Customer Ratings & Reviews
- Model:
- NS-MGC300BK1
- SKU:
- 6405497
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.
This summary was generated by AI based on customer reviews.
2D mot full body masage chair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All these revews about this item are fals . I bouhjt it gro only 1000 on sale ams its not worth evek 300 becaie ite not full body and and its not good at all . Amd this is why tbey keep pit it on sale for 70% off and playing games with the proce to make people think its such a good deal amd thamk god i have returned it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Aldirisi,
Thank you for taking the time to review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Nikki
https://insigniaproducts.com
Compressed nerve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why people rate the chair high. Personally, I got a compressed nerve, which is super painful. Looking at it, it has these narrow rollers, which are overly aggressive. If you're fat, then there's no problem. But if you are not - chances are that these rolls will cause more damage than good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nikki,
Thank you for writing a review about our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad delivery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged my wall during delivery did not received the reimbursement yet from best buy very bad which cost me additional $200 for wall repair at stairsbad delivery
I would recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The massage was way too rough, I had seen others say the same before I purchased but didn’t realize how painful it actually would be, not relaxing or pleasant. Very disappointed and not worth the cost even at half off. I returned it.
No, I would not recommend this to a friendNo member plus warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless it no longer inflates the arms or legs no not buy. It is also not a warrant item under best buy plus so do not buy it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 2D Zero Gravity Full Body Massage Chair. We appreciate your feedback and understand how important it is for products to meet your expectations. Your comments will help us in our efforts to improve our offerings and ensure a better experience for customers in the future. Thank you for your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective will not sit upright. The company is unable to send a tech out to services it. As a result, forced to make a decision to take it back to the store for a refund or be responsible for doing the exchange myself. Huge inconvenience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .If the he backrest and footrest don’t go back to the default positions, you need to
press and hold the power button to move back to default position.
For product support, please visit https://www.insigniaproducts.com/email-us
I will never buy again.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can trust what they said online customer service. Very difficult to contact online cuatomer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the difficulty you experienced in contacting our online customer service. This is not the level of support we aim to provide, and we apologize for any frustration this has caused.
We take full responsibility for this issue and want to help. Please reach out to our customer service team directly so we can assist you further and ensure your concerns are addressed. Your satisfaction is important to us, and we're committed to improving our services.
Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our customer support. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Insignia Massage Chair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck! The chair itself is very nice and was working great. Within 4 months the foot massager quit. It does have a one year warranty on parts and labor but I can’t get anyone to help me get repairs/replacement accomplished.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lisa,
Thank you for the review. I do apologize for what happened.
If you have any questions please give us a call at 1-888-407-0396.
Renee,
Insignia Support
Poor Quality Chair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chair is poor quality. I bought it on 5/18 and got it delivered 5/20. The air pressure of the message chair is stopped working within not even a month.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 2D Zero Gravity Full Body Massage Chair. We appreciate your feedback regarding the quality and performance of the chair, as it helps us understand customer experiences better. Your insights are important and contribute to our ongoing efforts to enhance our products. Thank you for being part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
very uncomfortable, message is way too aggressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very uncomfortable. The message is way too aggressive. It actually bruised me. Heavier people my like it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you very much for letting us know your experience with the Insignia Zero Gravity Massage Chair. I'm very sorry to read that the chair was very aggressive on you. I will take your helpful comments to our creative team, so we can keep bringing you the best items for the best price. Please, feel free to reach us in case you ever need assistance, our door is always open.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Expensive and no longer works!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working just beyond warrantee expiration date, what do I do with this heavy chair that no longer works!?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
So sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chair started out great but after a week and a half the rollers did not work properly. I called and the sent me a replacement one a week later the rollers did not work properly and the air bags stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim! We understand how annoying is that your Massage Chair is not working properly. We would love to assist you further! Please feel free to contact us at the link below.
Insignia Support
Shella
www.insigniaproducts.com/support
Try before you buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lower back on this older model is way too intense. It hurts! I don't know if the newer model has compensated for this big obvious mistake.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 2D Zero Gravity Full Body Massage Chair. It's unfortunate to hear that the lower back intensity was uncomfortable for you. It's important for massage chairs to provide a comfortable and beneficial experience. While I can't speak to the changes in newer models, your feedback is valuable and could help others in making an informed decision. If you're considering another massage chair, reading reviews about upgrades or adjustments in newer models may be helpful. We appreciate your insight! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Chair broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air bags stopped working. When i called about the warranty it was literally one day after the warranty expired so they wouldnt help me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2D Zero Gravity Full Body Massage Chair. We know how frustrating is that your unit air bags stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-
Chair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy they don’t offer extended warranty I had to return it after a long argument with manager and geek squad took for ever to get my money back
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ Full Body Massage Chair. We appreciate your feedback and are sorry to hear about the inconvenience you faced. Your comments are valuable to us, and we are committed to improving our products and services. Please know that we are here to assist you and ensure you have a positive experience with our brand. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Best Buy Overseas Reps tell alternate facts.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't give a review about the chair. It's still in the box. It was not assembled as promised by a rep overseas. I was given a flyer to call about it. Hung up on 4 times. Rep in Columbia had no clue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MaeJones,
Thank you for writing a review about our Insignia™ - 2D Zero Gravity Full Body Massage Chair - brown with silver trim. I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Dont bother
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months and the air isnt working. This isn't the quality expected at the price paid.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Philip, I'm sorry to hear that you're experiencing issues with the massage chair you purchased. Thank you for providing feedback. Rest assured, we will do everything we can to make this right for you, as we have a manufacturer's warranty in place.
JC | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Not a good buy if actually used on a daily
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a yr and it’s already broken doesn’t have any extended warranty so if it breaks your out of luck
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MichelleS,
Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback will be greatly appreciated. Just visit our website at www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Don’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk. My first one broke down within the 1 year so it was replaced under warranty. My second one broke down just past the 1 year mark. Don’t buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your disappointing experience with the Insignia™ 2D Zero Gravity Full Body Massage Chair. It’s frustrating when a product doesn't meet expectations, especially after needing a warranty replacement. Your feedback is important as it highlights potential quality control issues. Thank you for sharing your thoughts, and I hope you find a massage chair that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in two months. I can’t get help or support
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. This is not the quality we expect from our products. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/