Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good fast delivery. Wish the dryer would have been just as good.
I would recommend this to a friendGood luck
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer looks lovely but EVERY wash no matter what the load size is is a NIGHTMARE!!! When it starts to spin it will make a thunder sound and then when I go see what is happening it has ALL items attached/wrapped around the device in the middle of the washer and you have to physically pull everything off. I don’t recommend this machine.
No, I would not recommend this to a friendnot properly washing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not washing and not draining out what is washed off the clothes
No, I would not recommend this to a friendCustomer's report
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product arrived at home as requested Product was great purchase
I would recommend this to a friendRental house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for rental house and i just sold the house last month.
I would recommend this to a friendBeing on sale makes sense now
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water level sensor seems to be completely off. Putting in a medium/large load and there are times it uses the lowest water setting. I’ve done laundry and found items to be half dry in the top still. I’m also amazed that some people find it to be relatively quiet. I’ve heard a high pitched noise coming from it a few times at this point and have done troubleshooting to make sure everything was fine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience caused by the water level sensor and the noise issues. It sounds like the sensor might be malfunctioning, leading to incorrect water levels and partially dry laundry. The high-pitched noise could be related to the motor belt or other internal components. Your feedback is valuable to us, and we will use it to improve our products and services. We appreciate your patience and understanding.
Keith | Insignia Support
- Cons mentioned:Reliability
Unfortunate
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke as soon as the warranty was up the customer support team said I was out of luck no technicians in my area service this brand washer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Reliability
This was a lemon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time and money. Breaks before the warranty expires. Did it to me twice.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m truly sorry to hear about your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Washer. We strive to provide reliable products, and it’s disappointing to learn that your washer did not meet those expectations.
If you haven’t already, I recommend reaching out to our customer support team for assistance. They can help troubleshoot the issues you’ve encountered and discuss your warranty options. Your feedback is invaluable, and we take it seriously as we work to improve our products.
Thank you for bringing this to our attention, and I hope we can resolve this for you.
You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it was an affordable option and it worked until it didn't. One month outside of the warranty and it needs to simply be replaced because the part costs more than what the machine is worth. This machine is also very slow for a normal cycle.
No, I would not recommend this to a frienddisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 4 delivered, all were defective. Due to a size issue this is the only washing machine that I have found that will fit. I am having the 4th machine fixed. Best Buy has been great. Best Buy allows up to 15 days after purchasing a washing machine to return it or have it replaced due to being defective.
No, I would not recommend this to a friendGreat Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this. One dial and a variety of settings
I would recommend this to a friendGood washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great washer. A bit noisy but doesn’t bother me.
I would recommend this to a friend- Cons mentioned:Spin cycle
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no store model si I bought online. Got the machine and the top is plastic. That was the first disappointment. It doesn’t spin the clothes dry. And unless it’s a small load, I have to run the drain and spin cycle a second time. Do yourself a favor and pass on this machine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer, Pass125. We appreciate your feedback and understand your concerns. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
no comes with the conections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no comes with the conections, why not will the accesorie? there is not sense in that
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. So satisfied with my product Thanks again.
I would recommend this to a friend- Cons mentioned:Spin cycle
You get what you pay for with this
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing on quick cycle took over 60 minutes. On normal it was 70+
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your insights regarding the washing cycle times. Your input helps us improve our products and services. Your satisfaction is important to us. Keith | Insignia Support
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my granddaughter and she loves it.
I would recommend this to a friendWasher broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broken for the second time within a year have insurance Have been on the phone with them four days straight five and six hours at a time they hang up and do not call back even know the first thing I asked you is your phone number in case you’re disconnected they do not call back now they got me a month out to have the washer fixed. Who’s gonna pay for my wash?
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent washer for the price. Powerful enough for it's size.
I would recommend this to a friend- Pros mentioned:Price
Nice but issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer but it leaks. Great price but clearly this model has issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We're thrilled to hear that you love the washer and appreciate its great price. However, we sincerely apologize for the issue you've encountered with leaking.
Your experience is important to us, and we take concerns like yours very seriously. We recommend checking the hose connections and ensuring that the washer is level, as these can sometimes contribute to leaks. If the problem persists, we encourage you to reach out to our customer support team for further assistance. We’re here to help resolve any issues you may be facing.
Thank you again for your valuable feedback. We are continually working to improve our products and your insights help us in that mission.