Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$19.99

Customer reviews

Rating 4.3 out of 5 stars with 788 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the 3-Device Universal Remote for its ease of use and overall performance. Many find the remote compatible with their devices and reasonably priced. However, some customers have expressed concerns regarding the button layout, wishing it was more precise, and a few would have liked voice control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 788 reviews
  • Rated 1 out of 5 stars

    The bottoms are kinda hard to push

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard bottom, The bottoms are kinda hard to pushhhh

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback about the hard bottoms on the product. We apologize for any difficulty you experienced pushing them. We will address this issue with our manufacturing team to ensure a better customer experience in the future. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-device-universal-remote-black/6495829.p?skuId=6495829 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not Really Universal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted one remote, so we tried this remote. Did not work. Only hooked up to the Comcast box. Had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BYE BYE Control

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get it to work with our TV. So I returned it within the 15 days alloted to us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with it and plan to return it. Could not program it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not even remotely !!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might work for other televisions, but since it didn't work for my viore, I have to give it one star.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Zeroreg,

      Thank you for the review. We do apologize if the product did not work for you. You may call us at 888-237-8289.

      Insignia Support,
      Renee BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Terrific

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work no codes respond to my tv i want a refund

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Chica,

      Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.

      Insignia Support.
      Renee
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    TV remote

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to press TV or cable button then what you want to do each time. It is a pain

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Sorry for your bad experience. Customer just need to use Watch TV Activity Button, on page 17 those activities are described. By default, the remote uses already TV, Set top box and Audio (in case they setup already) to build that Activity. Means, soon customer setup his devices and press that Watch TV button, he never needs to go back to single TV and STB device mode. Starting his TV Evening, just press and hold Power and it switches all Devices he uses on, after that pressing CH+ will control his Se top box, pressing VOL+ will control his TV volume or his Soundbar in case he use that for Sound. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    not necessary

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this remote would not pair to insignia TV, so returned

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our 3-Device Universal Remote! We understand that you've returned the remote because it won't pair to your Insignia TV model. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance product compatibility.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Dumb remote

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work with my tv at all the employee told me to get it never worked

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Aric!

      Thank you for taking the time to review our Insignia - 3-Device Universal Remote - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.

      Insignia Support
      Alvin
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Didn't work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote wouldn't work on my surround sound, so I returned it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    This is working as expected.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is working as expected. This is working as expected. This is working as expected. This is working as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy, No Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like a charm. Easy setup. I had no problem getting it to talk to my TV/Monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice easy remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works everything I bought it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remoto

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My universal remote is really easy to use. I love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great when you in a pinch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and works fast. Simple and easy wbat more dp you need.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and super easy to use. Instructions are clear and compatibility is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Universal remote replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this remote after accidentally washing the remote for our brand new Insignia tv. Works great! In my experience there’s usually at least one feature that doesn’t work on a universal remote but so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    With Insignia-You're not remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works very well. It gives me many hours of enjoyment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just what I needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a lost remote. Works great, happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it is very strong like the old remotes so when you have triplet kids you need a thick and strong one love it would buy it again with any of our TVs

    I would recommend this to a friend