Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer for its cleaning performance, quiet operation, attractive price point, and ease of use. The size and capacity of the washer are also well-received. However, some customers have expressed concerns regarding the spin cycle, reliability, and the perceived quality of the lid.
This summary was generated by AI based on customer reviews.
Do not pay for installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter paid for installation. I haven't used it yet. Another person my Grandson hired just connected it properly so it can work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're glad to hear it’s been connected and ready to go! If you need any help setting it up or if you have any questions about its functionality, feel free to reach out. Enjoy using your new installation! Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Cons mentioned:Reliability
2 months after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 2months later my washer literally burned up during the spin cycle. Very disappointed!!!
No, I would not recommend this to a friend Disappointed at the moment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has not been a good experience so far and I've only had the washer for 3 hours. The washer was dropped off at 9:00 am this morning. It filled up with water and that's all it did. The error code says that there is an issue with the EEPROM. Now I have to take time off from work, so they came come and look at it. Off to the laundromat I go.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LisaS,
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked for a few months then problems started Did not get clothes very clean Could not due bulky items like loads of towels or sheets without it get off balance, clanging, etc. Loads like this would also make wash time 2+ hours Very loud as weeks would pass. At the 13 month mark, Control panel kept going out due to steam escaping the lid when wash with hot water. Had to let it sit for 30-45 min then it would randomly come back on.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has broken 7 months into use. The Geek Squad repair process has been handled so poorly. I would never purchase an appliance from Best Buy again. It has been over a month since our initial request for this washer to be fixed and each time Geek Squad comes out, they say a part needs to be ordered and they won't be back for weeks. Calling customer service was not helpful. Do not buy this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. We appreciate your insights and understand how important a reliable appliance is to your daily routine. Your experience with the repair process has been noted, and we strive to improve our services based on customer input. Wishing you the best moving forward, and we hope your future experiences are much more positive! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Unsatisfied Owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover right side hinge broke for the top lid the first day. The 3rd time we used itwe had some heavier lined jeans and a heavy sweater and in the rinse cycle it kick out the memory in the computer because it kept repeating rinse, spin, rinse and spin. i finally had to pull the wet clothes out of the machine and spin dry the batch with two items at a time . I will definitely never buy another on of these !
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I would like to express my concern about your experience with this Top-Loading Washer. We deeply care about the performance of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
Bad buy. Bad products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I avoid overpriced turds like best buy but i needed a clothes washer and didn't want to wait. A couple of weeks after the 1 year warranty and it died. Beat buy is no help. They told me I likely couldn't even get parts for the crap they sell. Don't shop best buy, don't buy insignia!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CodyG,
Thank you for taking time to write a review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We are working on improving our products and designs. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible install & now terrible customer service to get this resolved. Ruined floor because of water damage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the issues you’ve encountered with the installation of your Insignia Washer and the resulting water damage to your floor. That is certainly not the experience we want our customers to have.
Please know that your feedback is important to us, and we take these matters seriously. I recommend reaching out to our dedicated support team directly at [Insignia Support Phone Number] or via our website for assistance. They will be able to help you address the installation concerns and any potential solutions regarding the damage you've experienced.
Again, I apologize for the inconvenience this has caused you and appreciate your patience as we work to resolve this matter. Your satisfaction is our priority, and we are here to help.
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement parts not available, I would not buy any insignia product again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your experience with the availability of replacement parts. We understand how frustrating it can be when a product doesn't meet expectations. Your comments are important to us, and we'll use them to improve our products and services.
- Carl | Insignia Products
Washer did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer did not work and was returned. Tried several washes with no success. Washer either stuck in the middle of the cycle or ran into endless rinse-spin cycle. One cycle was completed but clothes were absolutely wet. Purchase, delivery, return, return pickup and refund were very easy.
No, I would not recommend this to a friendTerrible Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible washer. There is barely any agitation, it freezes in the middle of washing and will wash for over an hour unless you power it off and back on, the only setting that works is normal, and the washer sensor got hot water does not work. Found out only cold was filling in. WASTE OF MONEY!!!
No, I would not recommend this to a friendHelp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need to call service to look at it make a noise need service
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Top Loading Washer. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Trash product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of time money and resources. It’s a classic case of you get what you pay for. Doesn’t drain the water like a washer is supposed to and yes my unit is installed correctly. Do not buy this product or this brand for that matter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Saveyourmoneybuybetter, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better.
Came damaged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came dented and was supposed to have someone reach out about a replacement with no luck and every cycle takes an unusually long amount of time to complete a wash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Broken after 1 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only have had this washer 1 1/2 years. The locking mechanism broke, so washer wont start. No one will service this brand of washer where I live.
No, I would not recommend this to a friendInsignia is not trustable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 years. Better to go with other reliable brands.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We appreciate your feedback as it provides valuable insights into customer experiences. We're glad you chose Insignia, and we hope you find an appliance that perfectly meets your needs in the future. Your thoughts are important to us! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
The worst gift I have ever received was this washi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is slow to wash. If it's not level it would not work I had to get in service by DTE. Just washing machine is a headache.
No, I would not recommend this to a friendClothes eater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drum is loose and clothes get stuck under it. Ruins the clothes. Terrible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We appreciate you bringing this to our attention, as your experience is valuable in helping us improve our products. We're committed to enhancing customer satisfaction, and insights like yours assist us in that journey. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
dont buy cheapest anything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wont prefill with lid open every time water engages get a loud clunk that can be heard through entire house
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi User300754,
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came damaged. Barely washes clothes. Do not recommend.
No, I would not recommend this to a friend