Customer Ratings & Reviews
- Model:
- NS-RMT3D21
- SKU:
- 6495829
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the 3-Device Universal Remote's ease of use, overall performance, and broad compatibility. Many find the remote reasonably priced and easy to set up. However, some customers have noted concerns about button functionality, the absence of voice control, and battery life.
This summary was generated by AI based on customer reviews.
Not universal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's supposed to be a universal remote. But it doesn't work on my Sanyo tv.
No, I would not recommend this to a friendRemote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I have better ones much more user friendly
No, I would not recommend this to a friendUniversal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to use and give it the functions as the original controller had, to operate it and make it as the original is just complicated, i can only do so much with it.
No, I would not recommend this to a friendDoes not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have an Insignia Brand TV and I thought this would be a perfect replacement for the remote. We lost our original remote. This one simply does not work. I followed everything in the instructions but nothing works.
No, I would not recommend this to a friendNot lighted Remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a lit remote which is what I needed. Was able to return it for a TERK remote without effort thanks to Best Buy.
I would recommend this to a friend- Cons mentioned:Battery life
Universal remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote has stopped working. Changed batteries a few times, still no power.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience caused by the malfunction of your Insignia TV, which occurred just over a year after purchase despite limited use. We regret the frustration caused by the sudden appearance of white lines on the screen and the subsequent unresponsiveness of the TV. Your feedback regarding the TV's reliability and the disappointment in discovering negative reviews post-purchase is valuable to us and helps us improve our products and services. We understand your frustration regarding the warranty expiration and the inconvenience of recycling larger TVs. Please reach out to our customer support team for further assistance, as your satisfaction is our priority. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-device-universal-remote-black/6495829.p?skuId=6495829
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to program. The instructions were not yet easy. I tried multiple times and was unable to connect it to the t v
No, I would not recommend this to a friendRemote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad, but my remote control came out with the buttons inverted, you have to press the one on the left to go up, the one to go up goes to the right and so on, just for that reason I give it 2 stars
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This may cause by using the family code sets, not every code work correctly. Please follow up the user manual to try another code set.
"If one or more buttons do not work as expected, start again at step 2 till ALL buttons on the Insignia Remote works. Your remote will start with the next code in memory.
1 Turn on your device and point the Insignia universal remote control at it (if you are setting up a streaming device, make sure a movie or TV program is playing).
2 Press the device button you want to set up (for example TV).
3 Press and hold the SETUP button until the LED on your remote button blinks twice.
4 Press and hold the number button for your brand and device, as listed in the tables above (or example, 3 for a Phillips TV). Your remote will send the power signal every three seconds.
5 Release the button as soon as your device turns off. The LED blinks twice and your remote will now operate your device."
- Cons mentioned:Button functionality
The bottoms are kinda hard to push
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard bottom, The bottoms are kinda hard to pushhhh
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about the hard bottoms on the product. We apologize for any difficulty you experienced pushing them. We will address this issue with our manufacturing team to ensure a better customer experience in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-device-universal-remote-black/6495829.p?skuId=6495829
Huge latency steer clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote has a HUGE amount of latency very laggy remote however it does connect and function but wouldn’t buy this if I wasn’t desperate.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to hit the cable button or volume button every time you want to change channels or raise or lower the volumn.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidcD. Thank you for writing a review about our Insignia Universal Remote. I apologize that you want to hit the cable button or volume button evry time you change the channels, raise or lower the volume. I know how inconvenient this must be for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Remote setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to program this remote. There were five of us and none were able to get it to work
No, I would not recommend this to a friendRemote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this wood work w/DVD player. Works with set top box,TV and Audio. Gave 2 stars as it worked with TV, but not what I wanted it for. LF
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Flfran,
Thank you for taking the time to review our Insignia™ - 3-Device Universal Remote. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not enjoy this remote have to be super close to anything you are trying to control. Very frustrating
No, I would not recommend this to a friendNot working for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks, not working for TCL. Uses a unreading manual.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't connect to my TV, even though it was described as being compatible.
No, I would not recommend this to a friendHate it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not going to lie it was difficult getting this started to my tv . The actual remote is slow and I hate it but it helps with my volumes and turning tv on and off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MonteshaF,
Thank you for taking the time to leave a review of our Insignia™ - 3-Device Universal Remote. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not universal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was difficult to program and did not work for the tv listed
No, I would not recommend this to a friendInsignia 3-Device Universal Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You lied to me and said the remote I will be able to use for my tv after programming it. It not nice to lie to customers. I have also made a complaint with the Better Business Bureau.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We deeply regret any misunderstanding regarding the compatibility of the remote with your TV and apologize for any inconvenience caused. Our intention is always to provide accurate information and ensure customer satisfaction. We take your concerns seriously and will investigate this matter thoroughly to prevent similar issues in the future. Your feedback is invaluable to us, and we are committed to resolving this issue promptly. Please know that we are here to assist you and address any further concerns you may have. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-device-universal-remote-black/6495829.p?skuId=6495829
Remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the remote, couldn’t get it to pair with the tv. Returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3-Device Universal Remote - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support