Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Go with a different washer,seriously
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to come with defective cycles and gringing noises that are long as can be. Finally waiting for a different brand now. They seem to be having a serious quality control problem
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Tbird,
Thank you for sharing your experience. We're genuinely sorry to hear about the issues you've encountered with our Insignia™ washer. We always strive to deliver quality products, and it’s disappointing to learn that this did not meet your expectations. Your feedback is valuable and helps us identify areas for improvement. We appreciate your patience and hope your next choice meets your needs better. - Emman | Insignia Products
Flooded my laundry room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one of these on Memorial Day. It was delivered on June 9. The first time I tried to use it , it flooded my laundry room. Water was gushing from underneath it. Someone came and looked at it, thinking it was installed wrong. It was not. So I tried to use it again and the same thing happened. My laundry room wash flooded. There are coming July 3rd to bring a replacement. An Amana. I didn’t want the get another one like this one. After my experience with the Insignia
No, I would not recommend this to a friendNot Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this exactly 13 months and it takes a dump on me. It is not spinning or draining. Not happy that it only lasted 13 months. Very disappointed. And when I called about it they offer no help for it. I will never buy another Insignia washer/dryer item again. This thing should last at least 3-4 years with no problems. Also, I would give it zero stars but that's not an option so 1 star it is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Afaf,
Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback will be greatly appreciated. Just visit our website at www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
All plastic inside. Mine fell apart in ten months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this less than a year. Making awful noises leaking all over. Best Buy sent tech next day. Ended up needed so many parts and repair. They decided to replace it. I decided against another of these. Once he opened back up I saw every part of it including drum is plastic. I upgraded to another manufacturer with a metal drum and case. Best buy made it easy to exchange. Within two days they will deliver new washer and install.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennifer,
It is really important for us to hear your feedback about this product. We want to continue improve its quality and also our customer service experience. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Apartment sized
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize was a little small. Good for apartment size only
I would recommend this to a friendWater leak
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leaks and not a great product. Not a good investment
No, I would not recommend this to a friend- Cons mentioned:Reliability
Don’t buy this item!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is the poorest quality I’ve owned! I’ve had used washers for way less money that worked better than this piece of crap!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We truly appreciate your insights, as they help us understand our customers' experiences better. Your perspective is valuable, and we are committed to continually improving our products to meet your expectations. Thank you for being part of our community! Jeth| Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer buying another one for a different house.
I would recommend this to a friendTrash!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First i got leaked water all over my house, second doesnt work!
No, I would not recommend this to a friendQuality really matters
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this from Best Buy and paid for installation. I couldn't get it fully installed until January due to lines and then needing a plumber. The washer is still leaking and it is hard to get customer service in the time frame that I'm allowed on my phone at work. I bought them because they were a good price and with my plus membership, it was taking $50 off. I'm realizing cheap isn't always the best route to take.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Giftingallthetime!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday - Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
BUYER BEWARE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE, Insignia no longer has access to replacement belts. After multiple calls with Insignia and a visit to my local Best Buy, I've discovered the belt has been discontinued by the supplier. I only owned it for a year and the belt is already broken. I will have to purchase another washer now. Will make sure to avoid Best Buy and Insignia when doing so. Very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dragonklaw,
We are sorry for your experience. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Not very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got our washer set up in our new house first load of laundry I do the washer didn’t drain so we finally get it to drain after about 4 tries of messing with it. Now it won’t stop it just keeps repeating the rinse cycle. The lights flash above spin and extra rinse like it will stop soon then it goes back to rinse. It’s starting to be annoying and a huge inconvenience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that you are experiencing this issue with your washer. We realize that this is an inconvenience, and so, please know that you can contact us on the link below, and we will gladly assist you with this matter.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Don't buy it doesen't compleat cycles
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from best buy on washers. Bought one and it didn't work returned it and they kept charging more and more washers on my account we do not even have a washer from them and they will not remove from card. They sent our neighbors a broken washer and they had to fight to get it returned right after it was dilivered they even offered to take it back and best buy fought about that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us regarding your purchase and interactions with Best Buy. We value your feedback and understand how important it is for customers to have a smooth and satisfying shopping experience. Your insights highlight areas where we can improve, and we appreciate you taking the time to express your concerns. We are dedicated to enhancing the overall experience for our customers, and your input is incredibly helpful in that process. Jeth| Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Insignia washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk junk junk don't buy it broke down first couple of weeks we had it try to get it a refund and they only told me that they would give me a store credit not acceptable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with the product and the frustration it has caused. Your feedback is important to us, and we understand how disappointing it can be when a product breaks down so quickly and the refund process is not satisfactory. We appreciate your input and will use it to improve our products and services. We are committed to providing you with better solutions in the future.
Keith | Insignia Support
Insignia washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has had issues starting about a month after purchase, its really loud, and screams like bearings are going out, had to call on geek squad. I do not recommend this washer, the noise it makes is crazy, way unexpected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia 3.7 Cu. Ft. High Efficiency Top-Loading Washer. We sincerely apologize for the experience you’ve had with your appliance, and we understand how frustrating it can be when a product does not perform as expected.
We design our washers with quality and reliability in mind, and it's concerning to hear that you are experiencing loud noises and operational issues. Customer satisfaction is our top priority, and we take your comments seriously as they help us improve our products.
We recommend that you follow up with our support team or the Geek Squad to ensure that the issue is thoroughly diagnosed and resolved. If the problem persists, please consider reaching out to our customer service directly so we can assist you further and explore potential solutions.
Again, we appreciate your feedback and hope to regain your trust in our products.
Pass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in less than 1 year. Then replaced and having issues with it not staying balanced despite smaller load and even distribution. It jumps all around and has to be stopped.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Washer, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Can’t wash anything heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing heavy can be washed in this without it making the most ridiculously loud banging noises. Yes, the machine is level and yes I used the correct load cycle. This is not a heavy duty washer. More like a t-shirt and leggings kind of washer.
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Not Happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in March is now June and it hangs up on the spin cycle. It will spin indefinitely until you manually shut it off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pete!
Thank you for taking the time to review our Insignia - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
- Cons mentioned:Lid quality
Horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within a month. I’m so thankful Best Buy was able to exchange it for a different one. I also didn’t like the plastic lid. Don’t waste your money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the washer. I am sorry to read that the unit malfunctioned but you were able to get a exchange. Also, we appreciate the feed back provided.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not a good product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product wash for hours just for one load it takes all day to wash when it only should take about two hours. I wouldn't purchase this product anymore. It's always shaking and moving and I only had it two years or so
No, I would not recommend this to a friend