Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Washer n dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really good like it should. I love everything about it
I would recommend this to a friend - Pros mentioned:Cleaning performance
Efficient, gets job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good efficient washer, pleased so far because it gets the job done!
I would recommend this to a friend - Pros mentioned:Price
Perfect price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome washer! Gets my clothes super clean and no damages to any of them. Great price for this product!
I would recommend this to a friend - Cons mentioned:Spin cycle
No polite way of saying this...this is junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this machine to replace a 20 year old washer that was on its last legs...there was no way that I could have known that this would be a downgrade from that old clunker. The installer ran a drain and spin cycle when he set it up...that was literally the last time this machine completed a cycle. put on one load of wash, the machine kept cycling back and forth between rinse and spin for over an hour before I checked to make sure everything weas balanced (it was), I even took some things out just in case I had over loaded it (2 towels, a couple of washcloths, a sweatshirt, a tee shirt, and a pair of socks is hardly what I consider overloaded, but whatever). Even then it continued to cycle back and forth between spin and rinse. Out of curiosity I took everything out of the machine and ran it on a cycle empty...same results...I used two different levels to make sure that the installer had leveled the machine properly (he had). The only explanation is that this is just a piece of junk. I wish customer service was open 24 hours so that I could begin the process of returning it now, but it will be the first call I make in the morning. I would say that this is a case of "you get what you pay for" (I wasn't expecting a top-of-the-line experience at this price), but this is even worse than that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia™ Top-Loading Washer. We appreciate your detailed feedback and are sorry to hear about the issues you've encountered. Your comments are valuable to us, and we are committed to improving our products and services. Please know that we are here to assist you and ensure you have a positive experience with our brand. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Very Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Insignia washer was defective, but Best Buy brought me another quickly. I am very satisfied with the service and will buy more items from Best Buy. Their employees are great!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Washer and dryer set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought washer and dryer set. Both work as intended. No problems with either. Accidentally reviewed washer on the dryer review page . Both work well
I would recommend this to a friend - Pros mentioned:Price
My best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, delivery and install went fine. Geek squad set up team were outstanding.
I would recommend this to a friend - Pros mentioned:Noise level
Luv it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine quiet clothes feels so soft no wrinkles
I would recommend this to a friend - Pros mentioned:Size
Great for a Small Space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a washer fast for a good price. And, it had to fit my small laundry closet. This washer was perfect for what I needed.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Low price, works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer broke down so we needed one fast, delivered within a week and installed! Works great
I would recommend this to a friend - Pros mentioned:Ease of use
So far it's great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still going strong. Easy to use, easy to "override" the manual settings (water level and temperature).
I would recommend this to a friend - Pros mentioned:Price
Good choice for your small door house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size with a good price. Just recently use for few weeks but so far it’s working great.
I would recommend this to a friend - Pros mentioned:Ease of use
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for a small family. Easy to use and a affordable.
I would recommend this to a friend Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the deal i got. The installation and delivery was less than other companies.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're happy to hear that you were pleased with the deal and found the installation and delivery to be more affordable compared to other companies. Your satisfaction means a lot to us and we're glad we could provide value and convenience.
Keith | Insignia Support
Wish instruction easier to understand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions on how to use.. wish it could be easier to understand especially water level
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, KathleenW, for your review of the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We appreciate your feedback and are sorry to hear that the instructions were not as clear as they could be, especially regarding the water level. Your comments will help us improve our user manuals. If you need any assistance, please don't hesitate to reach out to our customer support team. We're here to help! Ivy | Insignia Support
Much better than the old set!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's small and the liquid detergent goes right into the clothes. However, it cleans the clothes well, it's light, and fits in the wash area very well.
I would recommend this to a friend- Cons mentioned:Spin cycle
Left clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal but some cycles take 2ay too long. Bulky takes over an hour and a half!
I would recommend this to a friend Huge capacity washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer capacity is very large. The various settings gives you many options to clean your clothes. My mother is very happy with the washer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NicolP,
Thank you for sharing your positive experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're thrilled to hear that the large capacity and various settings are making a difference in your laundry routine. It's wonderful to know that your mother is very happy with the washer. If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support
- Pros mentioned:Cleaning performance
Great cheap washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Does the job it needs to do. Would not recommend washing big blankets but it does do the bed sheets and a good amount of clothes each load.
I would recommend this to a friend - Pros mentioned:Ease of use
Great value
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, met the expectations and easy to install
I would recommend this to a friend