility for the issue and would like to offer a solution to make it right. We value your feedback and will use it to improve our products' reliability and customer satisfaction. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-115-can-beverage-cooler-stainless-steel/6191309.p?skuId=6191309
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too narrow. Intensity settings too high. Tried it for a week. My son who has broad shoulders couldn’t fit in it. I barely could.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the product did not meet your expectations in terms of size and intensity settings. Ensuring comfort and suitability for a wide range of users is important to us, and we apologize for any inconvenience this has caused you and your son. Your feedback is valuable, and we'll use it to review and improve the design and functionality of our products in the future. If you require assistance with finding a more suitable alternative or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Not worth the headaches
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 4 months ago and it already broker. Been getting run around about the manufacturers warranty, best buy telling me to call insignia, insignia telling me to speak with best buy. Filed AG complaint and disputed with Paypal since can't get anywhere. Air function broke, and the rest is struggling. I am under weight limit and height limit and even so, it really didn't hit shoulders/top of back well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Boy576,
Thanks for taking the time and effort to leave a review with our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s terrible, cant control the intensity, book just says to use blankets to suppress… ok, tried that…. But even still, you pick any of the 6 preprogrammed massages and they all do the EXACT same thing….pick full body you get full body, pick neck and shoulders you get full body, pick waist and buttocks you get full body…. Etc… serioulsly disappointed….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Millebb12,
Thanks for taking the time and effort to leave a review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - brown with silver trim. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Air fails very soon and no repair available. Insignia will ask you all BestBuy and BestBuy will ask you to call Insignia.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered with the product and the difficulty in getting support. We understand how frustrating it can be when expectations aren’t met, and we appreciate you bringing this to our attention. Your feedback is important and will be shared with the appropriate teams to help improve our service and support processes. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT.
Keith | Insignia Support
too hard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too hard on my wife back and hard to get out of chair
I would recommend this to a friendBreaks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its less than 2 years old and parts are failing. There is not an easy way to get it repaired. Best buy does not help. I would not recommend purchasing without some sort of protection plan which was not an option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're very sorry to hear that parts are failing on your product after less than two years and that you've had difficulty getting it repaired.
We understand how frustrating it can be when a product doesn't last as expected and when support options are limited. Your feedback is important to us, and we'll make sure to pass it along to our team for further review.
If there's anything else we can do to assist you or if you have any additional feedback, please let us know. We value your business and want to ensure you have the best possible experience with our products.
Thank you again for your honest review. - Carl | Insignia Products
Damaged product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having issues with the air pressure setting on my machine. Some of the air bags don’t get air, I’m disappointed with my purchase because I can’t return it back to the store since the item is to big to fit in my car to return back to Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brian,
We suggest using the Comfort function to do self-check. In this function, all the airbags work. Therefore, if an airbag doesn't work, please visit https://www.insigniaproducts.com/email-us for product support.
Do not buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a replacement piece for this chair, and it's impossible to buy. Called everyone and even the warehouse. They made me wait 6 month for back order status, and then they auto canceled on me. What a joke insignia is. Stay away.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Disgruntled81, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly.- Carl | Insignia Products
Dont buy it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 4 months. Customer service promise to refund fornthey cannot fix it. But i received store credit which i didnt ask. When we called cuatomer service, associates feom india and Phillipines lies every time and even hang up the phone purposely and dont call back. They need to do something with their customer service. Worst experience ever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Greg,
We are very sorry to read that the massage chair broke after four months, and I sincerely apologize for the inconvenience that this has caused you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
THE PRODUCT IS DISASSEMBLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE PRODUCT IS DISASSEMBLED INTERNALLY AFTER THREE WEEKS, ONE OF THE MASSAGING ROLLERS IS UNSCREWED. MAKES A LOT OF NOISE WHEN USING
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're shocked and disappointed to hear that your Insignia 2D Zero Gravity Full Body Massage Chair is showing signs of internal disassembly and damage after just three weeks of use. Specifically, that one of the massaging rollers is unscrewed and making excessive noise when in use. We take pride in the quality and durability of our products, and this level of premature failure is unacceptable. We would like to offer a replacement or repair option to get you back to enjoying the benefits of your massage chair without further issues. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Wrong chair for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chair gives a very rough massage! It wasn't the chair I wanted. My body was hurting more after the massage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2D Zero Gravity Full Body Massage Chair! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Don’t trust Insignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchase massage chair stopped working. Contacted Insignia and was told it is under warranty so I was getting a replacement. I’ve been waiting for 2 months now for Insignia’s “back office” to approve the replacement. I’ve called multiple times and just keep getting told that it’s waiting approval from the “back office”.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello bruno,
We do apologize for what happened to your Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Don’t offer what you can’t ship
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried to buy this within minutes of it being offered and each time order places and then cancelled. Even walked into a store in Texas and I live 3000 miles away to order it in person. Salesman takes my card everything goes well and then two days later cancelled. Don’t offer items you can’t ship to Hawaii or Alaska unless you can provide them. Yet you provide a more expensive chair in the stores available.
No, I would not recommend this to a friendArms/legs stopped working, replacement broke too!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Do not buy. After a few months the arm and leg compression stops working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, TracyT, for sharing your experience. We regret to hear about the issue and appreciate your feedback. Your insights help us improve and provide better support. If you need further assistance, please contact us. Tine | Insignia Support
Massage chair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to ruff and foot part keeps falling apart and remote didn't do what you told it to do
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2D Zero Gravity Full Body Massage Chair! We understand you are experiencing issues with your unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Stay away from this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen yall been warned!this thing comes in broken,the arm air bags did not work.have to schedule return twice because they messed up the first inquiry.do not buy this,save your money and times.please do your self a favor.it is not best buy it is worst buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the full body massage chair. I am terribly sorry to read that the unit arrived damaged and you have had a difficult time returning it. Please contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us