Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer for its cleaning performance, quiet operation, reasonable price, ease of use, and convenient size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality. Overall, the washer is well-received for its functionality and user-friendly design.
This summary was generated by AI based on customer reviews.
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with the drum making a ridiculous amount of noise, and cycles going on and on. I needed something as a stop-gap to get me through, but this washer truly is a piece of crap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. I understand you have an issues with the drum making a ridiculous amount of noise. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Not recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year of used, it tease my clothes, I have some clothes broken by this washing machine
No, I would not recommend this to a friendBest Buy will rip you off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was fine, how bestbuy treated my experience was not. Don’t buy from them !
No, I would not recommend this to a friendProduct with deficit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit to replace an old one that stopped working. From get go, there was issues with programming washing cycles, which were miss and hit. Contacted the store which confirmed the deficit on the phone and arranged a replacement.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So deep you can hardly reach in to get your load out without a stool. Cycles take a very long time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WilliamH,
Thank you for writing a review about our 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We know how frustrating it is that the cycles take long and its too deep for you to reach the load without a stool. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 of theze back to back and both didnt work. Just dont buy them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you've experienced issues with two consecutive Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washers, both of which didn't work properly. This is unacceptable and I apologize for the frustration and inconvenience this has caused. We understand that our products should meet high standards, but it's clear that we fell short in your case. We take these issues seriously and will investigate the matter further to determine what went wrong. In the meantime, we'd like to offer a full refund or a replacement, whichever you prefer. Your satisfaction is our top priority, and we're committed to making things right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Leaking washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new washer had to have two different visits from your geek squad. The washer leaked profusely and had to be replaced. I have not even attempted to use the replacement.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BruceF,
I would like to express my concern about your experience with this Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We deeply care about the performance of our products and I would like to further review your situation. Feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Do NOT purchase!! Will not allow me to put review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT purchase! So sad, cannot return, time frame to short.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MotoGPower2021,
It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White (NS-TWM35W1). We're very sorry for the inconvenience that this has caused you. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. For further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Need work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good repairs blinks slot stops don't dry or work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and disappointment caused by the issues you've experienced with your Insignia 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We understand how frustrating it must be to deal with a malfunctioning appliance. We take all feedback seriously and will use it to improve our products. We're sorry that our usual reliability standards were not met in this case. If you're not satisfied with the performance of your washer, we encourage you to reach out to our customer service team to explore options for resolving the issues or repairing the appliance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed it’s already not working. Had an appointment scheduled for repair September 15 from 8-5 and nobody showed up or called. I need it fixed asap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you for the feedback. We do apologize for what happened.
Renee
Insignia Support
bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worst design had 2 machines the second was less than four months old and leaked over the brand new floor. never buying again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer, Rajean. We appreciate your feedback and will use it to enhance our products and services. If there's anything else we can assist you with, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Worst Washing Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been malfunctioning since purchasing and I haven’t been able to wash clothes
No, I would not recommend this to a friendDamaged product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item came damaged and I'm waiting for someone to reach out to me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer lasted 5 months now it gets stuck on adding water when i place it on drain and rinse it just repeatedly adds water over and over and over
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Blazethetechguy2022,
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. I understand you found it uncomfortable to use since it lasted for 5 months and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Don’t buy from this person
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service from a vendor I will never do biz with again……
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We understand that you're having issues with the service from the vendor. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was worst washing machine every I’ve had it for 6 month already had to have it replaced once once an new is already throwing a code
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Insignia is the worst!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. Don’t waste your money. I’m more than disappointed and I’m hoping Best Buy will take this washer and refund my money. Would give zero stars if it was an option.
No, I would not recommend this to a friendNoisy washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy, clothes arent getting clean. You do get what you pay for. My fault!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Bad washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't wash the very first time I tried it. It filled with water, but it would not spin. The delivery team said it was a very common defect with the machine.
No, I would not recommend this to a friendPiece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this machine only worked on light wash .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We know how frustrating is that your unit only worked on light wash. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285