Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Insignia washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer. Good for the price. Recommend getting the bigger one
I would recommend this to a friendNot a good choice. Too late now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has a very small drum and is very loud when in use. The dispenser where you add your soap and softener is flimsy and doubt it last very long and as you put soap and softener in the dispenser it starts running out from the back side. Very dissatisfied with this washer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RobinV,
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Wash newsy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased bc our washer died. It’s a little noisy but it gets the job done nicely
I would recommend this to a friend- Cons mentioned:Spin cycle
Brand new machine $50 for them to fix it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine never worked. It would never spin. Not once. I called Best Buy and they told me it would be $50 to have someone look at it 10 days after I bought it. I will be putting it on a trailer and bringing it back. I have been a long time Best Buy customer but I will be looking else where from now on.
No, I would not recommend this to a friend Great washing machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine, great price, good purchase.
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item. Smooth delivery, good quality for the price
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Angelo, thank you for your great feedback on our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We truly appreciate your support and are delighted that we met your expectations. Ivy | Insignia Support | https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Best Buy delivery is ridiculously BAD!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia is Bestbuy's brand. Can't say how good or bad, but Best Buy made me wait 5 weeks for delivery, then didn't call me when they attempted delivery 3 hours earlier than the 4hr window they provided. They claimed they knocked on the door but they probably had the wrong apt. They wouldn't give me status after waiting 8hrs. Spent over 1hr calling various #s provided by BB. They FINALLY told me they didn't deliver. They lied & claimed they called & knocked on door, but didn't & canceled the delivery. They Rescheduled delivery for 7 weeks from now. Total wait time 13 weeks, if it is actually delivered. Best Buy is trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BbHawaiipurchases,
Thank you for writing a review about our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White @ BestBuy . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effective, professional and no issues and very respectful
I would recommend this to a friendI'd recommend this washing machine to any one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it It cleans your clothes better than any washing machine I've had
I would recommend this to a friendWorth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and runs great. My husband loves to wash clothes
I would recommend this to a friendWasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer gets off balance too often even when I put in a very small load
I would recommend this to a friendMy washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great just make sure that the load is balanced.
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems pretty good for the price . Has a plastic lid but it’ll do the job.
I would recommend this to a friendAn Unbalanced Washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer itself is alright. It washes well. I don't care for all the eco functions, but it washes fine. The problem is that it has a tendency to become unbalanced. Even if there's NOTHING in it, it will unbalance. In time, it becomes unusable. In searching for an answer, I have realized a LOT of people have this problem with this model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1-866-597-8427 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Good washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Washes clothes well and the sensor dry is great!
I would recommend this to a friendWhere is my points for my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is small the washer is Loud but I like it I didn’t get any points for buying the washer know what the dryer so how do I get my points for the thousand something dollars I spent
I would recommend this to a friendLoveit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great ! Fast ! Gets the job done ! I’m loving it
I would recommend this to a friend- Cons mentioned:Reliability
Washing machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking washer....did not work. Did not cycle from wash 1. Bummer...had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SamFlynn,
Thank you for your feedback. We're sorry to hear that your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer did not work as expected and that you had to return it. This is certainly not the experience we want for our customers. We appreciate your input and will use it to improve our products. Your satisfaction is our top priority, and we're committed to ensuring a better experience in the future. Patricia | Insignia Support
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding customer value and excellent build quality.
I would recommend this to a friendCheap washer, broke after two years, bad service
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this no stars I would. I purchased the washer in June 2022 and 27 months (3 months outside the warranty I pay extra for) and the washer will not drain. The washer pump has stopped working and the drive shaft is warped. Despite also having Best Buy Total Membership and chatting online for almost an hour, they cannot help me except to tell me to call the 800 number to schedule the Geek Squad for $99. This washer was $479 and totally not worth the money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, JenniferG. We genuinely appreciate your feedback and are committed to improving our products and services. Your insights are valuable to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141