Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is great but they mixed up the hot and cold water hoses.
I would recommend this to a friendGood for now/2 months/
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For now is ok I use almost 2 months ,it is too short that I can or not recommend
I would recommend this to a friendWashing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wringles cloths and it doesn’t show how long the wash circles are
No, I would not recommend this to a friendInsignia bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash three loads of laundry what to do the fourth one and it locked up
No, I would not recommend this to a friendMS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY noisy!!! Sounds like it's ready to break down.
No, I would not recommend this to a friendModerate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked on botom and needed repairman to install to warranty new item
No, I would not recommend this to a friendVery slow performance!! Slow like a TURTLE!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It very slow in washing your clothes. But it will get it done! Once again it’s very slow cycle in washing!!
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regretted buying this. It broke within a month, was replaced completely once, was just approved for another replacement but decided to get a credit towards something else. Nothing was ever very clean. I will never buy another insignia product again. And when i originally bought it, it was a lot more expensive due to covid. The suspension is currently broken, in the past the agitator constantly came off, etc
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the ongoing issues you've faced with our product. This certainly isn't the experience we want for our customers. Your feedback is invaluable to us, and we apologize for any inconvenience caused. We appreciate your understanding in opting for a credit towards another item. Please know that we take product quality seriously and will review your comments with our team for improvements. If there's anything else we can assist you with, please don't hesitate to contact our customer service team. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Spinner does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week the spinner stopped working properly . Clothes came out wet after wash
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. I'm sorry to hear that the spinner stopped working properly after just a week, leaving your clothes wet after washing. We understand how inconvenient this can be and appreciate your feedback.
We strive to ensure our products meet high standards of quality and reliability. Your comments will help us improve. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to resolve this issue.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The softener was running down in the machine the same time as the liquid soap. So I called in. A couple of days later I tried the machine again and it started smelling up the house with a loud smell. I'm a lung patient it had me coughing. I came into the store and talked to a manager.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Goldbond3,
Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We're truly sorry to hear about the issues you've encountered with the softener and liquid soap, as well as the strong smell that affected your health. We understand how concerning this must be, especially given your condition.
Please reach out to our customer service team for further assistance. We want to ensure your safety and satisfaction with our products, and we're here to help resolve this issue as quickly as possible. Emman | Insignia Products
Don’t pay installer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is good Installation was not done. But i was still charged
I would recommend this to a friendwashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is a slow operation but at least I am able to wash the clothing.
No, I would not recommend this to a friendNonwasher
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in 2021 along with the a 3 year warranty. Within 2 years the washer was leaking all over my flow. It was replaced in 2023 and the replacement is now leaking all over more floor. The replacement is not under warranty and now I need to buy a new washer. Do not buy this model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you have encountered with your washer. We understand how frustrating it must be to deal with a leaking washer, especially after having it replaced once already. Your feedback is important, and we will use it to improve our products and services. We appreciate your patience and understanding as we work to address these concerns. Keith | Insignia Support
It keeps coming apart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The middle part of the washing machine keeps coming off and I have to keep screwing it back every time I wash my clothes I don’t like that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We appreciate your comments on our Top-Loading Washer! We know how annoying it must be that your unit is coming off from the middle part. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Spin cycle
Not the best.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked okay in the beginning but stopped spinning after less than 2 years of having it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AlixR,
Thank you for writing a review about our 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We know how frustrating it is when it stops working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Spin cycle
Garbage washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage it doesn’t even drain right, and they won’t let me return it. Nothing like a finished load of laundry you have to run through 2 more spin cycles to not hold dirty water in the tub
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer, Kyle. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Good washer Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.delivery service did not install correctly. Washer seems to be good
I would recommend this to a friendToo early to give honest report
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about this item! Have used it 3 times, and there is always a tiny bit of water left in the bottom of the tub! Called Geek squad, they said that was normal. I have NEVER had a washer that does this, and i am still questioning my purchase. Please send feed back. Thank you C. Smith
No, I would not recommend this to a friend- Cons mentioned:Reliability
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars unavailable.....have had it for 17 months and stopped working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re truly sorry to hear that your product stopped working after 17 months.
We understand how frustrating it can be when a product doesn’t last as expected. Your feedback is important to us, and we’ll make sure to pass it along to our team for further review.
If there’s anything we can do to assist you or if you have any additional feedback, please let us know. We value your business and want to ensure you have the best possible experience with our products.
Thank you again for your honest review. - Carl | Insignia Products
Ehh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having draining issues 5 months after purchase. Hoping this can be fixed soon
I would recommend this to a friend