Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$399.99
Save $200
Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 2372 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,372 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer! Fits in the space perfectly and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washingmachine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and staff loaded it in my Jeep. A no hastle purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Insignia 3.7 cu. ft. High Efficiency washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for over one month. I do like the way it operates. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Affordable and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and efficient. Am very satisfied that I purchased through best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 3.7 Cu Ft High Efficiency 12 Cycle Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item over the internet and had no real idea what it looked like. After the delivery guys left, I threw in a load of wash. When I went to empty it, I realized that I could not reach the bottom of washer to remove the wash. Luckily I had a step stool handy. Being 5'2' made a big difference with the depth of the washer. Back to the review. The 2 delivery guys were great and had no problem bringing the washer to the basement and setting it up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Started off great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer machine is amazing because it can sense how much laundry u have to give the right amount of water My only downfall was i paid for them to haul away the old machine, they didnt and lie about doing it. When i rescheduled for them to come out again they went to the wrong house. This experience with bestbuy at the end of it all wasnt that good

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review of the Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We're glad to hear that you're impressed with the washer's ability to sense the right amount of water for your laundry. However, we're very sorry to hear about the issues you experienced with the haul-away service. This is not the level of service we strive to provide, and we apologize for the inconvenience caused. We appreciate your feedback and will work to improve our services. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer service team. Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    My purchase of my washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product that I bought the washing machine is amazing works very well Best Buy was amazing as well works with their customers patient and kind I am so pleased with the washing machine

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i needed ...it works perfectly find not like the old one i had

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iam very happy with my new washer thanks hope all goes as good with my dryer coming on Monday

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just bought it but its been great this far. seems to get clothes very clean. They even feel better when they come out of the washer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far, ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 2nd washer in a week..so Ill give 3 stars for now. 1st one essentially "ate" a sheet..sucked it under the agitator base and was totally unable to get the sheet out so Best Buy sent a replacement because we don't know what, if any, damage was caused. Everything was quick and no complaints about them or delivery. But, will see if this one does the same. It also has very long wash cycles..did towels on the towels option and was literally over an hour...wont make that mistake again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry lady

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine I've ever had. Looked for years for a machine that did NOT have the sensing options cause have had 2 machines go bad due to sensing and replaced last one with this simple washer! I love it! All you need is wash, rinse, spin and done! Works like a charm and have told others having sensing problems with their washers and they plan to purchase this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 3.7 Cu. Ft. High Efficiency 12-cycle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Insignia 3.7 Cu. Ft. High Efficiency 12-cycle Top-Loading Washer to replace my old washer. I've very pleased with the washer, and love the type of agitation it uses. I have to stand on my toes to reach the bottom of the washer tub (I'm short), but the volume of clothes I can wash is great. The techs that installed the washer were polite, professional and quick. This washer has been a win for me.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Great, but the drain and spin cycle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great bargain for a new washer! My only complaint is the spin and drain cycle, because it adds fresh water when all you want to do is drain and spin

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,
      Thanks for your review.

      This is normal process. Adding fresh water in the spin and drain cycle will deform the clothes more quickly and save water. This is called 'Spray Rinse' in the first rinse cycle. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Efficient with choices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save water, have choices, and clean with the same efficiency as an expensive machine. Another consideration: ours was one of the very few that came with a 10-inch dent in the side. The machine works just fine as the dent did not affect it and it isn't visible on the side. So, instead of going through the trouble of making them taking it apart and bringing back an undented one, call Best Buy and get a $50 credit for another purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine and works good for 2 people for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Derrick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is very quiet when in use and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer Great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked very well since being installed very glad I bought this item great machine great price A+

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JayS! Thank you for your feedback! We're thrilled to hear that you're enjoying your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It's great to know that it's working well for you and that you find it to be a great machine at a great price. Your satisfaction is our priority, and we appreciate your A+ rating!

      If you have any further questions or need assistance, feel free to reach out. Happy washing! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great wash machine for the price. Gets clothes cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and happy with my purchase! Would definitely recommend to others.

    I would recommend this to a friend