Customer Ratings & Reviews

Delivered as advertised, sturdy construction, accurate measurements

Really i love it It improved my back pain Thank you for this item

I got this as the deal of the day. What a stesl. So worth it at 2500 but got it for 999. Tge whole family uses it on a daily basis. Would highly recommend.

This is a terrible chair. First one lasted 5 months, warranty had to replace it bc of the rollers not working. 14 months later, same issue & now it’s trash bc it’s out of warranty, this was a gift for my mom & in this short period of time, $ down the drain.

Awesome. Best in it's class at this price range in my opinion.

What great idea!! When it gos into 3D mode is the way to go

My “new” massage chair arrived on 11/11/21 at 1:35pm. When I opened it it had white streaks of dust like if someone tried to clean it before shipping it out. I connected it to power and nothing every happened. The device never turned on. I just took it back to Best Buy right after I received it. They don’t offer extended warranty and it’s their own product. That’s how they stand behind their own product. I read the reviews but still bought it anyways and man do I regret not listening.

Worst customer service deliverd at the wrong house then took a long time to set up then come to find out I over payed after I had to move this unit to the right address Do not buy this one it sucks unfortunately I didn’t have the chance to try it before I bought it called Best Buy several times then they wait for you to run out of time to return it

As soon as we started using the chair we seen issues. I would plug and unplug but problem still insisted. I contacted customer support and no one still haven’t called or came to fix the issue. Also I ordered tan but they sent black.

The kneading balls that go along your spine hurt. It's like it is sticking out too far. Then, after running a program it does not go back to a sitting position. It stops with you laying back. And a few other. things. It might all just be the program system? We have an appt with Geek Squad!!! Hopefully they can fix it or replace it as we really need this!

My wife and I decided to grab this massage chair because we really wanted something to help us unwind at home after long days, and honestly, we're pretty thrilled with it, so far it definitely lived up to what we were hoping for, especially considering the price, I think it's fantastic value, particularly if you catch it on sale like we did. We absolutely love the zero gravity position, it just takes the pressure off everything, and the massage itself gets pretty much everywhere, it's got a bunch of different settings to choose from, it feels really sturdy, and it came pretty much ready to go right out of the box. If I had to mention anything minor, maybe the foot rollers can be a bit intense or ticklish depending on your sensitivity, and like othe, it's definitely not small, so make sure you've got the room for it, but overall, it's been an amazing addition for us, super relaxing!

I really like this Insignia 2D Zero Gravity Massage Chair. It’s comfortable, easy to use, and provides a very relaxing full-body massage. The zero-gravity feature feels great after a long day, and the build quality is solid. Overall, a great purchase and worth the investment.

great chair, especially when considering the price; to get a chair with comparable features, one would normally have to pay double the price; it has shoulder, arm and leg/calf air bladders and rollers for the neck, shoulders, back and even goes all the way down making a 90 degree turn to massage underneath your butt; it has that zero gravity feature that puts you on your back and elevates the leg portion as if you are going to take off in a rocket; I was able to buy it when it was the 'Best Buy Deal of the Day' so instead of $2K, I was able to get it for half-off (only $1K)! combine that with free delivery (even to Hawaii!)- it became a must-buy for me; it does a good job of massaging my everywhere; the only part it doesn't massage is the thighs and hands but it massages just about everywhere else; I just hope that the product has long-term durability because even at this incredible price, it still is a major purchase; the only negative was that the delivery people did not unpack and set it up (as stated on the website); they did deliver the product inside my house but did not unpack and set the unit up (there's a lot of packing material I had to dispose of- which doesn't fit in my trash can); although the unit has wheels, it can be difficult for one person to move and position the chair where you want it in the room, but once you set it up, hopefully you don't have to move it again

I own a Human Touch chair and this is much better. The full body massage is pure beauty. It comes with a 3.5" LCD remote (corded). I was really impressed by that because the website doesn't show it for some reason. The chair has heat and does a body scan when you turn it own. I love the FREE IN-HOME DELIVERY! The chair feels premium (for a Best Buy Brand) and I can't tell the difference between this and a Human Touch brand. But hey Insignia is a trusted brand. The foot rest massage part extends to accommodate a taller person. All in all... I'm super excited. I just wish it came with a Geek Squad protection plan. The chair does have where you can removed the cushions for the neck and back for a more intense massage. The manual recommends using the cushions. In closing, the chair is slim in design and is easy to move with the attached wheels. I love, love, love the Zero Gravity massage. A Human Touch version would run you over $7k, this beauty is under $2k. Get it you won't be disappointed. The delivery was fast and the delivery guys were very nice. Got the product in and out in no time.

We love it! I’ve had this chair for a year now. It’s literally amazing. No problems thus far. It’s not overwhelmingly big, and it has a nice modern look that blends in with our family room. I bought it for my husband, but me and my 11 year old may love it more (because my husband travels for work.) The first time you use it, it seems a little rough (like a deep tissue massage), but trust me, your body gets used to it fast. I love that you can turn the sounds/ beeps off and adjust the setting for just about everything. My favorite part is the foot massager. It feels like I’m at the nail salon getting a foot massage. Get this chair! You won’t regret it.

WOW, This is a great buy. I purchased mine 1/2 price for Black Friday. I wasn't even in the market for a massage chair until I saw it on the Deals of the Day website and read the comments. The zero gravity and massage options will put you right to sleep (don't do that due to safety reasons). I cannot get over how cool it is to use in my own home, and how comfortable it is; Plush and padded for arms and legs and the massage of buttocks and neck is oh so sweet! I wanted Brown at first to match my furniture, but decided on Black because you just can't beat 1/2 price when color doesn't matter. ZERO REGRETS. It was delivered, unboxed, and placed in the prepared location by the Best Buy employees. They were courteous and respectful of my property and my safety as they wore their masks. This was an outstanding BEST Buy.

I got this black friday sale for $999 so I took the risk. I read the reviews and it’s mix, some says it works and some has issues. 2 years and 5 months in, still working okay. Maybe the only issue we have noticed or something different recently is the noise. We thought it was kind of quiet when it was new. But thankfully this is not something that bothers us, it’s something we can all tolerate. As far as the rollers, the heat, and all functions - we are probably lucky all still work past 2 year mark.

This is a really nice chair. I bought it on deal of the day sale price like most people and no regrets so far. My wife really enjoys all of the features and she goes through several massage cycles each day. I’m 6’5” and I can comfortably sit in the chair but the rollers don’t go as high up on my back and neck area due to my height. This doesn’t really take away from the experience for me, though. The heat option is nice. My Only criticism is that the initial operating instructions are not really clear. We figured out how to use the remote by trial and error.

Just wanted to get my mom something for her 70th birthday.. but wanted something worth while...and this massage chair fulfilled everything i asked for....i tried this chair in full body mode..and it was immensely relaxing and a way of distressing the body...except the rollers on the feet is too much... other than that this will be a great gift for many years... now i want to buy myself one...i highly recommended

Look guys, if you can snap this bad boy up for close to $1000 on sale, DO IT! Now I've only had this for the shortest of time but the quality, technology and firmness of massage makes this feel like a much higher dollar item. I really don't know how they manufacture them in China, ship them to the U.S and kick them out on sale for $1000-$1250 and still make enough money. Can't speak to the reliability yet and the 1 year warranty scares me, but for this price (the cost of 10-15 massages), I'll roll the dice.