Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer for its cleaning performance, quiet operation, affordable price, and ease of use. The size and capacity of the washer are also well-received. However, some customers have expressed concerns about the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Insignia washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with this purchase so far .I've only had it for a month but as of now I am not disappointed
I would recommend this to a friendGo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just saying love it way to go best buy keep up goo
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is excellent as for the delivery service that's another review was not happy with the service.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered promptly and installed quickly. Smaller on the outside of the old one but it is for a rental property so no problem
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washing machine it has a deep drum, cleans the clothes very good. Right price.
I would recommend this to a friendBruce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Everything we wanted and needed in a washing machine for the price!
I would recommend this to a friendBest Buy Executive Customer Service harrasement
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me a machine with a broken engine with cracked part, Insignia (in house brand) customer service was completely ignoring my complaint, the issue was escalated to the corporate customer service. OMG they treat me so badly, push me and argue. I told that I want to return the item which is on the warranty and close my Best Buy account. They push me to accept their poor repair service. They will "repair" the machine so it will break in a day. The first service rep "didn't eve pay attention " that the engine is broken. It took a lot of arguments to get a second rep to come over, he admitted the factory damage. I don't want to deal with Best Buy anymore. This store is a bully that take advantage of the customers even those who've been with them over 10 years. Shame on you horrible place.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, AnnaD. We sincerely apologize for the distress and frustration caused by the issues with your Insignia™ washer and the customer service you received. This is not the experience we want for our customers, especially those who have been loyal for many years.
We understand how upsetting it can be when a product does not meet expectations and when customer service falls short. We recommend reaching out to Insignia's customer support directly at 1-877-467-4289 for further assistance. They should be able to provide a resolution, whether it's a repair or a replacement under warranty.
Your feedback is invaluable, and we will use it to improve our services. Thank you for bringing this to our attention.
- Shiela | Insignia Support
- Cons mentioned:Reliability
DO NOT PURCHASE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer and dryer set I've ever purchased. They don't clean your clothes. It's a horrible set. They are the worst!! I have never seen a set so poorly made. I'm stuck with them now. I am so disappointed. I will never purchase anything Best Buy branded again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, TonyaT. We understand your frustration with the performance of the Insignia™ Washer and Dryer set. We apologize for your negative experience and will share your feedback with the appropriate teams. Please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support
Its ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues washing. Been having issues since day one with it washing correctly. Small load, medium load and big loads it doesnt matter. Also cant eash blankets in it. It will blink and not wash.
No, I would not recommend this to a friendGreat, inexpensive choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great, reliable washer. I’ve had it over a year & it has done a great job keeping my clothes clean!
I would recommend this to a friendInsignia washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product. Well worth the value.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive feedback about the Insignia 3.7 Cu. Ft. High Efficiency Top-Loading Washer! We’re delighted to hear that you found it to be an excellent product and a great value. Your satisfaction is important to us, and we appreciate your endorsement. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Best Buy! - Ed | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Barbie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERY WAS ON TIME.... IT TAKES A WHILE TO WASH YET THIS WASHING MACHINE GETS OUR CLOTHES VERY CLEAN!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 6' USB 3.0 File Transfer Cabler. I understand it takes a while to wash and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it work really good and not noise. Its perfect
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice choice with plenty of room for clothes. Temperature is great
I would recommend this to a friendOddly overpowered valves
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the washer is filling, the water valve opens and closes several times, and each time, it does so with such force that I can hear the pipes rattle from upstairs. Other than that, no complaints
No, I would not recommend this to a friendGreat buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this purchase! It bases the water level on whats in the washer. Will save money on water!
I would recommend this to a friendInstall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs good the auto fill does not add the right amount of water
I would recommend this to a friendJon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer my clothes are really getting a good cleaning
I would recommend this to a friendGreat compact washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It has all the needed options, and wash cycles are fast and quiet.
I would recommend this to a friendGreat product at a affordable price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for this washer! I am so pleased with my purchase! And the service provided by Best Buy delivering it and putting it in the laundry room was great!
I would recommend this to a friend