Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$399.99
Save $200
Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 2357 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,357 reviews
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s wonderful init. I bought it for my rental property and my tenant is extremely pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice.for.the price

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washing capacity of this washer. Can easily wash queen size comforter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase. Delivery was on time and efficient

    I would recommend this to a friend
  • Cons mentioned:
    Reliability, Spin cycle

    Rated 1 out of 5 stars

    sabotage?

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working properly after 60 days .. spin cycle weakened .. looks like the belt was shredding..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and value, order was delivered quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service . Good quality by price. The tech was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy brand washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Would recommend this product to others as long as you use as directed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase overall! Works amazingly! Great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a washer. It works fine. The plastic lid doesn't bother me, in fact, it's better because it won't rust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Insignia

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. I have not had any problems when using them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor washer not clean

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even four months old and notice issues Washing machine lid does not always close also does not stable to cover the clothes have to stop pause push to close down it does not feel to cover the close of water close come out dirty agitator does not really clean clothes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I think the machine is possessed.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read as many reviews as I could on this machine before purchasing and maybe I received a dud because my machine is terrible. I have never experienced a washing machine that could not keep itself balanced to save its life. Even a small load would get unbalanced and then the machines starts violently jumping up and down sounds like something is about to explode out of it. Even when it wasn't trying to relocate itself to another dimension the thing is incredibly noisy. I could not have been more disappointed in this purchase. Best Buy though has been great about fixing the issue. I am still in the window for a return for the set and they are coming to retrieve the monster and replace them with a different model. I can't speak much for the dryer -- Its seems alright.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback. We're truly sorry to hear about the challenges you faced with your washing machine. Quality and reliability are paramount to us, and it's disappointing to learn that your experience fell short of expectations.

      We're glad to hear that Best Buy has been proactive in resolving the issue and facilitating a replacement for you. Customer satisfaction is our priority, and we appreciate your patience and understanding throughout this process.

      If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're committed to ensuring that your next experience with us exceeds your expectations. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Jewel

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconvenient. Wish I had been able to purchase front loading washer with mechanism to turn on machine in the front. Too hard to reach and have to have help to get clothes out of washer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Insignia washer installed well by delivery guys. And tested it. It was working good. I'm satisfied for this washer and service.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Awful experience

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this less than a year ago I’ve had 2 issues with it. First time they were sending someone out but the appointment took forever. I had clothes stuck wet for over a week. After a week having it disconnected it started working. 6 months later I’m having the same issue. Had to come to a laundromat to wash my clothes. Just awful experience with this machine .

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello TerriM,
      We are very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Insignia Support
      Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plastic top seems ok, was not sure before we bought it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Plastic lid. Takes a long time to wash. Otherwise great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insignia washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is working very well. Awesome deal. Thanks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another review mentioned loud. It was accurate. So far no concerns.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very helpful and accomodative. Great affordable product

    I would recommend this to a friend