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Customer Ratings & Reviews

$399.99
Save $200
Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 2354 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 2,354 reviews
  • Rated 5 out of 5 stars

    Insignia Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I have enjoyed my new washer and dryer and would recommend!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi TheresaM,

      Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your new Insignia™ washer and dryer. Your recommendation means a lot to us, and we’re glad to know our product is making a positive difference in your laundry routine.

      If you ever have any questions or need further assistance, feel free to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Lid quality

    Rated 3 out of 5 stars

    Okay for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay washer. The inside tub is a nice size but large loads don't come out the cleanest. Also it takes forever for the washer to fill. Lid is a bit flimsy as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Wash machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this machine and not even 1 year later it started leaking. Best Buy sent someone from the geek squad to look at it and was told it was the suspension rods which they replaced , it stilled leaked. Then I was told it was the water valve, and they could not get the parts. Then I was told I have to buy a new machine. I will never buy anything from them again. The worse customer service I ever came across. Didn’t even try to work with me.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're deeply sorry to hear about the frustrating experience you've had with your washing machine and our customer service. It's unacceptable that you've had to endure multiple repair attempts without a resolution, and we understand your disappointment. Providing reliable products and excellent support is our priority, and we regret that we've fallen short of your expectations. We apologize for any inconvenience caused and want to make things right. Please reach out to our customer support team so we can assist you further and explore possible solutions. Your satisfaction is important to us, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    My clothes are clean!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. I was lucky to get it as an open box item. I love the settings and the water level sensor. It spins the clothes dry. I can't complain it does what it's supposed to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer took a few minutes to figure it out on how to run it but other than that it works great I would recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for about and month and if works great. I'd recommend this to anyone needing a washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Clean clothes

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes are clean and for that I am happy. Thats the review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer , washes clothes quickly. Large capacity, i gor an amazing price on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, loving it. Service was really smooth and enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product. It works really well. I love it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, ManyongbeK! We're delighted to hear that you're loving your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It's wonderful to know that it works really well for you. Your feedback is greatly appreciated!

      If you have any other questions or need further assistance, feel free to reach out. Enjoy your new washer! BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Happy Wash Day!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class! Thank you for the quick turnaround in getting my washer delivered and installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with nice features. Many settings and options that gives me plenty of options for washing my clothes.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      I'm glad to hear that the washer with its numerous settings and options is meeting your laundry needs! Having flexibility in washing cycles is essential for different fabrics and loads. Keep enjoying those fresh, clean clothes! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price and clothes become very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tried HE for first time, like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reluctant to try a high-efficiency washer. I am glad that I did. It does a great job cleaning the clothes and I know it saves water so my electric bill will be lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service from amazing people, very appreciative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sassy Signature washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the price. I purchased to replace a washing machine that broke. I sold my house but got the chance to use the washer. I like the options that the machine provided, especially the "Economy" option to help save water usage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is good. No problems. We are happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy fast service, had a warranty on my washer and they were on it since day one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia Washer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has worked great. I would recommend it to anyone looking for a low cost option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer seems to be a good deal for the money.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to dislike about product, does everything it says in description it says it does.

    I would recommend this to a friend