Customer Ratings & Reviews

After owning my first one for almost 3 years, I had to return the original one as it stopped spinning. I luckily purchased the additional warranty just incase and it had been godsend. I got it replaced with a faulty one that started smelling like smoke and exchanged it. The second replacement straight up didn’t work. I put it to clean the tub and the sensors didn’t stop the tub from filling to the very brim. It spilled water everywhere. Honestly stay away from these appliances and stick with better brands that are known for longevity. Usually brands that give longer years in warranty tend to stand by their product except Insignia.

Excellent machine for the price. Works well and does it's job.

Great product for the price. Was delivered on time.

Great price for bundle. Very pleased with my purchase, and no issues so far.

I got this machine because it was affordable and had good reviews and I thought by buying new I would avoid issues that come with a used machine. Right away I noticed that things were getting stuck under the agitator and an item of clothing was destroyed this way, but at first I was able to pull them out. Then a blanket got completely stuck and it wasn't coming out without removing the agitator. I called Insignia and was told they would send a repair person out but that kept getting cancelled without anyone notifying me (so I sat there all day for nothing) or telling me the reason for cancellation. After three cancellations over three weeks (that's a long time without a washer when you have a kid and no laundromat nearby btw) and no explanation, I kept calling until someone would explain what was going on. I finally was told that it wasn't something that could be repaired and they were just going to replace the machine. So why did they keep rescheduling only to cancel? Who knows. I had to wait over another week for the delivery. So that was 4 weeks without a washer. I thought it would be fine because I was told by the guy at Insignia that this was such a rare issue, and I liked the machine otherwise. But it's two weeks after the second machine was delivered and I'm in the exact same situation. I went to go remove a load of sheets and one of my sheets was stuck under the agitator. How rare can this be if it's happened with two different machines. I never overload the machine and I select the proper settings each time. It will be almost two weeks again before the replacement machine is delivered and now I'm afraid to put anything in it because it might happen again. I was not offered compensation for my damaged items. I can't afford to keep replacing blankets and sheets and clothes, and I shouldn't even have to worry about that with a brand new machine that is supposedly designed to wash such items. I lost about $50 worth of items so far. So disappointed with this machine and customer service at both Insignia and Best Buy.

Works just fine, It cleans my clothes and spins them dry.

Best Buy had us up and running in no time. Thank you Best Buy. I recommend this appliance for families with children and lots of laundry to do!

Just what i needed gets the job done living alone love it

Does everything it should at its price point. It was the only full sized washer i could find that will fit in my old house

Amazing overall!! Very affordable!! I was worried since it was a cheaper price but honestly I would for sure recommend

The initial quality seems fine, with a good pricing point.

I love our new washer. It's the perfect size for the space in our laundry room. My first load came out perfect.

great product for the price washes very good was very please with it

Very good watsher I loved I used 3 to 4 times a week

works well. Price was good. Well worth the value compared to other washers

Nice product for the price. Not the fanciest machine but does what you need at an affordable price

It’s a great washer and does great no problems with it and easy to use

A very good value.nice looking product with enough features to do the job.

Does the trick for a college students apartment shared by 3.

Great product, great price. The washer works perfectly. It washes