Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2356 reviews
(2,356 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient so far, it has done its job. Has different wash options and washes the clothes pretty good. Do recommend washes towels and clothes pretty good .
I would recommend this to a friendRated 5 out of 5 stars
Cubby
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient and runs great very quiet clothes were very clean
I would recommend this to a friendRated 4 out of 5 stars
Good price for a basic machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for a basic washing machine. That's all.
I would recommend this to a friend- Pros mentioned:Cleaning performanceCons mentioned:Reliability
Rated 3 out of 5 stars
I DON’T KNOW YET!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about this machine! Had it installed May 13th, 2023, not working right, had to wait another week for a new one! Put a load in the new on, water didn’t drain, put on drain & spin, worked…..so far, I only wash once a week, I hope it last thru the year!
No, I would not recommend this to a friend - Pros mentioned:Noise level, Price
Rated 5 out of 5 stars
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was a great price and works very quietly. Ordering and delivery were easy and quick.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Excellent value, works well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Capacity, functionality and ease of use are all great. Clothing comes out feeling, looking and smelling clean. Very happy with this item! It's fairly stable while spinning and isn't too noisy.
I would recommend this to a friend Rated 4 out of 5 stars
It'll do the job, but it's not built to last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For as cheap as it is, it's a pretty good washer. It thoroughly washed all the clothes we put through it, and it endured many loads with favorable washing results. Unfortunately, after a year and a half, the motor is starting to burn out with a horrid smell, and is no longer spin-drying the clothes well enough. I say unfortunately because the parts and service warranty is 1 year, meaning I'm out of luck with it. I suppose you get what you pay for, but this machine has done more than its fair share of work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience. We're glad to hear that the washer performed well and thoroughly cleaned your clothes for a significant period. However, we're sorry to learn about the motor issues you're experiencing now, especially given the warranty situation. It's understandable to feel disappointed when a product doesn't last as long as hoped. Your feedback is valuable and will help us improve. If there's anything else we can assist you with, please let us know.
Keith | Insignia Support
- Pros mentioned:Price
Rated 5 out of 5 stars
Ally
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great and the price is perfect. It fits bedding sets as well .
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're thrilled to hear that you're happy with your new Insignia washer! Thank you for choosing BestBuy for your purchase. Let us know if you need any further assistance. Enjoy your clean bedding sets! - James | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 4 out of 5 stars
Best priced washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new washer, holds twice as much as my old one. The different features are nice. And the price was the best part, being a single father i was able to afford the washer and dryer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer! It’s wonderful to hear that it holds so much more than your previous one and that you’re enjoying the various features. We’re glad to know that the price made it accessible for you as a single father. Your satisfaction is important, and it sounds like this washer is a great fit for your needs. If you have any further questions or need assistance, feel free to reach out! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
Rated 5 out of 5 stars
Excellent washing machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was ideal for the small space we have in our laundry room. It’s easy to operate and it gets the job done in a timely manner. Excellent value and awesome product to purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, LamarcusM! We're delighted to hear that our Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer fits perfectly in your laundry room and is easy to operate. It's great to know that it gets the job done efficiently and provides excellent value. Your satisfaction is important to us, and we're thrilled that you find our product awesome. If you have any further questions or need assistance, please don't hesitate to reach out. Patricia | Insignia Support
- Pros mentioned:Noise level
Rated 5 out of 5 stars
My Opinion of this product.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product since 2022 when i bought it, i must say its an excellent product. Easy to operate, consumes very little energy ( i can say its energy saving) , little or no noise, never needed maintenance or repairs. Its just a perfect appliance for every home
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! It's fantastic to hear that you've been enjoying the product since 2022. We're glad to know that it's easy to operate, energy-saving, and operates quietly. It's also great to hear that it hasn't needed any maintenance or repairs. Your feedback about it being a perfect appliance for every home is much appreciated. If you have any more thoughts or need assistance, feel free to reach out. Enjoy!
Keith | Insignia Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality. easy to use, very satisfied with the purchaseweasher
I would recommend this to a friend Rated 5 out of 5 stars
Good for the price point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is just what we needed. The price was spot on. It works well for our son’s dirty laundry from his job. We would highly recommend this washer
I would recommend this to a friend- Pros mentioned:Cleaning performanceCons mentioned:Spin cycle
Rated 4 out of 5 stars
The washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cycles are long but it washes well so no real complaints.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Insignia washer machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Insignia washer machine, and this is my first using this Brand. I really like, easy to use and no need for a big space. I really recommend Insignia washer machine as a good Brand to buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChadiE, thank you for choosing the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're thrilled to hear that you found it easy to use and space-efficient. Your recommendation means a lot to us, and we're glad our washer has made a positive impression on you for your first experience with our brand. Emman | Insignia Products
- Pros mentioned:Size
Rated 5 out of 5 stars
The right size machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine. It washes very good. I thought it was going to be to small, but it actually is not small at all. It holds a lot of cloth
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for my mother and so far it is working out very well for her. She is elderly and it is simple for her to operate. She is quite particular about her clothes being clean and this machine is doing the job.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! We're delighted to hear that the machine is working well for your mother and that it's simple for her to operate. It's wonderful to know that it meets her high standards for cleanliness. Your satisfaction is important to us!
- Carl | Insignia Products
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
10/10 would purchase again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely nice and functional washer. Does its job and gets everything clean in a fair amount of time. If I had to purchase again, I would definitely go with this again because its low price but works wonders! For my first big appliance purchase I was very happy to get this, and ordering through Best Buy made me feel confident in my decision. All my questions were answered and the people I worked with were all extremely patient.
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Rated 5 out of 5 stars
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price easy to use love the price ! And love the color
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size and works like an expensive machine and sold to us by a very knowledgeable and extremely professional. had this salesman not been as good as he was I would’ve walked out and look somewhere else Best Buy has the best product of the best people working there. He was absolutely the best I am a very grouchy 80 year old and I love my product, and I love the way it was sold to me. Great job with the insulation very well done no scratches no dents. Done very quickly. Thank you Best Buy.
I would recommend this to a friend













