Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2412 reviews
(2,412 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Beat purchase ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my apartment. I was scared it wouldn’t fit in the small space designed for the washer and dryer, it fits perfectly. Definitely recommend.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Insignia washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is great value.it gets the cloths clean and laundry has smelled better since new washer.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
New Washer Machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new washer machine! It's so quiet I forget that I'm using it! Plus I'm saving money on my water bill!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's fantastic to hear! We're thrilled that you're loving your new washer machine and that it's exceeding your expectations in terms of quietness and efficiency. It's great to know that it's helping you save money on your water bill too! If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our washer machine, and here's to many more hassle-free laundry days ahead! Jeth | Insignia™ Support.https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Pros mentioned:Noise level
Rated 5 out of 5 stars
My Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washing machine , its quiet and i love the style and the buttons especially when I can pause the cycles .
I would recommend this to a friend Rated 5 out of 5 stars
Buy it already!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer for a great price. Bought it for my daughter and she loves it. Has more settings than our previous one and love how it even has a towels setting. Also the detergent pull out drawer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear the washer has been a great purchase and that your daughter is enjoying it. It’s wonderful that it offers more settings than your previous model, including a dedicated towels setting and a convenient detergent drawer. We appreciate you sharing your experience and are happy the product is meeting your expectations.
Keith | Insignia Support
- Pros mentioned:Price
Rated 3 out of 5 stars
Ok washing machine
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washing machine for the price but had issues within 1st year. Best Buy was really good about sending technicians out to fix as it was still under the manufacturer warranty. I upgraded to the larger 4.1 unit to see if I had better luck with that one.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RayZ, thank you for the feedback, I apologize for any inconvenience you may have experienced with Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. Rest assured that we will continue to provide the best and excellent service. - Yanne | Insignia Support | https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Pros mentioned:Price
Rated 5 out of 5 stars
Great Deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little noisy during the spin cycle but other than that no complaints and its is a great buy for the price.
I would recommend this to a friend Rated 5 out of 5 stars
Great washer great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for a GREAT price! Have had this washer for about a month now and it does everything we need it to do. Highly recommend!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love my new washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new washer. Delivery was quick and it was easy to hook up. Money well spent.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're delighted to hear that you're enjoying your new washer! It's fantastic to know that the delivery was quick and the setup process was easy for you. Thank you for choosing our product, and if you ever have any questions or need assistance in the future, feel free to reach out. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
So happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing works so much better than all the "smart" washers I've used. Doesn't take an hour to wash a load and I can't hear it from across the house.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Wonderful washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery went amazing. No issues. Was hooked up correctly and efficiently This washer is wonderful
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
My new home purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and an Amazing low price just in time for my new home purchase! Thanks bestbuy I just ordered the dryer and dishwasher and can’t wait to review those items.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Great Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. Its used by my family. Great value for the money.
I would recommend this to a friend Rated 5 out of 5 stars
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine iv had it for about 3 years and it’s hardly giving me any issues at all , and I use it almost every other day .
I would recommend this to a friendRated 5 out of 5 stars
Insignia washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer i was at a good price love it was a great buy
I would recommend this to a friendRated 4 out of 5 stars
Good washer not perfectly made though
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washer only bad thing insignia did with this washer! They designed it around the spinner part in the middle. Silk and thin sheets got under the middle and tangle up underneath the plastic peace.
I would recommend this to a friend- Cons mentioned:Spin cycle
Rated 1 out of 5 stars
I don't recommend it....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing this washing machine has going for is it's large enough for extra large loads and the cleaning quality is a 7 out of 10 other than that there's more negatives than positives to this piece of machinery it is extremely loud and the load cycles take forever to complete it stays on the rinse and spin cycle for atleast 30 minutes everytime! Another negative is our power bill has skyrocketed ever since I got this box of plastic yes it's plastic the only thing aluminum is the basket! It is extremely loud for a plastic washing machine I had a best buy technician come over to diagnose the problem with the long wash cycles and the loud noise he commented on how strange it was that the body was all plastic and he never seen one in like that before lol he 'diagnosed' it for at least 2 hours and he couldn't find anything wrong with it except the fact that it was all plastic lol I think he was on his phone the whole time so he told me I could take it back myself and get a refund for it... At that point I felt like saying don't do me no favors bye! Their just incompetent and have terrible customer service skills they don't take of their customers at all! The Tacoma store by the mall is a little better I would go there!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your honest feedback about your experience with our Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. We're sorry to hear that the machine's loud operation, lengthy cycle times, and high-power consumption have been frustrating for you. We take all customer feedback seriously and will use it to improve our products and services. We apologize if our technician's visit was not satisfactory, and we'll work to ensure our employees provide the best possible service in the future. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
New Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Washer, Came in a timely manner only took about 30 minutes for them to move it in & install.
I would recommend this to a friendRated 5 out of 5 stars
Fit the bill.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced, works great. Also part of the reason I bought it was that size wise, I needed something that fit through the area that I have to bring it into the house. All of the other washers I could find were too big other than 2 commercial washing machines that were a lot more expensive.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're pleased with your Insignia 3.7 Cu. Ft. High Efficiency Top-Loading Washer, finding it to be reasonably priced and working great. We're also glad that our product met your specific size requirements, allowing you to bring it into your home easily. Your feedback means a lot to us, and we're grateful for your loyalty! Jeth | Insignia™ Support.https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Pros mentioned:Price
Rated 5 out of 5 stars
Highly recommend!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this item over a year ago and it’s amazing! Very affordable as well.
I would recommend this to a friend













