Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2315 reviews
(2,315 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, noise level, price, ease of use, and size of the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. Many find it user-friendly and appreciate its capacity. However, some customers have expressed concerns about the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Wash machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine and not even 1 year later it started leaking. Best Buy sent someone from the geek squad to look at it and was told it was the suspension rods which they replaced , it stilled leaked. Then I was told it was the water valve, and they could not get the parts. Then I was told I have to buy a new machine. I will never buy anything from them again. The worse customer service I ever came across. Didn’t even try to work with me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the frustrating experience you've had with your washing machine and our customer service. It's unacceptable that you've had to endure multiple repair attempts without a resolution, and we understand your disappointment. Providing reliable products and excellent support is our priority, and we regret that we've fallen short of your expectations. We apologize for any inconvenience caused and want to make things right. Please reach out to our customer support team so we can assist you further and explore possible solutions. Your satisfaction is important to us, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
Works so well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is working so much better than my last GE machine. The laundry feels clean after each load, which is important! I have absolutely zero complaints after one month of using the machine.
I would recommend this to a friendRated 5 out of 5 stars
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the auto eco selection on the machine. Runs great and the capacity it holds is impressive (king bedding/comforter). I would recommend.
I would recommend this to a friendRated 5 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product. It works really well. I love it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, ManyongbeK! We're delighted to hear that you're loving your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It's wonderful to know that it works really well for you. Your feedback is greatly appreciated!
If you have any other questions or need further assistance, feel free to reach out. Enjoy your new washer!
Rated 3 out of 5 stars
Saving money and time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good since replacing my first one with this new one. I have not had a problem yet. I am enjoying my washer and dryer set to the fullest extent.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! We're delighted to hear that you're enjoying your new Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer and that it's working well for you. It's great to know that it's helping you save both time and money. If you have any further feedback or need assistance, please don't hesitate to reach out. Happy washing! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer everything I expected very glad I got this
I would recommend this to a friend Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for about and month and if works great. I'd recommend this to anyone needing a washer.
I would recommend this to a friendRated 5 out of 5 stars
My Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, loving it. Service was really smooth and enjoyable.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AngelaS! Thank you for your feedback on the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're thrilled to hear that you're loving the product and that the service experience was smooth and enjoyable
If you have any other comments or need assistance, feel free to reach out. Happy washing! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
Great Service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Service from amazing people, very appreciative.
I would recommend this to a friend- Cons mentioned:Lid quality
Rated 3 out of 5 stars
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay washer. The inside tub is a nice size but large loads don't come out the cleanest. Also it takes forever for the washer to fill. Lid is a bit flimsy as well.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Clean clothes
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes are clean and for that I am happy. Thats the review.
I would recommend this to a friend Rated 4 out of 5 stars
Great washer great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer , washes clothes quickly. Large capacity, i gor an amazing price on it
I would recommend this to a friendRated 5 out of 5 stars
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer took a few minutes to figure it out on how to run it but other than that it works great I would recommend it to anyone
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're thrilled to hear that you're enjoying your washer overall. We appreciate your recommendation! Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is good. No problems. We are happy with this purchase.
I would recommend this to a friendRated 5 out of 5 stars
Happy Wash Day!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class! Thank you for the quick turnaround in getting my washer delivered and installed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PatriciaD! Thank you for your feedback! We're delighted to hear that the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer is making your wash days happy. If you have any other comments or questions, feel free to share. Enjoy your laundry time! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Crappy washing machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got washing machine for $140 and if it wasn’t so cheap, I would be upset, but it’s already broken. And it’s only been about six months. Do not buy this washing machine full price if you get a deal, you get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear the washing machine didn’t meet your expectations and that you encountered issues after a few months. We understand how disappointing that can be, even at a discounted price. Your feedback is important and helps us identify areas for improvement.
Keith | Insignia Support
Rated 5 out of 5 stars
Great Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer with nice features. Many settings and options that gives me plenty of options for washing my clothes.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm glad to hear that the washer with its numerous settings and options is meeting your laundry needs! Having flexibility in washing cycles is essential for different fabrics and loads. Keep enjoying those fresh, clean clothes! - Carl | Insignia Products
Rated 5 out of 5 stars
Great service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy fast service, had a warranty on my washer and they were on it since day one
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JulioH,
Thank you for your fantastic review! We’re thrilled to hear that you had a super easy and fast service experience with your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It’s great to know that our team was on it from day one and that your warranty process went smoothly. If you have any further questions or need assistance, feel free to reach out. Patricia | Insignia support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 3 out of 5 stars
Product can be improved
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tub is of good size but water level it carries for medium and low is not sufficient to clean the cloth properly. Agitator , if moved 360 degrees, clockwise and anti clockwise , could have been more effective.Wash timer would be a good addition to features
I would recommend this to a friendRated 2 out of 5 stars
Take a hard pass on this one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife hates it, just spins and spins and spins, had service tech out twice and it still spins. would not recommend
No, I would not recommend this to a friend













