Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2357 reviews
(2,357 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Affordable and great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and works great! Easy to set up and good price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you're satisfied with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It's great to know that you found it easy to set up and appreciate its quality and affordability. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new washer! |Angelica| Insignia Products|
Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this cause it was wide enough to get down my stairs, great price, holds all the clothes I need it too. Just wish the gas dryer wasn't wider than this washer.
I would recommend this to a friendRated 5 out of 5 stars
Great delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver and his helper was very knowledgeable. They may have been here maybe twenty minutes top. But they did a good job with delivering my washer and setting everything up.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Do not buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst machine. Worst service. The machine does not work. It runs a load almost to the end then stops and has an error code. This is since I bought it. I called service. They came out and told me I can only wash two towels at a time, nothing else. The machine does not work. The service is nonexistant. What a waste of time and money. So sad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with our Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. I’m truly sorry to hear about the issues you’ve been facing, and I understand how frustrating it can be when a product does not meet your expectations.
The error code you mentioned is concerning, and I apologize for any inconvenience this has caused in your laundry routine. Our goal is to provide reliable products and excellent service, and it seems we fell short in your case.
I would like to help you resolve this issue. If you haven’t already, please reach out to our customer support team at 1-877-467-4289. They can assist you in troubleshooting the machine further or discuss options for repair or replacement. We appreciate your feedback and hope to make this right for you.
Thank you for your understanding, and I hope to hear from you soon.
- Pros mentioned:Price
Rated 5 out of 5 stars
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast quick delivering great value will be purchasing other items
I would recommend this to a friend Rated 5 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in on time the person installing it was amazing very nice and personal.
I would recommend this to a friendRated 5 out of 5 stars
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. I din’t have any problems with this machine.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback on the Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're glad to hear you're happy with its quality and performance. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support
Rated 5 out of 5 stars
Decent machine at a good price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast friendly delivery. Easy set-set up, and the washer works well. Probably won’t last 20 years, but at the price point, this will work.
I would recommend this to a friendRated 5 out of 5 stars
Washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my family need and affordable. Will come back for our needs
I would recommend this to a friendRated 5 out of 5 stars
Great purchase!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Easy and quick installation! I would buy it again.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mary,
Thank you for your wonderful review of the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're delighted to hear that you found the installation easy and quick, and that you're happy with your purchase. Your feedback is greatly appreciated and will surely help other customers. Patricia | Insignia Support
Rated 1 out of 5 stars
NOT SMART!! SUPER STUPID! JUNK!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant wash clothes and count on this machine to finish to the end. Im almost in tears! This machine has a built in balancer. I put clothes in. Evenly. Shut lid. Turn on. It goes swoosh, swoosh, swoosh, its balancing the load before it washes, right?. Open lid. It put all my clothes to one side!! I redistribute them so they are balanced. Shut lid, turn on. Swoosh, swoosh, swoosh!! Says off balance. Open again and rebalance the clothes a second time!!! This goes on for 3 to 5 times. Then finally starts washing. I walk away. Come back 30 minutes later to find its off balance again and didnt wash my clothes!!! I rebalance. Turn on. It starts to rinse. I walk away. Come back, same thing!!! I absolutely HATE this machine. And dont put to many items in it. And even when i put 3 t shirts, pair of small womans jeans. It does the same thing. Swoosh, Swoosh, Swoosh..its balancing the 4-5 items in it. Ok. I wait. Lid clicks, the panel says off balance, open lid and thos 4 pueces are on the other side!!! So i do the rearrange again. Same thing over and over!! And the softner despenser, im not sure whats up with this either!! Leaks all the softner out before it even washes?? Im so sick and disgusted with this machine that im ready to trash it and stay far away from Insignia machines period!!! DO NOT BUY THIS MACHINE PLEASE. SAVE YOURSELF THE FRUSTRATION.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Moonbeam,
Thank you for sharing your experience with our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. This is not the quality we expect from our products. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Great Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, very quiet and I love the extra rinse feature.
I would recommend this to a friend Rated 4 out of 5 stars
Not Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load of clothes my pants got stuck underneath the agitator. Has not happened since.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Good Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer! It does a super job washing my clothes!
I would recommend this to a friend Rated 5 out of 5 stars
Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very fast and quick delivery. Great quality
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you were pleased with the speed of the delivery and the quality of the product. Your satisfaction is important to us, and we are glad our service met your expectations. Keith | Insignia Support
Rated 5 out of 5 stars
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love their service i definitely recommend! I love Best Buy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are thrilled to hear that you love our service and would definitely recommend us. It's wonderful to know that you have had such a positive experience with Best Buy. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
- Pros mentioned:Size
Rated 5 out of 5 stars
bang for your buck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fit perfectly in my laundry room washer space. Great value!
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Good Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and surprisingly good value. Delivery was quick too.
I would recommend this to a friend Rated 5 out of 5 stars
Order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great check out experience their was no issues with completing my order
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Melissa, for sharing your positive experience! We're delighted to hear that your checkout process was smooth and issue-free. Your satisfaction is important to us, and we're glad to have made your purchase of the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer a pleasant one. Enjoy your new washer! Jeth | Insignia Support.  https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
Washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hreat brand, i have bought a couple of appliances and they have lasted a long time without any major issues. Would recommend to anyone.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cctex. Thank you for your positive review to our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We strive to provide high-quality products that withstand the test of time. We appreciate your recommendation and look forward to serving you again in the future. Ivy | Insignia Support | https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141













