Customer Ratings & Reviews
- Model:
- NS-MGC300BK1
- SKU:
- 6405497
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2D Zero Gravity Full Body Massage Chair highly for its massage quality, overall performance, comfort, and reasonable price. The zero gravity feature, along with other features and the heat option, are also appreciated. However, some customers have reported issues with the remote control and airbags, while others feel the chair's size is best suited for average-sized adults, and some are concerned about the warranty period.
This summary was generated by AI based on customer reviews.
Massage chair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good. My whole family uses it but the feet rollers can be a little hard on the feet
I would recommend this to a friendHorrible delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item seems good but if you think the delivery is going to be good think again. best buy doesn't even deliver it. They use 3rd party company and they drop it off and dont even put it upright where you want it. delivery services aren't true to what they advertise. be prepared to install it yourself and take out the trash with you.
I would recommend this to a friend- Cons mentioned:Size
Meh…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The chair was too small. 6’0” and it’s tight on my shoulders. The foot massage is painful. The body massage is effective. However, not enough to overcome the size and agonizing foot massager. I am returning as soon as possible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 2D Zero Gravity Full Body Massage Chair. We're sorry to hear that the chair is too small for your height and that the foot massage is uncomfortable and painful. We're glad to hear that the body massage is effective, but we understand that it's not enough to overcome the other issues. We apologize for any disappointment or inconvenience this has caused. We appreciate your honesty and would like to make it right. Please contact our customer service team so we can assist with returning the chair and provide a refund or exchange options. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough things about this chair, it was an excellent purchase.
I would recommend this to a friendArm massage function is 0.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rating could be 5, but arm massage is pathetic, so I lowered 2 stars. Manufacture's customer service is so bad, I was on the phone for 48 minutes, and they could not do the easy troubleshooting. I would have returned the machine if I didn't get the deal of $999. For that price, other massage functions are perfect.
No, I would not recommend this to a friendAwesome Massage Chair Deal of the Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on deal of the day. Best purchase for my wife. Its really nice and modern. 10/10.
I would recommend this to a friendGreat Chair.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Solid and versatile. We use this almost daily.
I would recommend this to a friend- Cons mentioned:Airbags
retirement gift became a nightmare....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the only thing i can say is wow.... what a waste of money.... product worked for one week air bags did not work.... had it replaced......then bags stop working....no pride in workmanship...your company is losing money and no customer faith or retention of clients.... what an embarrassment....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lunakonobione,
Thank you for writing a review about our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. The remote stopped working and its been discontinued. Customer service suggested i try amazon or ebay.
No, I would not recommend this to a friendBrand response from Angela, Insignia
Posted .Hi there! Thank you for taking the time to review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email [email protected] for further assistance. We'll be more that than happy to assist you regarding this matter. Insignia Support Angela www.insigniaproducts.com/support
Don't Buy Insignia Chairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This chair was great when it worked and I purchased it on 12/23/22. The problems started about 45 days after purchase for me. The air-pump which makes the chair inflate went out around 02/10/23. I have been going back and forward with Insignia and Best since around 02/20/23. They each keep saying it's the others responsibility for the repairs. I failed to understand how Best Buy backs a product that you can't get service for under warranty. I guess if you don't buy the Best Buy TotalTech warranty then you're screwed. What's the purpose of a warranty is you can't use it less than 2 months after purchase. This really sucks given the amount these chairs cost.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DannyP,
I personally would like to apologize for the experience you have been through with our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Perplexed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a tough time understanding the settings. Fixed area doesnt seem to work. It seems to go straight to hips and buttocks which I don't want. I think I will like it if I can work it. Needs simpler instructions. Also can't adjust intensity. Too rough, have to put a blanket on back
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize that you are experiencing difficulty with the settings on your massage device. We recommend reviewing the instruction manual or reaching out to customer support for clarification on how to adjust the settings to target specific areas. Additionally, we will pass along your feedback about the intensity levels to the manufacturer for future improvements. Thank you for bringing these issues to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
Super disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to the outlet to buy an open box for the fourth of july and neither of the two they had worked both units air bag systems weren't functioning and workers werent helpful at all. Looking online common issue for airbags to fail.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, Tyger. We’ll investigate and take corrective measures. - Carl | Insignia Products
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years. Board malfunctioned—discontinued parts and unable to repair. Never insignia again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We sincerely apologize for the inconvenience you've faced with your TV. We understand how disappointing it can be when a product fails after a relatively short period and parts are no longer available for repair. Your feedback is important to us and will help us improve the quality and longevity of our products. Keith | Insignia Support
Broken in less than a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Foot Roller not working, strange noises in few weeks of use. I’m not confident it will last. It looks good, but it is only for show. I’m disappointed and it is not worthy the investment
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ivan,
Thank you so much for writing a review for our 2D Zero Gravity Full Body Massage Chair - Black with silver trim, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Insignia Support
Louise
www.insigniaproducts.com/support
Why $2499 when it was $1199 on black Friday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why is the price double its people in the reviews that bought one for $999. Does it have anything different than a few months ago
No, I would not recommend this to a friendSkip over this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soon as it got hooked up, it had a code of E1 02. I had no idea of what it meant but when I looked in the manual, it had states the circle detection board has malfunctioned. I will be calling customer support in a few for a replacement or my money back!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia™ - 2D Zero Gravity Full Body Massage Chair. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
replacement remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.replacement remote https://www.lifeeasysupply.com/products/remote-controller-compatible-with-the-ns-mgc300bk1-ns-mgc300bn2-massage-chair
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LarryJ,
Thank you for taking the time to review our Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim, we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
Please visit https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
you got me to fill this out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it works but the user interface/settings don't allow for easy control of settings.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 2D Zero Gravity Full Body Massage Chair! We understand that you're having issue with the unit easy control of settings. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us